Ramada Encore Kiev4.0 out of 5.0
Recent guest reviews
Just ran a 3 day workshop here for a client and overall v positive. Pros: rooms for workshops light and airy, excellent a/v, staff man a work station on the floor so you can always get help if needed. Rooms have split walls to increase/decrease the room sizes/ food and coffee at breaks excellent/ buffet lunch excellent and you can get in and back to work easily in 45 minutes. Bedrooms spacious and well appointed/ free WiFi throughout. Staff friendly and v attentive! Hub cafe on ground floor good Main posh restaurant has good quality food. A bit too nouvelle cuisine for my liking ie small portions big prices! Cons: minor but... we were a group of 28 but on our first Day they were running a huge conference in the ballroom (100’s of delegates) breakfast was a debacle with people queuing out the door. Credit to the staff they were v apologetic and sorted the problem well. Bed Matteress and pillows a bit soft and poor quality vs rest of room standard! I had a room looking out of the front of the hotel. There seem to be guard dogs in the parking area outside as they barked incessantly through the night and could be heard even with double glazing and from the 16th floor. Top tip:Ask for a quiet room. As it’s a new hotel there are loads of trainee staff who do not know the hotel so every time you asked them they just ran off to someone who knew. Sure this will sort itself soon as they are trained up and it’s a good sign of investing in young talent.
So, it would definitely earn a 5+ stars, only if they would think more about bathroom. A bit dark - too less light, and also no small shelf in bathroom to put shampoo etc. Otherwise, it's really great with service, breakfast quality and room cleanliness. And yes - it's inside a big shopping mall and supermarket, so, you can buy all then necessities there without even walking out on a street.
Cons: No air conditioning. No air circulation in the room and bathroom stinks due to humidity. Small rooms. No fridge. Safe did not work. Pros: Good breakfast. Great choice and good sitting area. Big size conference rooms. Supermarket right inside. Good reception personal that speaks English.
This is a newer hotel in a newer building attached to a newer shopping center. Clean comfortable rooms. The staff was friendly. The adjacent restaurant served good food and the breakfast in the hotel dining room was very nice. The young receptionist had told us that breakfast was included with out room, but apparently, it wasn't. At least the manager who was working the breakfast room allowed us to eat first before sorting things out later rather than act like we were going to skip out on the bill. The hotel is located quite a distance from most of the areas a tourist will want to see. The hotel runs a shuttle to and from the airport and some of the tourist areas, but the schedule is limited. There is no subway stop within reasonable distance and there is nothing of interest I found in the immediate neighborhood. The hotel staff is young and friendly, but inexperienced. One staff member was unfamiliar with the airport shuttle system and provided incorrect information over the telephone as to the pickup location resulting in me waiting at the wrong location at the airport and missing the shuttle to the hotel. Luckily, Uber is fairly inexpensive in Ukraine, because you will likely need some form of transportation other than the hotel shuttle. The business center (two computers located in an alcove) had no lights at night so the keyboard was hard to see. The limited food places in the shopping center close early, so the only option for later dining is in the adjacent restaurant. The food was good the two times we ate their. But, as in the hotel, the staff was inexperienced. Try the chicken Kiev. Why not? It was good and, you are in Kiev. I assume some of the problems were related to this being a fairly new hotel and they will be corrected as the staff gains experience.
Nice beds and pillows. The overall space is nice. There is a supermarket attached along with the shopping mall and movie theater. I mention this because if you have the apartment there is everything you need to eat, drink, and live right there. The DK restaurant has great people but the kitchen seems unorganized and not attentive to details. 🍤 were served without being cleaned properly. The complimentary breakfast is good with plenty of options for just about everyone. Staff at the Hotel is nice looking and friendly. They pretty much just keep smiling.
hotel maid has forgotten to bring new soap and water into the room, didn't clean the floor in the bathroom. In the morning there was the only receptionist (and trainee) -which created a queue for check-out
We stayed three days in Ramada, Clean & Neat .. nice location, reasonable price comparing to other hotels in same standard, child friendly, Supermarket is Near by, supportive staff and house keeping, the only issue was hotel is crowded with one business meeting
It was a wonderful and comfortable stay, the city bus is a great idea , the breakfast is more than excellent, the hotel manager is a respectable and helpful person , thank you all.
Ramada Encore is a lovely hotel to stay in. Very friendly and polite staff. Excellent hygiene standards. Located about 35 minutes from the airport , the hotel provides complementary shuttle service. The adjoining shopping mall makes it all the more fun. A nice bar and a restaurant complement it ....nice ambience. We were upgraded to a 2 bedroom apartment. The apartment had all the facilities well taken care of. The English buffet breakfast was good but could be improved adding some variation . The toilets/ bath/ bedding/ towels were extremely clean. The Operation Manager Mr Suresh was very friendly and helpful. Ms Julia ( front desk) was very kind and polite too. Strongly recommend it for a family visit.
First , All staff is very nice , friendly and very good at service. The hotel room is clean, beautiful and amazing (full of facility). The breakfast was fresh and tasty. They have transportation to the city center as well,that's very nice and convenient for all customer.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 387 reviews