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Marasa Umubano Hotel

3.5 star property
Family-friendly hotel with free breakfast and airport shuttle service

Choose dates to view prices

Photo gallery for Marasa Umubano Hotel

Outdoor pool
Breakfast, lunch and dinner served
Banquet hall
Front of property
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast included

Explore the area

Map
Boulevard de l'Umuganda, Kigali, BP 874
  • University of Kigali
    ‪12 min walk‬
  • Kigali Heights
    ‪13 min walk‬
  • Kigali Convention Centre
    ‪18 min walk‬
  • Kigali (KGL-Kigali Intl.)
    ‪9 min drive‬

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Room options

View all photos for Executive Suite

LED TV

Executive Suite

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Egyptian cotton sheets, pillowtop beds, minibar, in-room safe

Standard Single Room

  • 172 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room

Egyptian cotton sheets, pillowtop beds, minibar, in-room safe

Standard Double Room

  • 172 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite (Single)

Egyptian cotton sheets, pillowtop beds, minibar, in-room safe

Junior Suite (Single)

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite

Egyptian cotton sheets, pillowtop beds, minibar, in-room safe

Junior Suite

  • 344 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed OR 1 King Bed

View all photos for Executive Suite (Single)

LED TV

Executive Suite (Single)

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Twin Room

Twin Room | Egyptian cotton sheets, pillowtop beds, minibar, in-room safe

Twin Room

  • 172 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Kigali

Marasa Umubano Hotel places you within a 10-minute stroll of Inema Art Center and Ivuka Arts Kigali. This 100-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • University of Kigali - 12 min walk - 0.7 miles
  • Kigali Heights - 13 min walk - 0.7 miles
  • Kigali Business Centre - 13 min walk - 0.7 miles
  • Kigali Convention Centre - 18 min walk - 1.0 mile
  • BK Arena - 5 min drive - 2.1 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 15 min drive

Restaurants

  • ‪Java House - ‬17 min walk
  • ‪Casa Keza - ‬15 min walk
  • ‪Inzora Rooftop Cafe - ‬13 min walk
  • ‪Meze Fresh - ‬16 min walk
  • ‪360° Degrees Pizza - ‬14 min walk

About this property

Marasa Umubano Hotel

Family-friendly hotel with free breakfast and airport shuttle service
Marasa Umubano Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
Guests can expect free WiFi and LED TVs with digital channels. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer free toiletries and bathrobes. Other amenities include balconies, minibars, and safes.
4 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 4 outdoor tennis courts
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1979
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 16
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 16 years old.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Umubano
Umubano
Umubano Hotel
Umubano Hotel Kigali
Umubano Kigali
Marasa Umubano Hotel Kigali
Marasa Umubano Kigali
Marasa Umubano
Marasa Umubano Hotel Hotel
Marasa Umubano Hotel Kigali
Marasa Umubano Hotel Hotel Kigali

Frequently asked questions

Is free cancellation available at Marasa Umubano Hotel?

Marasa Umubano Hotel provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to see within easy reach of Marasa Umubano Hotel?

This hotel in Kigali is within a 10-minute walk of Inema Art Center and Ivuka Arts Kigali. You'll also find Kigali Heights and Kigali Business Centre less than a mile away.

Is there parking available at Marasa Umubano Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Marasa Umubano Hotel feature a casino on the premises?

No, Marasa Umubano Hotel doesn't have a casino.

Will I find an indoor pool at Marasa Umubano Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Marasa Umubano Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Marasa Umubano Hotel?

No, but guests can enjoy a steam room at this hotel.

Does Marasa Umubano Hotel have a restaurant with a breakfast menu?

Yes, Marasa Umubano Hotel serves free continental breakfast from its restaurant.

Will Marasa Umubano Hotel allow pets to stay free of charge?

No, pets aren't allowed at Marasa Umubano Hotel.

Does Marasa Umubano Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Marasa Umubano Hotel?

The closest major airport to Marasa Umubano Hotel is Kigali (KGL-Kigali Intl.), which is 5.2 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Marasa Umubano Hotel?

Yes, every guestroom at Marasa Umubano Hotel comes with a balcony.

Marasa Umubano Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 45 reviews
Rating 8 - Good. 20 out of 45 reviews
Rating 6 - Okay. 7 out of 45 reviews
Rating 4 - Poor. 8 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
This hotel was not open when we got there. I had no alerts from Orbits and had to have local Rwandans help us figure out how to transfer hotels. Horrible communication for this as we traveled very far to stay here and booked well in advance.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was extremely helpful and the onsite bakery was a lifesaver.
Stayed 1 night in Mar 2019

10/10 Excellent

James, Usa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and helpful advice. Room service is alittle expensive in comparison to others but still good.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The property is under renovation, but it is ok. The lawn tennis court need to be fixed
Stayed 2 nights in Apr 2019

