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Tropical Islands

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GalerĆ­a de fotos de Tropical Islands

2 albercas techadas y 2 albercas al aire libre
Interior
Actividades infantiles
Nature Homes | Ropa de cama
Desayuno buffet todos los dĆ­as (con cargo)

Opiniones

7.6 de 10,
Buena

Servicios principales

  • En una playa privada
  • Alberca
  • Tina de hidromasaje
  • Spa
  • Restaurante
  • Gimnasio

Explora la zona

Ver en el mapa
Tropical-Islands-Allee 1, Halbe, 15910
  • Place, Parque temĆ”tico Tropical Islands Resort
    ā€Ŗ1 min a pieā€¬
  • Place, Parque Natural Dahme-Heideseen
    ā€Ŗ1 min a pieā€¬
  • Place, Centro de convenciones Berlin ExpoCenter Airport
    ā€Ŗ49 min en autoā€¬
  • Airport, BerlĆ­n (BER-Brandeburgo)
    ā€Ŗ47 min en autoā€¬

Opciones de habitaciĆ³n

Abrir todas las fotos de HabitaciĆ³n doble Premium

HabitaciĆ³n doble Premium | Ropa de cama

HabitaciĆ³n doble Premium

8.0 de 10
Muy buena
(14 opiniones)
  • 269 pies cuadrados
  • 1 habitaciĆ³n
  • 2 personas
  • 1 cama matrimonial

Abrir todas las fotos de HabitaciĆ³n Premium, 2 habitaciones, para no fumadores

HabitaciĆ³n Premium, 2 habitaciones, para no fumadores | Ropa de cama

HabitaciĆ³n Premium, 2 habitaciones, para no fumadores

7.2 de 10
Buena
(14 opiniones)
  • 323 pies cuadrados
  • 1 habitaciĆ³n
  • 4 personas
  • 1 cama matrimonial y 1 litera individual

Abrir todas las fotos de HabitaciĆ³n doble Confort

Ropa de cama

HabitaciĆ³n doble Confort

7.6 de 10
Buena
(15 opiniones)
  • Vista al resort
  • 377 pies cuadrados
  • 1 habitaciĆ³n
  • 2 personas
  • 1 cama matrimonial

Abrir todas las fotos de HabitaciĆ³n Confort, 2 habitaciones, para no fumadores

HabitaciĆ³n temĆ”tica infantil

HabitaciĆ³n Confort, 2 habitaciones, para no fumadores

7.0 de 10
Buena
(2 opiniones)
  • Vista al resort
  • 323 pies cuadrados
  • 1 habitaciĆ³n
  • 4 personas
  • 1 cama matrimonial y 2 camas individuales

Abrir todas las fotos de HabitaciĆ³n doble de diseƱador

HabitaciĆ³n doble de diseƱador | Ropa de cama

HabitaciĆ³n doble de diseƱador

10.0 de 10
Excepcional
(2 opiniones)
  • 323 pies cuadrados
  • 1 habitaciĆ³n
  • 2 personas
  • 1 cama matrimonial

Abrir todas las fotos de Tienda de campaƱa Premium

Tienda de campaƱa Premium | Ropa de cama

Tienda de campaƱa Premium

  • 75 pies cuadrados
  • 1 habitaciĆ³n
  • 2 personas
  • 1 cama matrimonial

Abrir todas las fotos de Tienda de campaƱa bƔsica (self assembling mattress)

Ropa de cama

Tienda de campaƱa bƔsica (self assembling mattress)

7.2 de 10
Buena
(14 opiniones)
  • 76 pies cuadrados
  • 1 habitaciĆ³n
  • 2 personas
  • 2 camas individuales

Abrir todas las fotos de Tienda de campaƱa familiar (self assembling mattress)

Ropa de cama

Tienda de campaƱa familiar (self assembling mattress)

