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Kigali Serena Hotel

5.0 star property
Luxury hotel with free parking connected to the convention center in Kigali

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Breakfast buffet
Lounge
Reception
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Boulevard De La Revolution, Kigali, 250
  • Place, Nyamirambo Stadium
    ‪4 min drive‬
  • Place, Kigali Heights
    ‪7 min drive‬
  • Place, Kigali Convention Centre
    ‪7 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • Sleeps 2

Prime Rooms

  • Sleeps 2

View all photos for Junior Queen Suite

1 bedroom, minibar, in-room safe, desk

Junior Queen Suite

  • Sleeps 2

View all photos for Executive Suite

Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Executive Suite

  • Sleeps 2

View all photos for Standard King Room

1 bedroom, minibar, in-room safe, desk

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, minibar, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, desk

Superior Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living area | 42-inch TV with satellite channels

Executive Suite

  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

1 bedroom, minibar, in-room safe, desk

Standard Queen Room

  • Sleeps 2

View all photos for Executive Suite

1 bedroom, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2

Standard Room

  • Sleeps 2

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About the neighborhood

Kigali

Kigali Serena Hotel places you within a mile (2 km) of Union Trade Center and Ntarama Church. This 5-star hotel has 148 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Kigali, it's connected to the convention center and also close to Kandt House Museum of Natural History and Club Rafiki.

What's nearby

  • Nyamirambo Stadium - 4 min drive - 2.1 miles
  • Kigali Genocide Memorial Centre - 5 min drive - 2.8 miles
  • Kigali Heights - 7 min drive - 2.6 miles
  • University of Kigali - 7 min drive - 2.6 miles
  • Kigali Convention Centre - 7 min drive - 3.3 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Choose Kigali Fine Dining - ‬4 min drive
  • ‪Macoco (Madja’s Coffee Corner) - ‬14 min walk
  • ‪Abou Tamu-Tamu - ‬15 min walk
  • ‪Preet Fast Food - ‬15 min walk
  • ‪Hotel des Milles Collines - ‬15 min walk

About this property

Kigali Serena Hotel

Luxury hotel with free parking connected to the convention center in Kigali
Kigali Serena Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for RWF 35 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 42-inch TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other standard amenities include minibars, electric kettles, and safes. Housekeeping is not available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

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Radisson Blu Hotel & Convention Centre, Kigali

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.8 out of 10, Excellent, 179 reviews
$138 nightly
The price is $166
Oct 17 - Oct 18
Total with taxes and fees
Radisson Blu Hotel & Convention Centre, Kigali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for RWF 150.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number A505/06

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Is free cancellation available at Kigali Serena Hotel?

Kigali Serena Hotel offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Kigali Serena Hotel?

As of Oct 11, 2025, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on Oct 12, 2025 start from $186.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Kigali Serena Hotel?

This hotel is located in Kigali, a short 16-minute walk from Union Trade Center and also 17 minutes on foot from Ntarama Church. You'll also find Nyamirambo Stadium and Kigali Heights within a short drive.

Is parking available on site at Kigali Serena Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Kigali Serena Hotel?

Spa services at the hotel include hot stone massages, deep-tissue massages, aromatherapy, and reflexology.

Does Kigali Serena Hotel feature a casino?

No, Kigali Serena Hotel doesn't have a casino.

Will I find an indoor pool at Kigali Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Kigali Serena Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Kigali Serena Hotel have a hot tub?

No, but this hotel does have a steam room.

Does Kigali Serena Hotel feature a restaurant that includes a breakfast menu?

Yes, Kigali Serena Hotel serves breakfast for a surcharge at The Milima Restaurant.

Will Kigali Serena Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Kigali Serena Hotel.

Are there connecting rooms at Kigali Serena Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Kigali Serena Hotel?

The closest major airport to Kigali Serena Hotel is Kigali (KGL-Kigali Intl.), which is 7.4 mi away (27 minutes by car).

Are there rooms with balconies at Kigali Serena Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Does Kigali Serena Hotel offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Kigali Serena Hotel.

Reviews

Kigali Serena Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 100 out of 144 reviews
Rating 8 - Good. 27 out of 144 reviews
Rating 6 - Okay. 8 out of 144 reviews
Rating 4 - Poor. 9 out of 144 reviews
Rating 2 - Terrible. 0 out of 144 reviews

Reviews

10/10 Excellent

Robert

Friendly and helpful staff. Good food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great all the way around
Stayed 9 nights in May 2025

10/10 Excellent

Deborah, New York

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Stayed 6 nights in Apr 2025

4/10 Poor

Yakup

Business traveler
Disliked: Staff & service, property conditions & facilities

Very Bad Front Office Staff

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025

10/10 Excellent

Emmanuel

Stayed 2 nights in Jan 2025

10/10 Excellent

gail, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Stayed 1 night in Jan 2025

10/10 Excellent

SOMORIN AHMED

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, amenities
Very professional staff
Stayed 5 nights in Nov 2024

8/10 Good

Boubacar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2024

4/10 Poor

Michel, Kalamazoo

Traveled with partner
Disliked: Amenities, property conditions & facilities
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL, Hong Kong

Stayed 1 night in Jun 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
5 star quality service
Stayed 3 nights in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great feeling
Stayed 3 nights in Feb 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

ELLENOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool.
Stayed 2 nights in Aug 2023

4/10 Poor

Sarah, Toronto

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort

A bit out-of-date

The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Stayed 5 nights in Apr 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Emerson, Jackson

Traveled with family
Liked: Cleanliness, staff & service, amenities
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Excellent

Reuben

Stayed 1 night in Nov 2022

10/10 Excellent

Julia

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

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