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Best Western Santakos Hotel

4.0 out of 5.0

Recent guest reviews

Good views from top rooms. Very cozy and and good place. Free wifi. There is a restaurant on the ground floor. What i didn't like is that a parking place wasn't big enough to get all cars of all visitors.

The Best Western is slightly tricky to find if you are coming by car. There are also road works outside (October 2017). However, this is a great hotel right in the centre of town and just a short walk to the historic old town centre. If you want to explore Kaunas on foot then the Best Western is a first class choice. It offers such good value for money. The rooms were very large and impressive. The bathroom was also very spacious. Free car parking was a bonus too. Breakfast was excellent and really good choice of food. All the staff were very friendly. We stayed 2 nights and were very very happy. If you are visiting Kaunas then there's only one place to stay. Big thank you to all the staff.

We had booked a suite, with a view and when we got to our room, we were horrified to be facing a brick wall and looking onto a street that was completely dug up and wouldn't have been out of place in a movie. While the later is not the hotel's fault, the room's only view was of a wall! The two doors to the WC and bathroom opened directly into the bedroom and the opaque porthole windows made us feel that we should confess every time we entered! The beds (twins put together) were not very comfortable and the overall feeling of the room was depressing. And don't even get me started on the cheap and broken venetian blinds in the room...get rid of them, please! Fortunately, we were moved the next day to a room on the 6th floor, which had lovely views overs the old town rooftops. But be warned, this room is not for the less the fit. You can take the lift to the 4th floor and from there it is two flights of narrow stairs to the top. Breakfast was nothing special. Out of 10, I would give it a 5 and that would be for the coffee. The best things about this hotel were the location and the friendly staff. I have never liked the Best Western chain and this did not change my opinion. There are much better places to stay so I would suggest giving this a miss.

We were appalled by the small entrance of the hotel though perfectly accessible from the Main Street. However, when we again astounded by how cute the decoration was; traditional but unique. The room was sizeable, though, and the bathroom more than “spacious” and fully equipped with a massive bath and surprisingly a bidet. Sleeping in the bathroom was even possible as it was massive enough to accommodate 3 people quite comfortably. The breakfast was highly extensive and the sausages glorious! There were two seating areas; the one in the glasshouse decorated with exotic plants here and there is, thus, highly recommended. The hotel is situated not far from the high street so after checking in you can just easily explore all shops and restaurants. The staff at the reception and the team were all professional, attentive to our needs and kind. WiFi was free and adequate. Overall, we have had such an excellent experience from staying at this hotel.

Nice hotel very close to old city center of Kaunas. Good bed and big room. Breakfast is good and there is free parking spaces for your car. Friendly staff that can help you out exploring Kaunas if you want to.

Good hotel to stay in Kaunas. My room was spacious and comfortable. Street outside the hotel entrance was under construction and blocked, so it was a bit difficult to guess which way to go to find the restaurants etc. Breakfast was nice and good selection. In my room the TV did not have any English speaking channels, no BBC for news. Staff friendly.

This hotel is across from St. Gertrude’s church, and the front door opens right into the sidewalk. It looks very plain from the outside, but we were very pleased once we entered. Our room was huge and very comfortable. Parking is free, in a courtyard accessible from the back of the hotel. The breakfast in the basement restaurant was very good - good variety and quality. Dinners there were also good. The location is handy to both the old town and the newer pedestrian street. Very enjoyable stay. We did have to lug our luggage up some stairs to get to the elevator, but this issue is pretty common in European hotels.

Although not the cheapest hotel in Kaunas, the Best Western combines good value with a perfect location between the Old Town and Liberty Boulevard. Many of the places you'll want to visit are within walking distance. The rooms are spacious and well equipped with tea and coffee making equipment, clean and functioning bathrooms with amenities, a fridge, a mini-bar and so on. Everything you might need. The buffet breakfast includes cooked options and is good value. The rooms are all different and unusual shapes, so if you don't like the one you're offered, ask if another is available. When we arrived, we noticed some of the lights in our rooms were not working, but I'm please to report they were fixed as soon as we reported the problem. The staff were friendly and English-speaking and they helped us with all our requests.

The staff at this hotel are very friendly and helpful. This is my second visit to this hotel and I am sure I will be staying next time I am in town. The rooms are well decorated, clean and the beds are extremely comfortable. All rooms have air conditioning and are quiet, resulting in a comfortable and undisturbed sleep. The breakfast at this hotel is also very good.

They say you can't judge a book by its cover and arriving in the street outside the hotel I thought that this hotel was going to be a bit of a dive. I could not have been more wrong and I would say it was my favourite hotel out of the six I stayed at in the Baltic republics. Straight away I was impressed by the initiative shown by staff when helping to unload the baggage of our 16 tour members from our bus. The same young man also thoughtfully helped some of the older members of the group to carry bags without canvassing for a tip. The reception is a characterful if not small area with friendly staff. I was given room 508 easily accessed by elevator. I was very pleased with my room which again was full of character and extremely well kitted out. It had everything including the only tea and coffee making facilities I had seen in a Baltics hotel. There is good Wi-Fi and TV with English language channels. The TV is also on a turntable so is easily viewed anywhere in the room. Good air-con and even alarm clocks are provided. The room was very quiet, no road noise as its on a bit of a side street. No noise either from adjacent rooms. If I were to be picky I would mention the mechanism to the elevator just outside my room clicks when its between floors. I would also point out that as this room is on the top floor it is in the eaves. This is nice to pop open the Velux window and looks across the roves, but is a bit of a drawback for the shower as the ceiling slopes. This is acceptable if you are short like me but probably an issue if you are freakily tall i.e. over 6 feet high. Good breakfast, A highly recommended stay. I'll be considering other Best Westerns as a result.

Room options

Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Standard Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 355 reviews