  • 135 pies cuadrados
  • 1 habitaciĆ³n
  • 4 personas
  • 4 camas individuales

Abrir todas las fotos de HabitaciĆ³n doble Confort

HabitaciĆ³n doble Confort | Ropa de cama

HabitaciĆ³n doble Confort

  • Vista al resort
  • 226 pies cuadrados
  • 1 habitaciĆ³n
  • 2 personas
  • 1 cama matrimonial

Abrir todas las fotos de HabitaciĆ³n Confort, 2 habitaciones

HabitaciĆ³n Confort, 2 habitaciones | Ropa de cama

HabitaciĆ³n Confort, 2 habitaciones

8.0 de 10
Muy buena
(63 opiniones)
  • Vista al resort
  • 388 pies cuadrados
  • 1 habitaciĆ³n
  • 5 personas
  • 1 cama matrimonial y 1 litera individual

InformaciĆ³n de la zona

Halbe

Tropical Islands se ubica junto a Parque temƔtico Tropical Islands Resort. En este hotel de 285 habitaciones, podrƔs aprovechar instalaciones y servicios como 2 albercas techadas y 2 albercas al aire libre, ademƔs de una playa privada.

QuƩ hay cerca

  • Parque temĆ”tico Tropical Islands Resort - A 1 min a pie - 0.0 km
  • Parque Natural Dahme-Heideseen - A 1 min a pie - 0.0 km
  • Wildpark Johannismuehle - A 22 min en auto - 26.3 km
  • Scharmuetzelsee - A 48 min en auto - 59.8 km
  • Centro de convenciones Berlin ExpoCenter Airport - A 49 min en auto - 65.5 km

Medios de transporte

  • EstaciĆ³n de tren Brand (Niederlausitz) - 6 min en auto
  • BerlĆ­n (BER-Brandeburgo) - 38 min en auto

Restaurantes

  • ā€ŖSawadee - ā€¬A 8 min a pie
  • ā€ŖPalm Beach - ā€¬A 1 min a pie
  • ā€ŖAroi Bee - ā€¬A 8 min a pie
  • ā€ŖGaststƤtte Pettkampsberg - ā€¬A 23 min en auto
  • ā€ŖKalimera Am See - ā€¬A 16 min en auto

InformaciĆ³n de la propiedad

Tropical Islands

Tropical Islands dispone de playa privada, spa de servicio completo y 2 albercas techadas. Se ofrece estacionamiento por EUR 8 por dĆ­a. El atento personal de la recepciĆ³n responderĆ” a tus dudas en cualquier momento del dĆ­a, los siete dĆ­as de la semana, y estarĆ” dispuesto a ofrecerte resguardo de equipaje y servicios de concierge, asĆ­ como almacenamiento seguro de objetos de valor. Este hotel de playa dispone tambiĆ©n de 2 albercas al aire libre, parque acuĆ”tico gratuito y chapoteadero.
Este hotel dispone de una playa privada, gimnasio y parque acuƔtico gratuito con toboganes. La propiedad cuenta con 2 albercas al aire libre, 2 albercas techadas y 2 tinas de hidromasaje. Aparte de chapoteadero, las alternativas de esparcimiento incluyen sauna y sala de fitness.

Las siguientes actividades de recreaciĆ³n se pueden practicar en la propiedad o en los alrededores. Es posible que apliquen cargos.

Los huƩspedes pueden disfrutar de una visita al spa de servicio completo de este hotel. Se ofrecen servicios como masajes con piedras calientes, masajes tailandeses, tratamientos faciales y exfoliaciones corporales. Las instalaciones tienen sauna, tina de hidromasaje, baƱo de vapor y baƱo turco o hammam. La variedad de tratamientos tambiƩn incluye terapia ayurvƩdica. El spa abre todos los dƭas.

