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Heaven Restaurant & Boutique Hotel

4.0 star property
VIP Access

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Exterior
Residence Superior King Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Sports facility
Gym

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
No. 7, Street KN 29, Kiyovu, Kigali
  • Place, Union Trade Center
    ‪7 min walk‬
  • Place, Ntarama Church
    ‪14 min walk‬
  • Place, Mambas Club
    ‪4 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬
VIP Access
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Room options

View all photos for Villa Budget Queen Room

Villa Budget Queen Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Villa Budget Queen Room

8.4 out of 10
Very good
(13 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Villa Budget King Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Villa Budget King Room

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Residence Superior Queen Room

Residence Superior Queen Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Residence Superior Queen Room

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Residence Superior King Room

Residence Superior King Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Residence Superior King Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kigali

Union Trade Center is a short stroll from Heaven Restaurant & Boutique Hotel, and other popular attractions like Kigali Convention Centre are within a few miles (5 km). This 4-star hotel has 28 rooms and welcomes guests with free breakfast, a full-service spa, and an outdoor pool.

What's nearby

  • Union Trade Center - 7 min walk - 0.4 miles
  • Ntarama Church - 14 min walk - 0.8 miles
  • Kandt House Museum of Natural History - 17 min walk - 0.9 miles
  • Mambas Club - 4 min drive - 1.7 miles
  • Kigali Convention Centre - 6 min drive - 2.6 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 24 min drive

Restaurants

  • ‪Hotel des Milles Collines - ‬7 min walk
  • ‪Kigali Pan-African Kitchen - ‬13 min walk
  • ‪The House of Mandi - ‬12 min walk
  • ‪Preet Fast Food - ‬13 min walk
  • ‪UMUT Cafe&Restaurant - ‬12 min walk

About this property

Heaven Restaurant & Boutique Hotel

At Heaven Restaurant & Boutique Hotel, guests enjoy a full-service spa, an outdoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 35.00 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and 32-inch LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, safes, and phones.
Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free extended parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Heaven Restaurant

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Shopping
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (495 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heaven Restaurant Boutique Hotel Kigali
Heaven Restaurant Boutique Hotel
Heaven Restaurant Boutique Kigali
Heaven Restaurant Boutique
Heaven Restaurant & Boutique
Heaven Restaurant Boutique Hotel
Heaven Restaurant & Boutique Hotel Hotel
Heaven Restaurant & Boutique Hotel Kigali
Heaven Restaurant & Boutique Hotel Hotel Kigali

Frequently asked questions

Is free cancellation available at Heaven Restaurant & Boutique Hotel?

Heaven Restaurant & Boutique Hotel offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Heaven Restaurant & Boutique Hotel?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Heaven Restaurant & Boutique Hotel on Mar 22, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Heaven Restaurant & Boutique Hotel?

This hotel is located in Kigali within a short 9-minute walk of Union Trade Center. You'll also find Kigali Heights and Kigali Golf Club within a short drive.

Is there parking available at Heaven Restaurant & Boutique Hotel?

Yes, extended and self parking are offered for free at the hotel.

Is there a spa at Heaven Restaurant & Boutique Hotel?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, aromatherapy, and couples treatments.

Does Heaven Restaurant & Boutique Hotel have a casino at the property?

No, Heaven Restaurant & Boutique Hotel doesn't have a casino.

Is there an indoor pool at Heaven Restaurant & Boutique Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 6:00 PM.

What do couples enjoy most about Heaven Restaurant & Boutique Hotel?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, an outdoor pool, and couples/private dining.

Are there hot tubs at Heaven Restaurant & Boutique Hotel?

No, this hotel doesn't have a spa tub.

Does Heaven Restaurant & Boutique Hotel have a restaurant with a breakfast menu?

Yes, Heaven Restaurant & Boutique Hotel serves free cooked-to-order breakfasts at Heaven Restaurant each morning.

Does Heaven Restaurant & Boutique Hotel allow pets to stay for free?

No, pets aren't allowed at Heaven Restaurant & Boutique Hotel though service animals are welcome.

Are there connecting rooms at Heaven Restaurant & Boutique Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Heaven Restaurant & Boutique Hotel?

The closest major airport to Heaven Restaurant & Boutique Hotel is Kigali (KGL-Kigali Intl.), which is 6.7 mi away (24 minutes by car).

Are there rooms with balconies at Heaven Restaurant & Boutique Hotel?

No, there aren't any guestrooms with balconies at Heaven Restaurant & Boutique Hotel.

Does Heaven Restaurant & Boutique Hotel have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Heaven Restaurant & Boutique Hotel.

Heaven Restaurant & Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 228 out of 330 reviews
Rating 8 - Good. 69 out of 330 reviews
Rating 6 - Okay. 23 out of 330 reviews
Rating 4 - Poor. 6 out of 330 reviews
Rating 2 - Terrible. 4 out of 330 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Luz Marilis, Roslindale

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.
Stayed 1 night in Nov 2025

10/10 Excellent

Luz, Roslindale

Liked: Cleanliness, amenities, property conditions & facilities
Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included.
Stayed 1 night in Nov 2025

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Room has everything you need. It is kept very clean. Nice pool. Restaurants close by, nice food good staff service but expensive. Small improvements. New hairdryer needed, cut out every minute of use, noisy fridge in room. The previous person turned it off so it was full of water. The bed was quite hard, but ok. We upgraded from a budget room, not much better.
Stayed 2 nights in Nov 2025

10/10 Excellent

Luz Marilis, Roslindale

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean, beautiful, delicious breakfast included.
Stayed 1 night in Nov 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

