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The Imperial Hotel

2.0 star property
Hotel in Kluang with free parking

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Photo gallery for The Imperial Hotel

Lobby
Exterior
Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
Deluxe Room, 1 King Bed | Bathroom | Shower, free toiletries, hair dryer, slippers
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000
  • Place, Sungai Yong Waterfalls
    ‪2 min walk‬
  • Place, Kluang Parade
    ‪3 min walk‬
  • Place, Kluang Mall
    ‪8 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, iron/ironing board

Family Room

  • 269 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Standard Single Room Without Window

Minibar, in-room safe, desk, iron/ironing board

Standard Single Room Without Window

  • Sleeps 1

Deluxe Family

  • Sleeps 4

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Queen No Window

Minibar, in-room safe, desk, iron/ironing board

Deluxe Queen No Window

  • Sleeps 2

About the neighborhood

Kluang

The Imperial Hotel places you next to Sungai Yong Waterfalls and within a 10-minute walk of Kluang Parade. This 24-room hotel has in-room conveniences like minibars, electric kettles, and flat-screen TVs.

What's nearby

  • Sungai Yong Waterfalls - 2 min walk - 0.1 miles
  • Kluang Parade - 3 min walk - 0.2 miles
  • Kluang Mall - 8 min walk - 0.5 miles
  • Kluang Country Club - 4 min drive - 1.7 miles
  • Universiti Tun Hussein Onn Malaysia - 43 min drive - 24.5 miles

Getting around

  • Kluang Station - 6 min walk
  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • ‪Restoran Nasib - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Barney's Western Food Restaurant - ‬3 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk
  • ‪Yun's Street Burger - ‬2 min walk

About this property

The Imperial Hotel

Hotel in Kluang with free parking
Guests of The Imperial Hotel enjoy free WiFi in public areas, express check-out, and free newspapers. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other standard amenities include minibars, electric kettles, and free newspapers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: MYR 50 per accommodation, per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM—-11:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Is a free cancellation option available at The Imperial Hotel?

The Imperial Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to see around The Imperial Hotel?

This hotel is located in Kluang and just steps from Sungai Yong Waterfalls and Kluang Parade. You'll also find Kluang Mall and Gunung Lambak within a short drive.

Is there parking available at The Imperial Hotel?

Yes, self parking is offered for free at the hotel.

Does The Imperial Hotel have a casino at the property?

No, The Imperial Hotel doesn't have a casino.

Will I find an indoor pool at The Imperial Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Imperial Hotel?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a 24-hour front desk.

Does The Imperial Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Imperial Hotel have a restaurant that serves breakfast?

No, The Imperial Hotel doesn't have a restaurant that serves breakfast.

Does The Imperial Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Imperial Hotel.

Are there connecting rooms at The Imperial Hotel?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at The Imperial Hotel?

No, there aren't any guestrooms with balconies at The Imperial Hotel.

The Imperial Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 22 out of 72 reviews
Rating 8 - Good. 37 out of 72 reviews
Rating 6 - Okay. 10 out of 72 reviews
Rating 4 - Poor. 0 out of 72 reviews
Rating 2 - Terrible. 3 out of 72 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yih Chong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many shops. Location is good. The room is large enough for four, with nice toilet
Stayed 1 night in Sep 2025

6/10 Okay

Zhao

Stayed 1 night in Jun 2025

8/10 Good

LEE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Mee Choo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

kok ling

Stayed 1 night in Sep 2023

8/10 Good

Choon Leong

Stayed 1 night in Sep 2023

6/10 Okay

Lim

Traveled with family
Liked: Staff & service
centralize
Stayed 1 night in Apr 2023

10/10 Excellent

Chin Thiam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service

Hotel Staff Went Through My Belongings

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022

8/10 Good

Wei Foon

Stayed 1 night in Jan 2023

10/10 Excellent

Foo Siew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023

10/10 Excellent

Hoong Wai

Stayed 1 night in Dec 2022

8/10 Good

Anthony

Stayed 1 night in Aug 2022

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Shing Hwee

Stayed 1 night in May 2022

10/10 Excellent

Azhar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seven of ten.

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020

8/10 Good

Muhd Fariq Irrfan Selva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay Kluang

Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020

10/10 Excellent

Sunny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019

8/10 Good

DG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019