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"The property and its amenities were perfect for a young family. However, it would be nice to have a little kids splash pad or pool. We were unable to utilize the pool as it was too deep for our toddler.…""The property and its amenities were perfect for a young family. However, it would be nice to have a little kids splash pad or pool. We were unable to utilize the pool as it was too deep for our toddler.WW…"

Reviewed on Nov 25, 2019

"Great service and overall experience. Food was a little pricey.…""Great service and overall experience. Food was a little pricey.WW…"

Reviewed on Jun 11, 2018

"The pool was one of the main reasons I wanted to book here, and there are actually several pools (including an adult only pool if you don't want to be around kids) as well as the lagoon. Our kids loved going down the water slide at the smaller pool which was perfect for them while using flotation as they can't swim. The trams and boats to get around the complex which includes 5 buildings is nice, but most of our trip only one tram was working and it would take us 25-30 mins to walk to our car if we didn't want to wait the 15-17 mins for the tram (we stayed in Palace Tower). We had a King bed room with our kids sleeping on the pull out bed. It was fine for little ones, but it would have been very uncomfortable for anyone more than 10 or so. The main bed was fine although much firmer than I normally like. The mini fridge in our room was too cold, it would freeze anything that we put in it. On several of the days there was also only 1 of 3 elevators working which made for long lines and lots of waiting as the stairs would only bring you down to the 2nd floor because the last flight was through an emergency fire exit only, so we had to wait for the elevator. We did rent a paddle boat at the lagoon which was fun, we were able to see fish and several turtles, and even a small stingray. Plus you can walk by the dolphin area and watch the dolphins swim, which my kids loved. Overall it's a beautiful property, but if the trams go down, just expect to be doing a lot of walking.…""The pool was one of the main reasons I wanted to book here, and there are actually several pools (including an adult only pool if you don't want to be around kids) as well as the lagoon. Our kids loved going down the water slide at the smaller pool which was perfect for them while using flotation as they can't swim. The trams and boats to get around the complex which includes 5 buildings is nice, but most of our trip only one tram was working and it would take us 25-30 mins to walk to our car if we didn't want to wait the 15-17 mins for the tram (we stayed in Palace Tower). We had a King bed room with our kids sleeping on the pull out bed. It was fine for little ones, but it would have been very uncomfortable for anyone more than 10 or so. The main bed was fine although much firmer than I normally like. The mini fridge in our room was too cold, it would freeze anything that we put in it. On several of the days there was also only 1 of 3 elevators working which made for long lines and lots of waiting as the stairs would only bring you down to the 2nd floor because the last flight was through an emergency fire exit only, so we had to wait for the elevator. We did rent a paddle boat at the lagoon which was fun, we were able to see fish and several turtles, and even a small stingray. Plus you can walk by the dolphin area and watch the dolphins swim, which my kids loved. Overall it's a beautiful property, but if the trams go down, just expect to be doing a lot of walking.WW…"

Reviewed on Mar 19, 2020

"Friendly & courteous staff. Beautiful grounds of landscaping. I did not like The refurbishing of the wood handles out by the beach. The resurfacing debris & machine blew particles in the area. I inhaled those particles as I was walking around one morning.…""Friendly & courteous staff. Beautiful grounds of landscaping. I did not like The refurbishing of the wood handles out by the beach. The resurfacing debris & machine blew particles in the area. I inhaled those particles as I was walking around one morning.WW…"

Reviewed on Mar 6, 2020

"Nice place.. great location to the village . Only neg was parking was sparce. Enjoyed my stay.…""Nice place.. great location to the village . Only neg was parking was sparce. Enjoyed my stay.WW…"

Reviewed on Mar 12, 2020