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The Imperial Hotel

2.0 star property

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Photo gallery for The Imperial Hotel

A modern hotel lobby with glass partitions, a reception desk, and a seating area with a coffee machine.
A hotel named "Imperial" with a prominent entrance, a visible sign for a 7-Eleven store, and a clear view of the sky.
Premier Room, 1 King Bed, City View | Minibar, in-room safe, iron/ironing board (on request), WiFi (free)
A modern bathroom with a glass-enclosed shower, a white toilet, and a sink with a mirror above it.
A hotel hallway with a carpeted floor, framed artwork on the walls, and a door at the end.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000
  • Place, Sungai Yong Waterfalls
    ‪2 min walk‬
  • Place, Kluang Parade
    ‪3 min walk‬
  • Place, Kluang Mall
    ‪8 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a painting on the wall, and a window with curtains.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, a nightstand, and a door.

Family Room

  • City view
  • 269 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Minibar, in-room safe, iron/ironing board (on request), WiFi (free)

Premier Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Single Room Without Window

Minibar, in-room safe, iron/ironing board (on request), WiFi (free)

Standard Single Room Without Window

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Deluxe Family

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Premier King Room

Minibar, in-room safe, iron/ironing board (on request), WiFi (free)

Premier King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Kluang

The Imperial Hotel places you next to Sungai Yong Waterfalls and within a 10-minute walk of Kluang Parade. This 24-room hotel has in-room conveniences like minibars, electric kettles, and flat-screen TVs.

What's nearby

  • Sungai Yong Waterfalls - 2 min walk - 0.1 miles
  • Kluang Parade - 3 min walk - 0.2 miles
  • Kluang Mall - 8 min walk - 0.5 miles
  • Kluang Country Club - 4 min drive - 1.7 miles
  • Fortune Dragon Yong Peng,Johor - 42 min drive - 28.1 miles

Getting around

  • Kluang Station - 6 min walk
  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • ‪Restoran Tepi Sungai Jamilah - ‬2 min walk
  • ‪Restoran Nasib - ‬1 min walk
  • ‪Ngepot - ‬3 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk
  • ‪McDonald's - ‬1 min walk

About this property

The Imperial Hotel

Guests of The Imperial Hotel enjoy free WiFi in public areas, express check-out, and free newspapers. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer rainfall showers, free toiletries, and bidets. Other standard amenities include minibars, electric kettles, and free newspapers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: MYR 50 per accommodation, per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM—-11:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Is a free cancellation option available at The Imperial Hotel?

The Imperial Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Imperial Hotel?

As of Aug 4, 2026, prices found for a 1-night stay for 2 adults at The Imperial Hotel on Aug 5, 2026 start from $37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around The Imperial Hotel?

This hotel is located in Kluang and just steps from Sungai Yong Waterfalls and Kluang Parade. You'll also find Kluang Mall and Gunung Lambak within a short drive.

Is parking available on site at The Imperial Hotel?

Yes, self parking is offered for free at the hotel.

Does The Imperial Hotel have a casino at the property?

No, The Imperial Hotel doesn't have a casino.

Will I find an indoor pool at The Imperial Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Imperial Hotel?

Amenities that appeal to couples at this hotel include a rainfall showerhead, a minibar, and slippers.

Are there hot tubs at The Imperial Hotel?

No, there isn't a spa tub at this hotel.

Does The Imperial Hotel have a restaurant that serves breakfast?

No, The Imperial Hotel doesn't have a restaurant that serves breakfast.

Does The Imperial Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Imperial Hotel.

Are there connecting rooms at The Imperial Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at The Imperial Hotel?

No, there aren't any guestrooms with balconies at The Imperial Hotel.

The Imperial Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 79 reviews
Rating 8 - Good. 41 out of 79 reviews
Rating 6 - Okay. 11 out of 79 reviews
Rating 4 - Poor. 0 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

ABDUL RAHMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okey .. room ,Staff and shower but only limited parking .. if you check in early before 600pm and get hotel parking is free but if you parking at MDKU lot parking you need to pay .
Stayed 1 night in May 2026
Verified review

8/10 Good

CHEE SIONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is a bit small but ok. Parking is provided to hotel guest but it is at roadside, not a gated compound, but they are just in front of the hotel. Overall is good for short stay.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Well-located hotel near shops, eateries, and shopping malls. Free roadside parking for guests. Room is small but clean, with comfortable bed and pillows. Check-in and check-out were smooth, and staffs were polite and friendly.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yih Chong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many shops. Location is good. The room is large enough for four, with nice toilet
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Chin Thiam

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Chor Yean

Liked: Cleanliness, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Foo Siew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023
Verified review

6/10 Okay

Lim

Liked: Staff & service
centralize
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

Mee Choo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service

Hotel Staff Went Through My Belongings

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Azhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seven of ten.

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020
Verified review

8/10 Good

Muhd Fariq Irrfan Selva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay Kluang

Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

DG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Nam Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very central location. Spacious room

Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, stayed for 3 days to visit friends.
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Tian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice room but not soundproof. Breakfast is bad.

Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

gchong82

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
Stayed 2 nights in Feb 2019