Propiedades similares

2 albercas techadas, alberca al aire libre y sombrillas en la alberca
Tropical Islands Resort
Krausnick-Gross Wasserburg
  • Alberca
  • Tina de hidromasaje
  • Cocina
  • Restaurante
8.0 de 10, Muy bueno, 389 opiniones
Tropical Islands Resort

Servicios de la propiedad

Internet

  • Disponible en algunas Ć”reas comunes: wifi gratis

Estacionamiento y transporte

  • EstaciĆ³n de carga para autos elĆ©ctricos en la propiedad
  • Estacionamiento al aire libre en la propiedad (EUR 8 por dĆ­a)
  • Estacionamiento limitado en la propiedad
  • Estacionamiento con acceso para silla de ruedas disponible

Alimentos y bebidas

  • Desayuno buffet disponible todos los dĆ­as de 07:00 a 10:30 con cargo: EURĀ 19.90 por persona
  • 1 restaurante
  • 4 bares o lounges
  • Snack bar o deli

Restaurantes en la propiedad

  • Mondial Foodcourt
  • Palm Beach
  • Sawadee
  • Tropical Garden
  • Tropino Kinder-Restaurant

Actividades

  • 2 albercas al aire libre
  • 2 albercas techadas
  • 2 tinas de hidromasaje
  • Ɓrea de juegos infantiles
  • BaƱo de vapor
  • Chapoteadero
  • Club infantil gratuito
  • Gimnasio
  • Parque acuĆ”tico gratuito
  • Pista de obstĆ”culos con cuerdas
  • Renta de bicicletas
  • Renta o tours en segway
  • Sauna
  • Spa con servicio completo
  • Tiro con arco
  • TobogĆ”n acuĆ”tico

Para familias

  • 2 albercas al aire libre
  • 2 albercas techadas
  • Acceso gratuito a un parque acuĆ”tico
  • Ɓrea de juegos infantiles
  • Chapoteadero
  • Club infantil gratuito
  • Juegos infantiles
  • Salvavidas en la propiedad
  • Snack bar o deli
  • TobogĆ”n acuĆ”tico

Servicios generales

  • Caja de seguridad en la recepciĆ³n
  • MĆ”quina expendedora
  • PeriĆ³dicos en el lobby
  • Resguardo de equipaje
  • Servicio de recepciĆ³n las 24Ā horas

Servicios para huƩspedes

  • Asistencia para tours y compra de boletos
  • Servicios de concierge

Servicios ejecutivos

  • Sala de juntas

Exteriores

  • Camastros en la playa
  • En una playa privada

Spa con servicio completo

  • BaƱo de vapor
  • BaƱo turco
  • Exfoliaciones corporales
  • Manicuras y pedicuras
  • Masajes con piedras calientes
  • Masajes tailandeses
  • Sauna
  • Spa abierto todos los dĆ­as
  • Terapia ayurvĆ©dica
  • Tina de hidromasaje
  • Tratamientos faciales

Facilidades para personas con discapacidad

  • Si tienes solicitudes de acceso especial, contacta a la propiedad utilizando los datos que aparecen en la confirmaciĆ³n de la reservaciĆ³n.
  • Estacionamiento con acceso para silla de ruedas
  • Sillas de ruedas en la propiedad
  • Sin elevador

MƔs

  • Ɓreas designadas para fumadores
  • SalĆ³n de banquetes
  • Salvavidas

Amenidades en la habitaciĆ³n

HabitaciĆ³n

  • Se proporcionan sĆ”banas

PolĆ­ticas

Check-in

Inicio de check-in: 15:00. Fin de check-in 18:00
Check-in sin contacto
Check-in fuera del horario establecido sujeto a disponibilidad
Edad mƭnima para hacer el check-in: 18 aƱos

Check-out

Check-out antes de las 10:00
Check-out sin contacto

Instrucciones especiales de check-in

El personal de recepciĆ³n recibirĆ” a los huĆ©spedes cuando lleguen a la propiedad.
Si tienes previsto llegar despuĆ©s de las 18:00, contacta a la propiedad con anticipaciĆ³n. Utiliza la informaciĆ³n de contacto incluida en la confirmaciĆ³n de la reservaciĆ³n.
Si tienes preguntas, comunĆ­cate con la propiedad. Los datos de contacto aparecen en la confirmaciĆ³n de tu reservaciĆ³n.
La informaciĆ³n proporcionada por la propiedad podrĆ­a estar traducida con herramientas de traducciĆ³n automĆ”tica.