A bit dated, bathroom leaks, needs to be upgraded

This place came highly recommended and it seemed promising as a charming boutique hotel with great hospitality. However a lot left to be desired. First our room had leaks in the toilet and the shower drain was backed up causing our whole bathroom to flood into our room. Calling for service was difficult they came multiple times and repair guy walked into the bath with his rubber shoes and made our shower muddy. Then it took a while before other staff came to clean and mop the floor. Breakfast spread looked fantastic and so many food options but everything tasted bland and was a huge letdown. Staff were friendly but overall it felt impersonable, unprofessional, and lacking.
Stayed 1 night in Aug 2025

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast, clean facilities, and easy check in.
Stayed 1 night in Sep 2025

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service
friendly staff, very clean, gym pool and all the facilities are exceptional
Stayed 3 nights in Sep 2025

10/10 Excellent

Alexander

Stayed 1 night in Sep 2025

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is 2 properties for this hotel. The Boutique & standard hotel. We stayed in the standard. It is very safe with security 24 hours. The staff are very helpful and can arrange anything. The rooms a clean, heaps of storage, goid ensuite and comfy netted bed with A/C. Decor is dated. Free WiFi and great breakfast. They have a excellent pool and offer gym, yoga and free massage. They can arrange tours and transport. There are bars and restaurants within 15 minutes walking of hotel. We found it safe as the area seemed business like. We walked to a great restaurant called The Bistro. This Kiyovu district has a mall with shops and is a 15 minute walk from the hotel.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Not bad but needs some improvement

Room was not that spacious, and we encountered a couple of issues with our bathroom: shower drain was clogged and water overflowing into the rest of the bathroom and our room! That same evening we noticed the water closet or bidet leaking water again in the bathroom. Water pressure was very bad and hot water only worked a couple of minutes before switching to cold then back again to hot. It was disruptive and honestly annoying. Food at breakfast looked good but tasted bland. Everything lacked salt or was unseasoned, a total missed opportunity and a wonder because we heard good things about the restaurant. It was good enough to sleep in, but consider other options when staying in Kigali.
Stayed 1 night in Aug 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! So close to city center but you would never know it as it is built in the landscape and looks like a private tropical retreat The staff could not do enough for you and very notable that they cared about every experience The food was spectacular. We had breakfast lunch and dinner there. Our group did the wine pairing 6 course dinner. Do not miss this but skip lunch and go hungry. The meal and wine selection was to perfection. The bartender complimented each portion of the meal with a beautiful description of each wine with its origin! Just amazing! I highly recommend the seamstress to make you or a loved one something special. I had them make my son a shirt and I just showed her a picture of him!! It was a perfect fit. So special! We also had our laundry done and I would highly recommend that if you have a lengthier stay A few things that could improve - outside our boutique room 108 early morning was the employees starting their day just gathering and talking but woke us up. They were doing nothing wrong and unaware of their conversation waking us It was also the spot if some power washing cars and whatever other items and that started at 6 am. The evening receptionist caused confusion ever transaction. She actually forgot to check us out and called us and asked us to turn around and come back. If you know the traffic to airport in Kigali you will know that is not a request to be making. She needs more guidance as she is in training Great stay!
Our little enclosed patio in the boutique room
Morning Breakfast
Pool at the retreat.
Perfection at the pool
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerald F.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gerald F.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the charm of this hotel! Everything was easy from check in to check out. Immaculate facilities! Great spa- great massages. The food was delicious. Especially breakfast! I would absolutely stay here again! Lots history too with the family. Check out A Thousand Hills to Heaven.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Medical mission team

The staff was more than accommodating, the grounds were beautiful, the food was fantastic.
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Stayed 1 night in Jul 2025

10/10 Excellent

Kermit

Liked: Cleanliness, amenities, property conditions & facilities
Great location in a safe, clean, leafy green, quiet neighborhood within walking distance to the Central Business District of Kigali. The staff are very friendly and helpful, and the huge buffet breakfast in the lush garden setting is wonderful. I ate dinner at the restaurant at least 4 times while in Kigali, and each night it was very nice, with wonderful menu choices, attentive staff and a relaxing dining atmosphere. My room in the 4-star hotel was nice for one person, but would probably be very tight for 2 people. I liked the balcony, high ceilings, and colorful African decor. There was a mosquito in my room, which was a bit strange, but there is mosquito netting over the bed, which was nice. My only input is that it would be nice if the property had a free shuttle service to and from the airport. The price they charge for this is outrageous given the distance involved -- even by American standards -- and I chose to find another way. But many of their competitor hotels offer if, and I doesn't seem like it would be that difficult to step up and match the competition. FWIW, I nearly chose another hotel because of this detail.
Stayed 4 nights in Jun 2025

10/10 Excellent

Peter

Stayed 1 night in Jun 2025

10/10 Excellent

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from my room.
View from my room.
My room straight ahead!
Stayed 2 nights in Jun 2025

8/10 Good

Deborah, New York

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Really great for holidays but not suitable for business travelers.
Stayed 10 nights in Apr 2025

2/10 Terrible

mahendra

Traveled with family
Disliked: Property conditions & facilities, room comfort
I think we had a member of staff at the reception who was not at all helpful. The booking for messages was nonexistent even 1week in advance.We one person eventually managed to get a booking interrupted several times and also noticed that the staff doing the messages were sitting ideal and chatting despite us being told they are all fully booked with no break.
Stayed 1 night in May 2025

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