2/10 Terrible
Chelsea
Traveled with partner, Traveled with pets
Dec 27, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were excited to stay at this beautiful, historic property on the edge of Kingussie. The town is charming and the views of the Cairngorms are lovely. Unfortunately, the listing is misleading and contains inaccurate information, including the claim that the property is dog-friendly.
The most serious issue happened on arrival. At 7:00 p.m., our room was not ready because it had not been cleaned after the previous guest. There was trash and used linens throughout the room, the bed was unmade, and there was unflushed waste in the toilet. When we contacted off-site staff, they initially did not believe us and demanded photographic proof.
We were moved for the night to a much lower-quality ground-floor room overlooking the gravel parking lot. The next day, we were told to vacate that room so it could be cleaned before our original room was even ready, leaving us waiting until around 12:30 p.m. to finally move in. We were later handed the temporary room key again and told to return it ourselves, underscoring the lack of on-site management.
Despite notifying the property in advance that we were bringing our dog, management imposed undisclosed restrictions and demanded £60 in pet and cleaning fees. These rules are not stated anywhere in the Orbitz listing.
Between the dirty room, misleading information, poor communication, and unprofessional management, this property is not worth the risk or the price. We left a day early and escalated the issue through our booking site.
Chelsea
Stayed 3 nights in Dec 2025