Remodelaciones y cierres

Se realizarĆ”n remodelaciones en la propiedad del 20 de abril de 2026 al 30 de junio de 2026 (fecha de finalizaciĆ³n sujeta a cambios). Se afectarĆ”n las siguientes Ć”reas:
  • RecepciĆ³n
Los trabajos de remodelaciĆ³n se realizarĆ”n solo entre semana. Se tomarĆ” todo tipo de precauciones para minimizar cualquier ruido y posibles molestias.

Formas de acceso

Personal de recepciĆ³n

Formas de pago

InformaciĆ³n importante

InformaciĆ³n importante

PodrĆ­a aplicarse un cargo por persona extra, que varĆ­a segĆŗn la polĆ­tica de la propiedad
Es posible que debas presentar una identificaciĆ³n oficial con fotografĆ­a y una tarjeta de crĆ©dito, una tarjeta de dĆ©bito o hacer un depĆ³sito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. EstƔn sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Esta propiedad acepta tarjetas de crƩdito, tarjetas de dƩbito y efectivo
El equipamiento de seguridad de esta propiedad incluye extintor de incendios y detector de humo

Otros nombres de la propiedad

Tropical Islands Hotel
Tropical Islands Resort
Tropical Islands Krausnick-Gross Wasserburg
Tropical Islands Hotel Krausnick-Gross Wasserburg

Preguntas frecuentes

Is a free cancellation option available at Tropical Islands ?

Tropical Islands provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

ĀæCuĆ”nto cuesta hospedarse en Tropical Islands ?

Al 3 jun. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Tropical Islands el 3 jul. 2026 serĆ”n a partir de $163, con impuestos y cargos incluidos. Este precio es con base en el precio por noche mĆ”s bajo encontrado en las Ćŗltimas 24 horas para estancias en los prĆ³ximos 30 dĆ­as. Los precios estĆ”n sujetos a cambios. Elige las fechas para obtener precios mĆ”s exactos.

What's there to do within easy reach of Tropical Islands ?

This hotel is located in Halbe and just steps from Tropical Islands Resort and Dahme-Heideseen Nature Park. Spreewaldring Kartcenter is also within a driving distance of 5 mi.

Will I be able to park at Tropical Islands ?

Yes, uncovered parking is offered for EUR 8 per day. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Tropical Islands ?

There is a full-service spa available for guests to enjoy and services include Thai massages, hot stone massages, and Ayurvedic treatments.

Does Tropical Islands include a casino?

No, Tropical Islands doesn't have a casino.

Will I find an indoor pool at Tropical Islands ?

Yes, this hotel has 2 indoor pools as well as 2 outdoor pools and 2 hot tubs.

What do couples enjoy most about Tropical Islands ?

There are plenty of amenities for couples at this hotel, including a private beach, a restaurant, and 2 outdoor pools.

Does Tropical Islands have a hot tub?

No, but this hotel does have a steam room.

Does Tropical Islands have a restaurant that serves breakfast?

Yes, Tropical Islands serves buffet breakfast for a surcharge each morning at Tropical Garden.

Does Tropical Islands allow pets to stay for free?

No, pets aren't allowed at Tropical Islands though service animals are welcome.

Does Tropical Islands have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Tropical Islands ?

The closest major airport to Tropical Islands is Berlin (BER-Brandenburg), which is about 24.7 mi away.

Can I book a room with a balcony at Tropical Islands ?

