Good location.
Don't be fool with the pictures. The lobby, pool and restaurants areas are 3 stars, but my room can not be rated......one word::TERRIBLE, if all the rooms are like mine, they need MAJOR MAJOR rennovations. According to one assistant manager : because Orbitz pays only 900 Bahts a night , they get this room and I believe Kosa intentionally give these kind of rooms to Orbitz customers and when they ask to be moved to another, the receptionist asks you to pay 300 Bahts more per night to be moved to another room. It is very tricky and bad business practices if you are, specially, in the hospitality business. I was also told to book it directly with Kosa hotel website to by pass Orbitz in order to get better room.. Very frankly, I told her that when your hotel management team does this kind of tricky business practices like this, you would do the same behavior to get 300 Bahts regardless of where I book my room. I told them I never come back to this hotel again and report my experience to Orbitz and the receptionist did not show any sign that Kosa hotel cares at all. Be aware. I hope this hotel takes necessary actions to do major renovations because this hotel is very close to every things and has a potential to be 4 stars rather than NO star for rooms and 3 stars for its ameneties. To be fair, It should be noted that My room evaluation is based on low rise part of hotel, I do not know the conditions of rooms in the high rise part.
I shouldn’t have to write a report about my vacation. After all I’m on vacation!
Safty box in room wasn't working, front desk knew of the problem anddidn't tell me until after I checked in when I called them to complain. They said they coundln't fix the safe until the maintaince company opened on Monday. Furniture and rooms old. Front desk people rude. Mostly Thai people stay here.
Kosa Hotel & Shopping Mall places you within a leisurely stroll of Prasat Puai Noi and Medical Education Center Khon Kaen Hospital. This 4-star hotel has 197 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Khon Kaen and also close to Khon Kaen University and Central Plaza Khon Kaen.
Enjoy a leisurely bite to eat at Kosa Coffee Shop, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, minibars, and phones are other standard amenities.
Kosa Hotel & Shopping Mall features an outdoor pool, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for THB 100 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Good location.
Don't be fool with the pictures. The lobby, pool and restaurants areas are 3 stars, but my room can not be rated......one word::TERRIBLE, if all the rooms are like mine, they need MAJOR MAJOR rennovations. According to one assistant manager : because Orbitz pays only 900 Bahts a night , they get this room and I believe Kosa intentionally give these kind of rooms to Orbitz customers and when they ask to be moved to another, the receptionist asks you to pay 300 Bahts more per night to be moved to another room. It is very tricky and bad business practices if you are, specially, in the hospitality business. I was also told to book it directly with Kosa hotel website to by pass Orbitz in order to get better room.. Very frankly, I told her that when your hotel management team does this kind of tricky business practices like this, you would do the same behavior to get 300 Bahts regardless of where I book my room. I told them I never come back to this hotel again and report my experience to Orbitz and the receptionist did not show any sign that Kosa hotel cares at all. Be aware. I hope this hotel takes necessary actions to do major renovations because this hotel is very close to every things and has a potential to be 4 stars rather than NO star for rooms and 3 stars for its ameneties. To be fair, It should be noted that My room evaluation is based on low rise part of hotel, I do not know the conditions of rooms in the high rise part.
I shouldn’t have to write a report about my vacation. After all I’m on vacation!
Safty box in room wasn't working, front desk knew of the problem anddidn't tell me until after I checked in when I called them to complain. They said they coundln't fix the safe until the maintaince company opened on Monday. Furniture and rooms old. Front desk people rude. Mostly Thai people stay here.
