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Step Town Hotel

3.0 star property

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Photo gallery for Step Town Hotel

Exterior
Suite | Minibar, in-room safe, free cribs/infant beds, rollaway beds
Meeting facility
Exterior detail
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
Kiyovu-Muhima, KN 1Av, Kigali
  • Place, Union Trade Center
    ‪10 min walk‬
  • Place, Kandt House Museum of Natural History
    ‪2 min drive‬
  • Place, Ntarama Church
    ‪2 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Room, Bathtub

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Double Room, Bathtub

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Standard Twin Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Deluxe Twin Room

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room, Bathtub

Triple Room, Bathtub | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Triple Room, Bathtub

  • 452 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Single Room

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Single Room

  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

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About the neighborhood

Kigali

Within a short walk of Union Trade Center, Step Town Hotel is within 2 miles (3 km) of Kandt House Museum of Natural History. This 22-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Union Trade Center - 10 min walk - 0.6 miles
  • Kandt House Museum of Natural History - 2 min drive - 1.0 mile
  • Ntarama Church - 2 min drive - 1.2 miles
  • Niyo Arts Center - 4 min drive - 1.2 miles
  • Kigali Convention Centre - 6 min drive - 2.8 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪The House of Mandi - ‬17 min walk
  • ‪Bourbon Coffee - ‬14 min walk
  • ‪Hotel des Milles Collines - ‬18 min walk
  • ‪UMUT Cafe&Restaurant - ‬18 min walk
  • ‪Chennai Delight - ‬3 min drive

About this property

Step Town Hotel

Step Town Hotel features free WiFi in public areas, meeting rooms, and a business center. There's free parking and an airport shuttle for a fee. Front-desk staff can assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-in, express check-out, and a terrace.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms have hair dryers and slippers. Minibars, safes, and phones are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Kigali Haven Apartment
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  • Free WiFi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar
  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 10 AM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7 AM - 2 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for free
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 20.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 20.00 per night
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
  • Check-in: 10 AM—-2 AM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • There are no elevators.

Property is also known as

Step Town Hotel Kigali
Step Town Kigali
Step Town
Step Town Hotel Hotel
Step Town Hotel Kigali
Step Town Hotel Hotel Kigali

Frequently asked questions

Is a free cancellation option available at Step Town Hotel?

Step Town Hotel provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see near Step Town Hotel?

This hotel is located in Kigali within a short 14-minute walk of Union Trade Center. You'll also find Kigali Heights and Nyamirambo Stadium within a short drive.

Will I be able to park at Step Town Hotel?

Yes, self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Step Town Hotel feature a casino on the premises?

No, Step Town Hotel doesn't have a casino.

Will I find an indoor pool at Step Town Hotel?

No, there is no indoor pool at this hotel.

Is Step Town Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a restaurant.

Are there hot tubs at Step Town Hotel?

No, this hotel doesn't have a spa tub.

Does Step Town Hotel have a restaurant with a breakfast menu?

Yes, Step Town Hotel serves free continental breakfast each morning from its restaurant.

Will Step Town Hotel allow pets to stay free of charge?

Yes, pets stay free at Step Town Hotel and the property also provides food and water bowls for pets.

Are there connecting rooms at Step Town Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Step Town Hotel?

The closest major airport to Step Town Hotel is Kigali (KGL-Kigali Intl.), which is 6.7 mi away (27 minutes by car).

Can I book a room with a balcony at Step Town Hotel?

No, you won't find guestrooms with balconies at Step Town Hotel.

Step Town Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 3 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent staff attitude. Staff and manager did tgeir utmost to help us during our stay in Kigali
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Stayed 11 nights in Mar 2019
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chris....Australia

Efficent friendly service. Great breakfast served on patio overlooking hills and views over lower city. Easy uphill 20 min walk to city centre... Basic clean rooms with bathroom...try for upper room with vuews.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
goed was de aandacht en de zorg van het personeel.
Stayed 3 nights in Jan 2019
Verified

6/10 Okay

Frank

Overbooked so sent to a new hotel

Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Stayed 3 nights in Nov 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019