Aloft Kuala Lumpur Sentral

shower temperature is hard to adjust. 7/10 7/10 friendly staff pipelines was broken during our stay. overall service 7/10 food is So So - 6/10 Location - easier to access KLIA Express and Nearby NU Mall. very convinient for travelers - 10/10

This is my 2nd experience wt ALOFT and as with the 1st experience, it was a very good stay. I really like that the team of young front desk staff were very enthusiastic about customer service, dealt with me very professionally and so accommodating. Well done to the front desk team, keep up the good work. It was such a pleasure dealing with you.

First impressions are not great for this Marriott Bonvoy hotel. You think you’ve landed in a cheap budget hotel and look longingly at the Hilton across the road. You’re partly right, but the staff are very friendly and professional and the breakfast buffet has the range of a 5 star hotel including made to order eggs and noodle dishes. Sure, there’s limited storage for clothes - especially when you’re staying 7 nights - but that’s a minor quibble. Location is great for shops, restaurants and transport. So I suggest you look beyond the cheap facade and give it a try!

Stayed here for a night with family. Rooms were clean and well appointed and comfortable. Location is great near Sentral station which is a train ride straight from the airport KLIA. Shopping mall just beside and street food a short walk away.

Had to attend a meeting at a nearby government office (which coincidently was located just opposite the hotel) and since I arrived at the adjoining train station from the Subang Airport, it made sense to stay here. Location was perfect. Room was big, clean and had everything needed. The staff were very helpful & very prompt when I had problems with the water heater as well as when I wanted a sewing kit. Breakfast spread was excellent. Overall a good stay.

Marriott group, modern (pop) hotel, very convenient place, - next to station, bus stop(from the Airport, too), and NU shopping center (with supermaket, money exchange, etc.). Receptionist staff members are so friendly, kind and helpful. Indeed professional. They communicated with cleaning staff well and Room was alwayd clean with high quality coffee and tea. All rooms are shower only (except for barrier free room) although room temperature is well controled and adjustable. This is four star hotel, (there are five star hotel - "Hilton" and "Le Meridien" on the opposite site of the station), but still comfortable, especially for family and with small children, I assume. The design of the Lobby, facility, and rooms are fantastic. Again, many thanks to all staff members of the hotel.

I stayed 5 stays in a row. I arrived early that was hoping to checkin early. They accommodated me and asked if I mind on the 13th floor as some guests don’t want that floor’s room. I said ok as long as it has 2 beds inside. So I got my room. I was happy the size and space - 2 queen beds, a sofa right under the flat screen tv (so I don’t sit there since can’t watch tv), 2 work desk but w 1 chair as the other desk below has the mini fringe. Toiletries are complete, basic coffee and tea are available and complimentary mineral water. The only problem was no clothing line in bathroom, so I hang at the towel bars instead. I love the small but sufficient gym at level 4 (include toilet and bathroom) and the beautiful view of the pool at the roof. There’s a baby pool 35cm if I read correctly. The bigger one is 1.2m. The reason why I didn’t give full marks - due to heavy rain pour, the tv channel was disconnect for sometime, it didn’t come back till 1-2hours. The room has a connecting door to the next room but there is no internal lock from my side. It’s open by key. So I placed my bag next to it (just in case). The mini fringe isn’t cold enough, when I leave the room w my room card. There goes the power. So my drinks are not cold at all so I had to call daily for ice buckets which I find very troublesome even they send as requested. No ice machine (you can call for free ice bucket) or coin operate laundry machine in the hotel (they have laundry service).

On arrival, was greeted by noise from a band performance to celebrate Marriott Bonvoy. On a previous visit, it was just the beginning of this revamped rewards programme. Then it was balloons galore. Always appreciate the spacious rooms and good showers. Friendly staff and proximity to the central train station and a well-equipped mall helps keep one loyal. Keep up the positivity.

We stayed at the Aloft KL Sentral for 10 days over the past few weeks, and had an excellent experience. The hotel is as central as it gets, located right in a major mall and the train station. Getting to and from the airport was really easy. The highlight for our family (with three young children) was the excellent staff at the Nook restaurant. There was a great breakfast buffet and they were so warm and helpful to us. Having been a Marriott customer for decades, they really personified hospitality and care for us and the kids. The kids looked forward to seeing them every morning and the great food. Zack, Minaboie, Cellviam, Lily, Lina, and Fathiah were particularly wonderful to us. We will certainly be back! Loved this hotel and the staff in particular. Thank you!