Great location with a spectacular view of the city; the staff was very courteous and friendly!
The staff was amazing and the food was good (although it is the only place I ate the last few days and now not feeling well with stomach). The pool was very nice and my wife had a great massage. Very nice location. They initially placed us in a room with a view of the parking lot and a roof, and upgraded us by our request to a room with some view of the city and the thatched roof over the bar. We also got a kettle and frig. It was supposed to be $25/day extra, but they didn't charge it so that was very nice. The gym aerobic equipment didn't work, but there was a nice gym they let you use about 5 minutes away. The shower had poor pressure and sometime ran out of hot water in 3 minutes. A few things to attend to, but all in all a great experience.
Union Trade Center is a short stroll from Hôtel Des Mille Collines, and other popular attractions like Kigali Genocide Memorial Centre are within a few miles (5 km). This 112-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
Free buffet breakfast is offered each morning. Enjoy dining at Panorama Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 112 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and 25-inch plasma TVs with digital channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer free toiletries and slippers. Free bottled water, safes, and phones are other standard amenities.
At Hôtel Des Mille Collines, guests enjoy an outdoor pool, a fitness center, and an outdoor tennis court. There's free parking, and an airport shuttle (available 24 hours) for EUR 30 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Great location with a spectacular view of the city; the staff was very courteous and friendly!
The staff was amazing and the food was good (although it is the only place I ate the last few days and now not feeling well with stomach). The pool was very nice and my wife had a great massage. Very nice location. They initially placed us in a room with a view of the parking lot and a roof, and upgraded us by our request to a room with some view of the city and the thatched roof over the bar. We also got a kettle and frig. It was supposed to be $25/day extra, but they didn't charge it so that was very nice. The gym aerobic equipment didn't work, but there was a nice gym they let you use about 5 minutes away. The shower had poor pressure and sometime ran out of hot water in 3 minutes. A few things to attend to, but all in all a great experience.
Dears Robert, Thank you very much for choosing to stay with us and sharing your review. We are delighted to know that you had a great experience with us; that you appreciated the staff, the food, the pool, the location, the room upgrade at no extra cost, the amenities of your room and the massage your wife had. We are sorry about the stomachache and hope that you feel better soon. It's quite surprising as we have not had any complaint of stomachaches from any other guests. In fact, out hotel is known for not having this kind of problems. Regarding the gym, our gym is quite small with few equipment but we partner with WAKA Fitness, only 5 minutes away that features the latest equipment to help our guests stick to their fitness regimen. Please accept our apologies for the water pressure. Had we known about in good time, a solution would have been found to make your stay more comfortable. Nonetheless, the issue has been addressed to our Engineering Department to be looked into. We appreciate your feedback and hope to have another opportunity to serve you again. Best Regards,
Dear Guest, Thank you very much for staying with us and deciding to share your review. We are delighted to hear that you appreciated the location of the hotel, the spectacular view of the city, the courteous and friendly staff. We value your feedback and look forward to welcoming you again. Best Regards,