Melissa at check-in was wonderful, kind ,very informative, pleasant + just a welcoming person. We could not have asked for a better check-in experience. The resort was clean ,attractive all our needs were met. The beds were sooooo comfortable, the pillows were luxurious. The outdoor pool was huge, loved that it went to 9 feet. Diana who gave us the towels was helpful + very friendly. We truly enjoyed our stay ,just wished it had been longer.