Railay Bay Resort and Spa4.0 out of 5.0
Recent guest reviews
Much of Thailand is now immensely overrun with tourists and while Railay does have its fair share during the day, overnight stays are peaceful quiet and restful. The team at Railay Bay Resort & Spa are attentive, go out of their way to assist and help make your stay a memorable one. One small improvement would be ensuring guests don’t claim the pool lounges all day but spend about 20 minutes there. It’s quite rude for those that would like to spend some time reading or lounging by the pools but are unable.
Location is fine but hotel was overly crowded during our trip also it's extremely over priced. It's perhaps not just a luxury hotel, only ordinary hotel that ought to cost half the price. It could possibly be beneficial for families, not for couples trying to find somewhere to chill.
Firstly, if you're looking for 5 star accommodation then this place is not it. The staff here are super friendly (except the guy who serves at the Pool Bar) and were always happy to service all our needs. The rooms were clean, spacious, air conditioned and I didn't really notice the noise of long boats as we were some way from the beach and reception area. The highlight for me was the Pool located near the Day Spa and Restaurant, it had ample Sun Beds facing the beach and Showers/Toilets close by. The only downside is the bar is cash only and the guy working behind the bar really hates his job. If your expectations aren't too high, you'll likely enjoy staying here, however if you're looking for a 5 star place, look elsewhere on Railay.
We enjoyed our stay in the privacy cottage. We did get a 50% discount but was still overpriced for Thailand in my opinion. Pros; lovely setting with lots of room, comfy bed, lots of breakfast options inc, beautiful setting with the cliffs in view. Cons; air con compressors are audible all night, both east & west harbors have noisy long boats departing all day, showers are lukewarm, room spa hygiene looks average. May be worth looking around for better value
Pros Beach Pool in front of beach Kayak, hicking, climbing Good restaurant around the resort Freindly staff, (exept one) Breakfast variety Quiet room Cons Longboat engine noise on the beach, (these engines have no muffler) Bathroom in room could be easily cleaner and renovate. No HOT water for shower.
We had the pleasure of staying here for four nights as a group of three. We loved this hotel and it’s lovely staff. It has two pools, one facing the amazing karst limestone bay scenery. The other is just as beautiful tucked away at the back of the resort and is much quieter. Really clean resort, rooms comfortable, great breakfast with the most incredible view. Railay is a stunning cove - we found that four nights was a perfect amount of time before moving on. We would recommend the 4 islands boat tour. We were really touched that the management of this resort held a staff “end of season” sports day and then evening out (this meant the restaurant was closed for the night l). I was happy to think that we were staying somewhere which valued and treated their staff so well 😊.
I had an amazing stay at Railay Bay. The resort is very pretty and green. The service is good, the rooms spacious and have 2 pools to accommodate all guests. It also has a spa of its own, so that's nice too. Challenges, you cannot get to the resort by road, so you will need a boat. If you take the public boat, it will drop you (and your baggage) in water, since the longtail boat cannot come fully on the beach. You will need to be prepared for that. The boatman does help with the baggage, so it isnt that big a challenge, really. However, the option is to get transport from the hotel, and that's a real luxury . But expensive! The hotel didnt have the greatest food, so that, to be honest, was a bit of a disappointment. I would have ideally not liked to leave the resort at all during my stay, but had to do so, in search of better food.
