6/10 Okay
Dobbie
Traveled with partner
Oct 24, 2025
Liked: Staff & service
Dobbie
Stayed 4 nights in Oct 2025
M Apartments & Hotel
Property class: 3.5
Choose dates to view prices
Photo gallery for M Apartments & Hotel
Reviews
6.06.0 out of 10
Popular amenities
- Pool
- Breakfast included
- Spa
- Free WiFi
- Restaurant
- Air conditioning
Explore the area
KN1 1st avenue, Kigali, Kigali City
- Union Trade CenterPlace, Union Trade Center17 min walk
- Kigali HeightsPlace, Kigali Heights4 min drive
- Kigali Convention CentrePlace, Kigali Convention Centre4 min drive
- Kigali (KGL-Kigali Intl.)Airport, Kigali (KGL-Kigali Intl.)12 min drive
Room options
View all photos for Deluxe Twin Room
Deluxe Twin Room
- Hill view
- 1 bedroom
- Sleeps 2
- 2 Queen Beds
View all photos for Junior Suite
Junior Suite
- Hill view
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Deluxe Single Room
Deluxe Single Room
- Hill view
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Superior Double Room
Superior Double Room
- Hill view
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the neighborhood
Kigali
Located within a mile (2 km) of Union Trade Center, M Apartments & Hotel is within 2 miles (3 km) of Gikondo Market. This 116-room, 3.5-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free in-room WiFi.
What's nearby
- Mambas Club - 17 min walk - 0.9 miles
- Union Trade Center - 17 min walk - 0.9 miles
- Kigali Heights - 4 min drive - 1.7 miles
- Kigali Business Centre - 4 min drive - 1.7 miles
- Kigali Convention Centre - 4 min drive - 1.9 miles
Getting around
- Kigali (KGL-Kigali Intl.) - 24 min drive
Restaurants
- Question Coffee - 9 min walk
- Boho - 5 min drive
- Soy Asian Table - 5 min drive
- Kivu Noir Café - 5 min drive
- Executive Lounge - 4 min drive
About this property
M Apartments & Hotel
Guests staying at M Apartments & Hotel enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and laundry facilities.
Guests can expect free WiFi and 43-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, minibars, and electric kettles are also standard.
2 outdoor swimming pools are on site along with a children's pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Wheelchair-accessible parking and van parking available
- Onsite parking options include a garage and a carport
Food and drink
- Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
- A bar/lounge
- A coffee shop/cafe
- A restaurant
Restaurants on site
- M Hotel Coffee Club
- The Bar
Things to do
- 2 outdoor pools
- Children's pool
Family friendly
- 2 outdoor pools
- Children's pool
- Laundry facilities
Conveniences
- 24-hour front desk
- Gift shop/newsstand
- Laundry facilities
- Luggage storage
Guest services
- Concierge services
- Dry cleaning/laundry service
- Porter/bellhop
- Tour and ticket assistance
Business services
- 24-hour business center
- 8 meeting rooms
- Conference center (2,000 square feet of space)
Spa
- Massage
- Spa services
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Handrails in hallways
- Handrails in stairways
- In-room roll-in shower
- Phone accessibility kit
- Portable hoist available
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible gym
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
More
- Banquet hall
- Communal living room
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 43-inch flat-screen TV with cable channels
Food and drink
- Electric kettle
- Free bottled water
- Minibar
- Tea bags/instant coffee
More
- Air conditioning
Policies
Check-in
Check-in start time: 12:30 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Check-out
Check-out before 2:00 PM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- This property doesn't allow pets or service animals
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Late check-out fee: 50 percent of room rate (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Check-in: 12:30 PM—-12:30 AM
- Check-out: 2:00 PM
The front desk is open 24 hours a day.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards and cash.
- Onsite safety features include a fire extinguisher.
- Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
- Pool access available from 8:30 AM to 10:00 PM.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- No cribs or infant beds are available.
Property is also known as
M Apartments & Hotel Hotel
M Apartments & Hotel Kigali
M Apartments & Hotel Hotel Kigali
Frequently asked questions
What is there to do within easy reach of M Apartments & Hotel?
This hotel is located in Kigali within a short 19-minute walk of Union Trade Center. You'll also find Kigali Heights and Nyamirambo Stadium within a short drive.
How much does it cost to stay at M Apartments & Hotel?
As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at M Apartments & Hotel on May 2, 2026 start from $168, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is parking available on site at M Apartments & Hotel?
Yes, there is wheelchair-accessible van parking available.
Is there a spa at M Apartments & Hotel?
Spa services at the hotel include massages.
Does M Apartments & Hotel have a casino?
No, M Apartments & Hotel doesn't have a casino.
Is there an indoor pool at M Apartments & Hotel?
No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:30 AM and 10:00 PM.
What will couples enjoy most about a stay at M Apartments & Hotel?
There are plenty of amenities for couples at this hotel, including a restaurant, 2 outdoor pools, and a bar/lounge.
Are there hot tubs at M Apartments & Hotel?
No, this hotel doesn't have a spa tub.
Does M Apartments & Hotel have a restaurant with a breakfast menu?
Yes, M Apartments & Hotel serves free buffet breakfast at The Bar each morning.
Does M Apartments & Hotel allow pets to stay for free?
No, pets and service animals aren't allowed at M Apartments & Hotel.
Are there connecting rooms at M Apartments & Hotel?
No, this hotel doesn't feature connecting guestrooms.
How far is the airport from M Apartments & Hotel?
The closest major airport to M Apartments & Hotel is Kigali (KGL-Kigali Intl.), which is 6.6 mi away (24 minutes by car).
Are there rooms with balconies that I can book at M Apartments & Hotel?
Yes, every guestroom at M Apartments & Hotel comes with a furnished balcony and some offer city and hill views.
M Apartments & Hotel Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 3 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
8.0/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Verified traveler
Jun 24, 2022
SCARY EXPERIENCE
We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .
Verified traveler
Stayed 4 nights in Jun 2022
10/10 Excellent
ZerONE
Jun 3, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ZerONE
Stayed 7 nights in May 2022