The property itself was in a nice location. The property managers I will not rent from ever again. We discovered the sheets to the master bedroom and pullout couch were FILTHY- and obviously previously slept in. We counted at least 20 long hairs, short hairs on the pillows, PUBIC hairs on both beds. The mattress cover of the pullout with pubic hairs and black spots that looked like bug droppings. Hair in the fridge/butter substance on shelf. Pullout futon full of food and crumbs after opened. The heater cover was falling off. For a condo for six people for two days, the management company offered one tube of shampoo which was 1 oz of shampoo (their response was that 1oz of shampoo for six people for two days is "standard"). We called around 1015pm as we discovered the FILTHY sheets and beds- we were told we had to drive to their main office (about 5 min from the condo) in 10 degree weather and get new sheets ourselves from one of their lockers. Eventually able to find maintenance to drop off new sheets, so my husband and I found ourselves pulling off used sheets with SO.MANY.HAIRS at 1045pm, and making our own beds in the condo (and I just cannot unsee the stains on the master bed mattress). We asked for a refund of one night, they refused over three emails (never called us as we asked) and gave us a refund for the cleaning fee and inspection fee only. So many other options in Keystone, stay AWAY from Summit County Mtn Retreats. Many past issues with them previously
By Kathryn on Jan 16, 2024