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place for holiday

I had a nice time in Marasa Umubano hotel. The hotel has a serene environment and easily accessible. Although the hotel is an old one, thr rooms are comfortable and the breakfast meal was hot and fresh. The staffs were humble and willing to provide support. The airport shuttle was available to drop off at the airport
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Nice old hotel

Nice hotel, looking a bit worn but beautiful grounds and great location. Good WiFi and suitable for a business trip.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler
Very well located to major organisations in Kigali.
Stayed 1 night in Feb 2019

4/10 Poor

Keith, Johannesburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Great restaurant and great staff there but front office were a let down.
Stayed 3 nights in Sep 2018

6/10 Okay

BOH

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was out dated. Pillows Bad. Bed uncomfortable.
Stayed 5 nights in Sep 2018

8/10 Good

Edmond O

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fully booked!

When I arrived at the reception desk, I was advised that the hotel was fully booked. Expedia did not inform me before hand. While standing around in the entrance foyer of the hotel, waiting to be relocated to some other accommodation, I noticed that the ceiling area of the foyer was dusty/dirty looking and could definitely do with a refreshing clean up. Further, the walls and the colours of paint on the wall made the place rather uninviting, again a good refurb/refresh is needed.

2/10 Terrible

A J, London

Disliked: Staff & service, property conditions & facilities

Disappointing

very disappointing. The gardens are very nice but thats about it. The hotel is in very poor condition and needs pulling down quite urgently, facilities are limited although in its favour the gym isnt bad. The worst feature is that the hotel staff are poorly trained and those at reception and in the business centre are actually quite rude. I only stayed here because I couldnt get in anywhere else and I would never do so again.

8/10 Good

Warren

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Soonuk

Liked: Cleanliness, property conditions & facilities, room comfort

comfortable stay for business trip

free airport transfer services was good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Kingston upon Thames

Liked: Cleanliness, staff & service, room comfort

Overnight in Kigali

We very much enjoyed our overnight stay, and appreciated having our room ready when we arrived about 10am. We had stayed before, and made the most of the pool area, the restaurant and the bakery. Good value for money!

4/10 Poor

Tahabsem, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Misleading Facility Description!

The description of hotel facility is 100% misleading! Unless you are used to two star hotels don't even consider this hotel.

2/10 Terrible

Walid Tahabsem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MBarton, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad for Africa

But it is expensive, I paid $250/day, which is very expensive if in the USA and they don't include free breakfast and dinner with that. In Jamaica I can get all inclusive at that price. The food was good and it has a gym. No mosquitos, no filth. It has a safe. I would stay there again, unless i can find it cheaper.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a face-lift!

I've stayed at the Umubano numerous times...used to be my favorite hotel in Kigali. But, it is serious run down. Staff are also helpful, but not very polite. There is a gym, but most of the equipment is old. The breakfast was mostly left-overs from the night before (stay away from the hotel breakfast offerings!). The rooms on the front are extremely noisy (road noise). I think there are better options in Kigali....

6/10 Okay

djigi, Cape Town

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff are super; rooms need a bit of a facelift

The staff were very warm and welcoming. The grounds (pool, tennis courts) are lovely. The rooms are fine, but not what you would expect for the price.

8/10 Good

orenaz, israel

Hotel exterior is great, room less

I really enjoyed the tennis, pool, gym and overall the garden of the hotel is beautiful. The room was a bit old and should renovated and also not super clean as to expect from a high class hotel. No aircon though it was not hot.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible,service at check in counter during check out. Clerk with an attitude, she needs trainingminmhowmto treat costumes.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Service issues

Front desk staff did not understand English Had to request assistance from 4 different staff to obtain assistance Service for food at bar took 45 minutes and 3 requests for food to be delivered

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gardens

My wife and I really enjoyed our 2 nights. My wife especially as she had spent the last three months living in Rwanda without running water and the comforts above basic. The deep bath was particularly appreciated. The gardens are a lovely feature of the hotel and a good variety of birdlife can be seen within the hotel grounds. The buffet breakfast had plenty of selection. We particularly enjoyed the fresh fruit. We also enjoyed the in hotel bakery with strawberry tarts which we were not expecting ( in Scotland strawberry tarts are a real favourite ) so that was a little sentimental and tasty surprise. Hotel in peaceful setting and a quiet time of year I guess so it wasn't busy which suited us. Lovely balcony view which was one of the reasons I chose it from pictures online and it was just what I had hoped from the photos. The free airport shuttle was another important feature that encouraged me to choose the Umubano but when I arrived at Kigali airport to meet my wife we ended up taking a taxi as we did not know how to meet the shuttle and not surprisingly when we asked a taxi driver he didn't know about it so we just took a taxi. With hindsight I should have contacted the hotel and requested it to meet me but we were keen just to get to the hotel . However on a return visit to the hotel the use of the free shuttle service back to the airport was easy to organise and a good service which made me wish I had organised it for our arrival..