Yes, some guestrooms at this hotel offer a furnished lanai where guests can enjoy garden and park views.

Opiniones de Tropical Islands

Opiniones

7.6

Bueno

PuntuaciĆ³n de 10, es decir, Excelente. Basada en 290 de 894 opiniones
PuntuaciĆ³n de 8, es decir, Bueno. Basada en 305 de 894 opiniones
PuntuaciĆ³n de 6, es decir, Aceptable. Basada en 160 de 894 opiniones
PuntuaciĆ³n de 4, es decir, Malo. Basada en 66 de 894 opiniones
PuntuaciĆ³n de 2, es decir, Terrible. Basada en 73 de 894 opiniones

7.8/10

Limpieza

7.4/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

Opiniones

OpiniĆ³n verificada

4/10 Mala

Gitte

No le gustĆ³: Servicio y personal y servicios
X
Se hospedĆ³ 1 noche en febrero de 2026
OpiniĆ³n verificada

10/10 Excelente

Aqsa

Le gustĆ³: Servicios
We like all over the amenities And place were amazing Specially for kids we really enjoyed alot Breakfast was soo good I will visit again soon
Se hospedĆ³ 1 noche en julio de 2025
OpiniĆ³n verificada

8/10 Buena

linda

Le gustĆ³: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and well kitted out for a one night stay. Unique place to visit. Pools were fun, some good slides. Crazy river was very poor, not worth queuing for, was comparable to a lazy river.
View from outside OHANA lodges towards dome.
Se hospedĆ³ 1 noche en octubre de 2025
OpiniĆ³n verificada

10/10 Excelente

Adriano

Le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad
Quite expensive inside
Se hospedĆ³ 1 noche en octubre de 2025
OpiniĆ³n verificada

10/10 Excelente

Mandy

Smooth experience. Ran well. Food wasnā€™t great but
Se hospedĆ³ 3 noches en octubre de 2025
OpiniĆ³n verificada

10/10 Excelente

Hossam

Le gustĆ³: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything nice and perfect ā¤ļø
Se hospedĆ³ 1 noche en agosto de 2025
OpiniĆ³n verificada

2/10 Terrible

Melanie

Le gustĆ³: Servicios
No le gustĆ³: Limpieza y condiciones de la propiedad
Waited for almost 2 hours for checking in.
Se hospedĆ³ 1 noche en noviembre de 2025
OpiniĆ³n verificada

6/10 Aceptable

Alexandra

Le gustĆ³: Servicios
Room smelled of sewage.. moved to snother room with no shower gel and limited towels.. expected better for the price.. staff could smile more too.. many looked fed up
Se hospedĆ³ 2 noches en noviembre de 2025
OpiniĆ³n verificada

10/10 Excelente

Faizan

Le gustĆ³: Servicios
Excellent service.
Se hospedĆ³ 1 noche en julio de 2025
OpiniĆ³n verificada

6/10 Aceptable

Piotr

Horrible pillows. Really cheap pillow with synthetic filling in the room at 300 euro??
Se hospedĆ³ 1 noche en noviembre de 2025
OpiniĆ³n verificada

10/10 Excelente

Evelyn

Le gustĆ³: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very enjoyable
Se hospedĆ³ 1 noche en marzo de 2025
OpiniĆ³n verificada

2/10 Terrible

Jacob

No le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never again
Se hospedĆ³ 1 noche en octubre de 2025
OpiniĆ³n verificada

2/10 Terrible

Marthinus

No le gustĆ³: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never again there service is poor ,room quality is poor
Se hospedĆ³ 2 noches en julio de 2025
OpiniĆ³n verificada

6/10 Aceptable

Alf-Egil

Le gustĆ³: Condiciones de la propiedad
No le gustĆ³: Comodidad de las habitaciones

two nights in tent

Tropical temperatur, and no AC. There was also some noice in the night. If there is a next time I will not choose tent. Both the stay and everyting you needed to buy was expencive.
Se hospedĆ³ 2 noches en julio de 2025
OpiniĆ³n verificada

