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Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

2.0 star property

Choose dates to view prices

Photo gallery for Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Property amenity
55-inch Smart TV with satellite channels, Netflix, streaming services
View from property
View from property
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Bar
  • Housekeeping

Explore the area

View in a map
428 South Gay St, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪2 min walk‬
  • Place, Knoxville Convention Center
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, City View

55-inch Smart TV with satellite channels, Netflix, streaming services

Signature Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Suite, 1 Queen Bed (View)

Premium bedding, desk, laptop workspace, blackout drapes

Luxury Suite, 1 Queen Bed (View)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Romantic Suite, 1 Queen Bed, City View

Premium bedding, desk, laptop workspace, blackout drapes

Romantic Suite, 1 Queen Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Studio, 1 King Bed (View)

Premium bedding, desk, laptop workspace, blackout drapes

Executive Studio, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Royal Suite, 1 Queen Bed (View)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Royal Suite, 1 Queen Bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Knoxville

Located in Downtown Knoxville, Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel is a leisurely stroll from popular sights such as University of Tennessee and Knoxville Convention Center. This 16-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Market Square - 1 min walk - 0.1 miles
  • Tennessee Theatre - 2 min walk - 0.1 miles
  • Knoxville Convention Center - 6 min walk - 0.4 miles
  • World's Fair Park - 7 min walk - 0.4 miles
  • Sunsphere Tower - 7 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 21 min drive

Restaurants

  • ‪Downtown Grill & Brewery - ‬1 min walk
  • ‪Nama Sushi Bar - Downtown Knoxville - ‬1 min walk
  • ‪Tupelo Honey - ‬3 min walk
  • ‪Clancy's Tavern & Whiskey House - ‬2 min walk
  • ‪Chivo Taqueria - ‬2 min walk

About this property

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Guests of Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel enjoy free WiFi in public areas, coffee in a common area, and a vending machine. Valet parking is offered for USD 35 per day. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations.
Guests can expect to find free WiFi and 55-inch Smart TVs with satellite channels and Netflix. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include coffee makers, free local calls, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 35 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lilou
  • Lilou

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Elevator (42 inch wide door)
  • Grab bar in bathtub
  • Grab bar in shower
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered valet parking fee: USD 35 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Cleo

Hotel Cleo Knoxville

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Hotel

Frequently asked questions

Is free cancellation available at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel on Jun 7, 2026 start from $350, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

This hotel is situated in Downtown Knoxville, just steps from Market Square and Tennessee Theatre, and within a short walk of Bijou Theater. You'll also find Neyland Stadium and Thompson–Boling Arena within a short drive.

Is there parking available at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

Yes, covered valet parking is offered for USD 35 per day with in/out privileges.

Does Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel feature a casino on the premises?

No, Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel doesn't have a casino.

Is there an indoor pool at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

Couples staying at this hotel will appreciate amenities like premium bedding and Netflix as well as a restaurant.

Does Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel feature a restaurant that includes a breakfast menu?

No, Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel doesn't have a restaurant that serves breakfast.

Does Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel allow pets to stay free of charge?

No, pets aren't allowed at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel.

Does Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

The closest major airport to Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel is McGhee Tyson Airport (TYS), which is 14.3 mi away (21 minutes by car).

Are there rooms with balconies at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

No, you won't find guestrooms with balconies at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel.

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 110 out of 124 reviews
Rating 8 - Good. 8 out of 124 reviews
Rating 6 - Okay. 3 out of 124 reviews
Rating 4 - Poor. 3 out of 124 reviews
Rating 2 - Terrible. 0 out of 124 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Patrick

Good balue
Stayed 1 night in Nov 2025

10/10 Excellent

Haley

Stayed 2 nights in Oct 2025

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

This is a very cute hotel. I love that they used and maintained the older aspects of the building. These types of hotels are my favorite.
Stayed 1 night in Jul 2025

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
The person next door got on a conference call before 8 am and might as well have been sitting in our room. Unfortunately breakfast did not start until 10 am. Room was charming, staff were very pleasant but the would not necessarily stay there again,
Stayed 1 night in Sep 2025

10/10 Excellent

Kristie, Blountville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful rooms

One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.
Stayed 1 night in Apr 2025

10/10 Excellent

Shawn

Stayed 1 night in Mar 2025

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.
Stayed 1 night in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Excellent location. Would highly recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Zachary

Stayed 1 night in Feb 2025

10/10 Excellent

DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really beautiful hotel, central toeverything

The hotel is beautiful, very clean. And centrally located. My “complaints” are really nitpicky. We were facing the street, and people were loud late into the night (not the hotels fault). The bed was very firm. If you love a firm bed, this is the place for you. They do provide lots of pillows, which I love. My only real complaint is that on the hotels.com website it said breakfast is included. At the hotel they said “we don’t do that anymore.” Disappointing.
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was extremely helpful and nice. Beautiful rooms and property.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Pearl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant and quaint
Stayed 1 night in Nov 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Beautiful romantic room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Blaike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEST STAY IN KNOXVILLE❤️❤️

It was a beautiful hotel and everyone was so lovely!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Dan and Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024