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The Lakeland Kendal Hotel, Sure Hotel Collection by BW

3.0 star property
Hotel in Kendal with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Desk, iron/ironing board, bed sheets
Interior detail
Front of property - evening/night
Bar (on property)
Combined shower/tub, hair dryer, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Station Road, Kendal, England, LA9 6BT
  • Place, Kendal Museum
    ‪2 min walk‬
  • Place, Kendal Castle
    ‪9 min walk‬
  • Place, Brewery Arts Centre
    ‪11 min walk‬

Room options

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Kendal

The Lakeland Kendal Hotel, Sure Hotel Collection by BW places you next to Kendal Museum and within a 5-minute walk of The Quaker Tapestry Museum & Exhibition. The 43 rooms at this 3-star hotel include coffee makers, TVs, and desk chairs.

What's nearby

  • Kendal Museum - 2 min walk - 0.1 miles
  • Kendal Castle - 9 min walk - 0.5 miles
  • Brewery Arts Centre - 11 min walk - 0.6 miles
  • Abbot Hall Art Gallery - 13 min walk - 0.7 miles
  • Lyth Valley - 3 min drive - 1.6 miles

Getting around

  • Kendal Station - 1 min walk
  • Manchester Airport (MAN) - 92 min drive

Restaurants

  • ‪Duke of Cumberland - ‬3 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Fold Coffee - ‬1 min walk
  • ‪Handsome Snuff Bar - ‬7 min walk
  • ‪Bombay Bistro - ‬4 min walk

About this property

The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Hotel in Kendal with a 24-hour front desk and a restaurant
The Lakeland Kendal Hotel, Sure Hotel Collection by BW features free WiFi in public areas and a reception hall. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a TV in a common area.
For entertainment, guests can expect to find TVs. Other amenities include coffee makers, free long-distance calls, and free local calls.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.2 miles (GBP 2 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Offsite parking fee: GBP 2 per day (0.2 mi away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

County Hotel Kendal
County Hotel
County Kendal
County Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Kendal

Frequently asked questions

What can I see around The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

This hotel in Kendal is within a 10-minute walk of Kendal Museum and The Quaker Tapestry Museum & Exhibition. You'll also find Brewery Arts Centre and Kendal Castle less than a mile away.

Is there parking available at The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

No, this hotel doesn't offer parking.

Does The Lakeland Kendal Hotel, Sure Hotel Collection by BW include a casino on the premises?

No, The Lakeland Kendal Hotel, Sure Hotel Collection by BW doesn't have a casino.

Will I find an indoor pool at The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

Couples will appreciate amenities like a bar, a restaurant, and a 24-hour front desk at this hotel.

Does The Lakeland Kendal Hotel, Sure Hotel Collection by BW have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Lakeland Kendal Hotel, Sure Hotel Collection by BW feature a restaurant that includes a breakfast menu?

Yes, The Lakeland Kendal Hotel, Sure Hotel Collection by BW serves an English breakfast each morning for a surcharge from its restaurant.

Will The Lakeland Kendal Hotel, Sure Hotel Collection by BW allow pets to stay for free?

No, pets aren't allowed at The Lakeland Kendal Hotel, Sure Hotel Collection by BW though service animals are welcome.

Does The Lakeland Kendal Hotel, Sure Hotel Collection by BW have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

No, there aren't any guestrooms with balconies at The Lakeland Kendal Hotel, Sure Hotel Collection by BW.

The Lakeland Kendal Hotel, Sure Hotel Collection by BW Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 88 out of 218 reviews
Rating 8 - Good. 77 out of 218 reviews
Rating 6 - Okay. 31 out of 218 reviews
Rating 4 - Poor. 12 out of 218 reviews
Rating 2 - Terrible. 10 out of 218 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Philip

Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Srelhen

Stayed 6 nights in Jul 2025

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Scottish decor’ for some reason. Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre.
Their over the top prose on the breakfast menu made me chuckle.
Stayed 2 nights in Aug 2025

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, friendly and professional. The bedroom was well clean and tidy, great shower. Breakfast was outstanding, I was full all day.
Stayed 2 nights in Aug 2025

2/10 Terrible

p

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor at best

Stayed 1 night in Aug 2025

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bed's are comfortable.
Stayed 1 night in Aug 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, great staff. Just enjoyed our stay.
Stayed 1 night in Aug 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was fine and breakfast was terrific, handy quick check in
Stayed 1 night in Jul 2025

6/10 Okay

Julia

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is situated on a busy corner. Although you can park the car there to L unload & load luggage, the car park (cricket ground) was a good 5minute walk away, not ‘just across the road’ as explained. Room was clean but cramped we could have done with a larger floor space. Had we realised twin bedded rooms were smaller than double (the double opposite us was BIG), we would have gone double. Shower - we just couldn’t use at all as the water was boiling hot with no regulo. Staff admitted that water temp, ‘it is a nightmare’ and we were offered a chance to move but we were almost ready to leave. Friendly staff, nice bar and the food looked good. We are not complaining - it’s all part of the adventure for us but may be a little too below standards for some.
Stayed 3 nights in Jul 2025

8/10 Good

Shirshendu

Stayed 2 nights in Jul 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean old property
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good breakfasts, decent-sized, comfortable room.
Stayed 4 nights in Jul 2025

8/10 Good

Mattias

Stayed 3 nights in Jul 2025

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.
Stayed 3 nights in Jul 2025

8/10 Good

Matt

Traveled with group
Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.
Stayed 1 night in Jul 2025

4/10 Poor

Darryl

Disliked: Staff & service, property conditions & facilities, room comfort

Broken shower, grim rooms, stubborn staff

Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jul 2025

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