6/10 Okay
Ioana
Mar 2, 2025
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dissatisfied, maximum 3 star hotel
Disappointed by the condition of our room and some common areas, but also by the lack of interest on behalf of the staff.
1. Very basic English, for a pretending 5 stars hotel. We were barely able to communicate. English is not our native language either, but if you name yourself a 5 star hotel, you should mind this aspect.
2. The toilet, filthy and very difficult to use. We had to press the flush button with maximum force each time, but in most of the cases, it wasn’t even working. We couldn’t sit on the toilet seat due to being yellow, from urine or whatsoever. The smell was clearly of urine surrounding the wc.
Also, the common toilet looked like an abandoned one. Filthy, poo and wee all over.
We wanted to leave in the first night, but of course, no reimbursement, so we accepted the worst accommodation we ever tried in Thailand.
3. The beach was nice, but nobody cared about it. Some broken sunbeds, no matts, full of plastic etc. but it was nice as it seemed private, in a way.
4. The restaurant was good, we enjoyed it and tried several dishes. This was the best part.
5. Didn’t get the point of those very uncomfortable to walk on tiles. If you get there, you will understand what I mean.
6. Don’t use their toiletries. Horrible smell, you will definitely wash them off.
7. Very noisy rooms, we booked Arcadia deluxe, btw, villas might be better.
Overall, a 3 star hotel with a 5 star restaurant. We would sum it up to this. We will never come back.
Ioana
Stayed 3 nights in Feb 2025