8/10 Buena

Violetta

Le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad
šŸ‘
Se hospedĆ³ 1 noche en diciembre de 2024
OpiniĆ³n verificada

6/10 Aceptable

John

No le gustĆ³: Limpieza y servicio y personal
.
Se hospedĆ³ 1 noche en febrero de 2025
OpiniĆ³n verificada

8/10 Buena

Nicola

Le gustĆ³: Servicio y personal, servicios, condiciones de la propiedad
The dome itself is set out well. Maps identify where all the pools are. There are only one set of showers (that we found!) centrally located. Food is pricey inside the dome. ā‚¬2.90 for a doughnut. We opted for the refillable cup ā‚¬19 from 9am until 11.59pm. You could fill up from various machines every 45minutes. Lots of restaurants we went to Sawadee Buffett was ā‚¬29 pp. Good selection of food. The camping area was clean and toilets a short walk away. VERY VERY hot inside the tents and no AC. Inside the dome was really hot. The pools are good sizes and when we visited (August) it was busy there was still room. Some longer queues for flumes. Been once and donā€™t need to go again.
Se hospedĆ³ 1 noche en agosto de 2025
OpiniĆ³n verificada

6/10 Aceptable

Jessica

Le gustĆ³: Limpieza, servicio y personal, servicios y condiciones de la propiedad
-
Se hospedĆ³ 1 noche en diciembre de 2024
OpiniĆ³n verificada

10/10 Excelente

Seda

Le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedĆ³ 3 noches en enero de 2025
OpiniĆ³n verificada

2/10 Terrible

Pontus

No le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Scam hotel - DO NOT VISIT

Check in took more than 1hr in tropical heat Check in at the hotel part that we stayed at was closed and also breakfast, so we had to walk with the bags up and down in the pool area. The room was not properly cleaned and there were dust balls on the floor. Area for the smaller kids (which we have) was under construction and not possible to use. Worst possible service from the staff & way to much people for what was open. Plenty of things at the hotel that didnā€™t work, parkingmachine, Aloha Checkin, automatic checkout (only possible to check out automatic) Do not visit this scam hotel - not worth it
Se hospedĆ³ 2 noches en julio de 2025
OpiniĆ³n verificada

2/10 Terrible

Kasper

No le gustĆ³: Limpieza, servicio y personal, servicios
* Room was not avalible when we arrived - we were "forced" into another room. Therefore, didnt get the same type of room as others we were traveling with. * On the day 1st full-day we got blocked (room, purchaes etc.) as when the room was changed, the reception had set us to 1 night stay instead of 3. It took approx. 30 min of showing Hotel.com confirmation and Bank statements to prove that we had paid for t he stay. * on the 2nd full-day cleaning was trying to get us out of the room as they still had stated that we had to check out the day before. Again, we have to prove that we had paid for the stay. * The alternative room we got did not fully work. Door card did not work, so we had to get a physical key instead. There were no soap in the room, we had to ask for some of the sheets to be changed as they did not look clean and we had to go to the reception to ask for toilet paper as there were only 1 roll for 4 people 4 days and there was no cleaning while we stayed there. * Tropical Island in general lack employees, everywhere. Giant queues at the reception (between 30-60 min wait time) bar, restaurants without food (runs out around 7 PM but you pay full price). There's no toilets at the buffet area so you have to go out (that is fine) but they require you to stand in the line (to get a table, approx 15-20 min) to get back in side even though you have a table. * I have 5 more items but do not have more space to write this review STAY AWAY! Find somethign else!
Se hospedĆ³ 3 noches en febrero de 2026
OpiniĆ³n verificada

