Only issue was smoke and smell from Forrest fire . Hotel should let you know that the guest rooms have air purifier in the room
Martha was great at the front desk, she made our stay great and she was very helpful. A
There was dried urine on our toilet seat. The bathtub was clogged. The second night we had items stolen from the room and had to file a report.
Nice location. You can tell the staff was really not interested in our stay as the ski season was over. The hot tubs were warm and it just felt off
I liked the top floor room. I liked the main lobby bar, the breakfast quality, eating area. TV's in the lobby area. Closed to GOAT and Pizza 101.
Great location in relation to ski lifts and shops. Breakfast was great. staff was very friendly. Stayed on 5th floor and thoroughly enjoyed the outdoor hot tub. The only negative would be the mattresses are a little dated.
This is the second time we have stayed at this location. Super convenient for skiing. We were disappointed to learn that the free breakfast is included only if you are a Hyatt rewards member. The change occurred November 1st.
Nice hotel near ski slopes, staff friendly i.e. front desk (Marty , Emily) room service one day good , next day bad ( in 8 days three times room service didn’t clean the bathroom nor left fresh towels ...) had to call reception when we came back from a day in the snow.... breakfast was a desaster very bad organized the staff couldn‘t keep up with the amount of guests...hot food was mostly cold or maybe lukewarm... ( chipotle pork with potatoes, churros, potatoes, etc.) kitchen staff looked really sloppy and didn‘t even care to refill..... In my opinion small changes would make a better and faster service because the idea of the changing breakfast is great and the quality could be very good as well with what the kitchen is using in regards to the ingredients ... just the execution is not good... best part was the chacuterie plate and the burger which we ordered one night! Really yummy!
My husband and I had a great experience staying here. There was a gentleman on the front desk from Dallas who was so helpful and sent us a bottle of wine because it was our anniversary. I wish I had gotten his name, but he went above and beyond for us. Thank you!
Great location. Easy biking / walking distance from village and lifts. Great breakfast. Will definitely go again.
We’ve stayed at this hotel two previous times when it was The Inn at Keystone. Loved the location for getting to lifts easily and the breakfast. Only thing was that it was dated. The updates are great and we really enjoyed our stay. Staff is excellent and still offer great breakfast. Quiet, great location and reasonable price.
They advertise free parking but had insufficient spaces. No quick checkout. ski lockers too small
We stayed one night and had a great time. The hotel is a 5 minute walk to the mountain and the free breakfast was great for our family.
We beat the traffic and stayed Friday-Saturday! Enjoyed night skiing then rooftop hot tub! Free breakfast then off skiing again. The staff were all super friendly and helpful!
Good location l. Helpful front desk. Limited parking. Very poor house cleaning job, we were there a week Crowded and limited breakfast options. Really high “resort” fees. Not sure what that’s was even for. Overall ok experience Will consider other options in future
Keystone Ski Resort is a short stroll from Hyatt Place Keystone, and other popular attractions like Keystone Conference Center are within a mile (2 km). This 3-star hotel welcomes guests with 103 rooms and conveniences like free in-room WiFi, free self parking, and a rooftop terrace.
Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
All 103 rooms feature refrigerators, coffee makers, and laptop-compatible safes. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available. Housekeeping is available on request.
Renovated in 2017, Hyatt Place Keystone offers a rooftop terrace, free WiFi in public areas, and a 24-hour business center. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this ski hotel include coffee/tea in a common area, a microwave in a common area, and a computer station.
Only issue was smoke and smell from Forrest fire . Hotel should let you know that the guest rooms have air purifier in the room
Martha was great at the front desk, she made our stay great and she was very helpful. A
Thanks for staying with us. We appreciate your feedback.
There was dried urine on our toilet seat. The bathtub was clogged. The second night we had items stolen from the room and had to file a report.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your room experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. We have discussed with our housekeeping team on how to improve and are re-training our staff to our cleanliness standards.
Thanks for staying with us.
Nice location. You can tell the staff was really not interested in our stay as the ski season was over. The hot tubs were warm and it just felt off
I liked the top floor room. I liked the main lobby bar, the breakfast quality, eating area. TV's in the lobby area. Closed to GOAT and Pizza 101.
Great location in relation to ski lifts and shops. Breakfast was great. staff was very friendly. Stayed on 5th floor and thoroughly enjoyed the outdoor hot tub. The only negative would be the mattresses are a little dated.
This is the second time we have stayed at this location. Super convenient for skiing. We were disappointed to learn that the free breakfast is included only if you are a Hyatt rewards member. The change occurred November 1st.
Thanks for staying with us. We appreciate your feedback!