The good stuff. Railay beach is a beautiful bay with a nice beach. Kayaking and climbing opportunities. A few good bars and restaurants. Easy to go to Ao Nang with a 10 minute longtailtaxi-ride for a broader variation of shops and restaurants. Exotic feeling when monkeys climb the trees and roofs of the hotel cottages. (Beware though not to stand right below the trees, even monkeys need to pee sometimes...) Talking about stuff like what the monkeys do, BEWARE OF THE HOTEL RAILAY BAY RESORT AND SPA! I don’t usually complain about a room. Staff can miss stuff when cleaning or interior can be broken worn down or misplaced, but when it’s dirty on arrival, mould under the wash basin(which seems to be placed directly on the concrete foundation), old toothbrushes, opened, used shampoobottles, a torn floor towel the first impression is not at all good. We arrived at Railay after spending wonderful days at Koh Yao Yai’s beautiful and very high class hotel Sathiaya, which we paid less for than the Railay....Having read a couple of bad reviews however, our expectations were not too high. But unfortunately it was worse than we thought. The personell was not very polite which is something that you find kind of strange and suspicious in the land of smiles, but I guess they had had their share of displeased customers. To even worse our room experience, there were ants and lots of mosquitos and, in my opinion a clear sign that it’s not clean, COCKROACHES, large ones. When we complained they sent a (non english speaking) guy who sprayed the room with something that smelled really poisonous. Since this was in the evening we asked if it was possible to be in the room afterwords. Not shure if he understood but he said five minutes. Half an hour later it still smelled headachingly bad. In the room and facility guide it says that you have to pay extra if the towels and sheets get dirty! Something that I think is one of the things you actually pay for when getting a hotelroom in the first place. My nieces got charged this fee when using a towel to wipe up water from the (leaking) bathtub. When eating lunch at the hotels restaurant, we ordered the speciality of the day, a papaya salad with barbecued chicken. There weren’t that many guests in the restaurant but we still had to wait quite a while for this ”today’s special”. The chicken was the smallest piece I’ve seen in a thairestaurant, the rice was served in sealed plasticbags and the salad did not taste good at all. The waiter came by and asked if it was good and I honestly told him it wasn’t. He then just quietly walked away. No compensation, no apologies. It wasn’t very expensive but for less than half the price we ate better food at other places. The no compensation, no apologies applied even when we checked out. We pointed out all of the above, we were still charged for the towels and (the huge amount of 50 bahts) for water bottles that we mistakenly had replaced with a different brand in the minibar. And did I mentioned the fruitbasket? We had four rooms and in one room we got a welcoming fruit basket twice, in another we didn’t get any. Makes you wonder if the personell knew what they were doing. Also, the construction work that according to the hotels webpage was supposed to be finished mid october, was nowhere near finished a week into november. Noicy and dusty. When complaining and hinting bad reviews like this, you expect at least an apology and maybe a small compensation (waterbottles, towel fee) but the receptionist just said ”it’s up to you if you want to give us bad reviews, we get people to stay here anyway”. So please, if you go to Railay, stay at some other hotel!
We spent two nights at this place and had nothing to complain about. Nice rooms, pool directly at the beach with some deckchairs to chill. Landscape is definitely what you expect from Thailand. The hotel and harbour is pretty busy though, long tail boats are going in and out every minute. So we would recommend maybe doing this when you don‘t expect too much of silence around you (first part of your trip?!). Note that they moved the reception, it is now on the east side. West side is where restaurant and pool are. Restaurant is nothing special, there are lots of little places to eat at Railey that are much better!
We were a family of four staying in a one bedroom villa facing the beach. The room was bid enough for four and they gave us an extra bed. One evening we tried a few cocktails at the bar which were not good and the staff at the bar were not in the mood to entertain us. The other staff in the resort were amazing and always had a smile on. Great staff!! Beautiful view!!
- Free WiFi in rooms and public areas
- Onsite dining
- 2 outdoor pools
- Free children's club
Railay Bay Resort and Spa places you next to West Railay Beach and within a 10-minute walk of East Railay Beach. This 141-room, 4-star resort welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. On the beach, it's also near Ao Nang Beach and Nopparat Thara Beach.
This resort is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
Railay Bay Resort and Spa's 141 rooms are air-conditioned and provide balconies, refrigerators, and minibars. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include coffee makers, free bottled water, and safes.
Guests staying at Railay Bay Resort and Spa enjoy access to 2 outdoor pools, a children's pool, and a spa tub. Airport transportation is made easy with an airport shuttle (available on request) for THB 1500 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a meeting room, and a free kid's club.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 2159 reviews