6/10 Aceptable

Breanna

No le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad
Well, first the front desk person didn't give us a key. So I had to walk all the way back to reception to get the key. Then we noticed that there was no electricity in the room, so I had to walk back again. They told us to switch rooms and gave us the key to the next place. The last thing was that the hair dryer didn't work. Staff wasn't very accommodating or sorry for the multiple inconveniences. Water park was amazing as usual and breakfast was delicious.
Se hospedĆ³ 2 noches en abril de 2025
OpiniĆ³n verificada

6/10 Aceptable

Hassan

Le gustĆ³: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustĆ³: Servicio y personal
The place is huge and is nice to relax and enjoy with small kids once you are at the water park. Although there are not many rides but the kids play area is nice and the artificial beach effect is also great, the pools and jacuzzis are good too. The family rooms Ohana are nice and clean but very far from the resort, not just far but they have made the access confusing kind of on purpose! There are no signs and it feels like a maze game to find your room, its not fun when you have small kids and luggage with you, the lifts are non existent and we had to drag or lift the baby stroller every time on the stairs, there is no houskeeping to provide extra amenities when finished. The staff at the check that attended us were very rude and non cooperative, the girl and woman kept on answering in German to the inquiries in English. No one answers the phone at reception, we were told to come again next morning to collect extra towels and soaps( its atkeast 15/20min walk from our room including and down the stairs) The place is nice but the management is very very weak.
Se hospedĆ³ 1 noche en julio de 2025
OpiniĆ³n verificada

4/10 Mala

Patrick

No le gustĆ³: Limpieza y servicio y personal
It has an amazing potential, but just lacks quality at some important points. Service is just, none existing. 1. We had trouble checking in, the information level regarding this was a joke, took like 45 minutes but succeded in the end. Why? We don't know. 2. Our bracelets could not open our door (luckily the key could), annoying but not that big of a hassle. We went to the reception to fix it - service level was again very bad - ended with "we hope"... Did not work, and we gave up about that. 3. Dirty glass in the room, to few glasses/cups/towels. 4. Towel heater did not work. Called the "Please call us in you need anything at all number". "We will send someone" they said, never showed up. We called again the day after, but the phone just ended on voicemail. Send an e-mail, never received and answer - thats a week ago now. 5. Food, goods, services, games, you name it everything is just overpriced beyond whats reasonable. 5 euro for 0.5L of coke? Joke. I'll just grab some water then, is there some water fountains in one of Europes best countries regarding tap water? Nope, cause they want you to buy.... Coke, monster, beers, at overprice. 6. Food just wasnt... Worth the price. Cafeteria level, restaurant prices. Is there an alternative? Not really, and I know thats why the prices are unfair - but why not make them more fair, and get people to buy more? 7. The smell... Jesus christ on a motorbike. It stinks in the arcade area, like puke smell beyond compare. And we had to go t
Se hospedĆ³ 4 noches en febrero de 2026
OpiniĆ³n verificada

2/10 Terrible

IHSAN

No le gustĆ³: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Terrible experience

It was a very bad experience at every stage. We waited in line for a long time at the entrance. We were not informed enough about the facility. We had difficulty finding the room we would stay in. The luggage cabinets were too small, our luggage did not fit. When we entered the room, there were a few belongings of previous guests and no towels in the room. We talked about the situation, but 2 hours later the problem was still not solved. Finally, I went to the reception, which was very far from our room, and by speaking to another disinterested, sullen employee, we were able to get 4 small hand towels. We were literally disgraced in a place where we paid a lot of money to stay. The pools were mediocre, it was difficult to find empty sunbeds, food and drink were mediocre. You feel cold after getting out of the pool, the temperature is not enough. The radiators in the corridor as we entered the room were not working and it was very cold. We asked for a taxi at the check-out and they gave us a small piece of paper with 4 mobile phone numbers written on it. We searched and struggled to find a driver. It wasn't a holiday, it was a nightmare. I will never go there again. I also don't recommend it to anyone.
Se hospedĆ³ 1 noche en noviembre de 2024