Best Western Santakos Hotel4.0 out of 5.0
Recent guest reviews
Although not the cheapest hotel in Kaunas, the Best Western combines good value with a perfect location between the Old Town and Liberty Boulevard. Many of the places you'll want to visit are within walking distance. The rooms are spacious and well equipped with tea and coffee making equipment, clean and functioning bathrooms with amenities, a fridge, a mini-bar and so on. Everything you might need. The buffet breakfast includes cooked options and is good value. The rooms are all different and unusual shapes, so if you don't like the one you're offered, ask if another is available. When we arrived, we noticed some of the lights in our rooms were not working, but I'm please to report they were fixed as soon as we reported the problem. The staff were friendly and English-speaking and they helped us with all our requests.
The staff at this hotel are very friendly and helpful. This is my second visit to this hotel and I am sure I will be staying next time I am in town. The rooms are well decorated, clean and the beds are extremely comfortable. All rooms have air conditioning and are quiet, resulting in a comfortable and undisturbed sleep. The breakfast at this hotel is also very good.
They say you can't judge a book by its cover and arriving in the street outside the hotel I thought that this hotel was going to be a bit of a dive. I could not have been more wrong and I would say it was my favourite hotel out of the six I stayed at in the Baltic republics. Straight away I was impressed by the initiative shown by staff when helping to unload the baggage of our 16 tour members from our bus. The same young man also thoughtfully helped some of the older members of the group to carry bags without canvassing for a tip. The reception is a characterful if not small area with friendly staff. I was given room 508 easily accessed by elevator. I was very pleased with my room which again was full of character and extremely well kitted out. It had everything including the only tea and coffee making facilities I had seen in a Baltics hotel. There is good Wi-Fi and TV with English language channels. The TV is also on a turntable so is easily viewed anywhere in the room. Good air-con and even alarm clocks are provided. The room was very quiet, no road noise as its on a bit of a side street. No noise either from adjacent rooms. If I were to be picky I would mention the mechanism to the elevator just outside my room clicks when its between floors. I would also point out that as this room is on the top floor it is in the eaves. This is nice to pop open the Velux window and looks across the roves, but is a bit of a drawback for the shower as the ceiling slopes. This is acceptable if you are short like me but probably an issue if you are freakily tall i.e. over 6 feet high. Good breakfast, A highly recommended stay. I'll be considering other Best Westerns as a result.
The sign on this hotel actually reads "Best Western Hotel Viesbutis Santaka". My room had air-conditioning - which we really needed in August. The hotel is at a great location between the old and new towns. The central location allows you to be a pedestrian for the length of your stay. Rooms are larger than typical Baltic rooms. The toilet has its own room. The furnishings have a lot of wood molding and overall it makes the room appear a bit dark. My third-floor room had a balcony and two chairs. There was a kettle in the room. There is a mini bar and a safe. The heated towel rack helped dry some laundry I did in the room. The breakfast area was very cramped. There was a decent selection of items but nothing elaborate. There is a tiny pool that really should a hot tub due to its size. However the water is not hot. There is a sauna. My room had two sets of terrible looking blinds. They really looked awful – I can't believe the hotel would not replace them. I could not get the curtains to completely block out the light. The worst thing about my stay however, was the hard bed. The bed is the most firm that I have slept on in recent memory. It did not make for a comfortable night sleep. However the air-conditioner felt great and the air conditioning fan did drown out some of the nearby city noises.
My wife and I stayed here after a friends wedding, we admittedly paid a bit extra to have the larger room and it was definitely worth it. It was bright with large windows, up to date and very comfortable. It was in a quiet location just off the main walkway with lots of restaurants and cafes. Would of happily stayed there for longer if we had more time. I've seen a couple of reviews saying the staff were not great but we found them to be great help!!
Great location. Our room had two book benches so that you can hang your coat and backpacks at the door. Even though there was a road outside the window, it didn't disturb my sleep. Buffet breakfast had the usual European selection.
We were a group of 6 and had what probably was two double rooms with an extra bed in. Room was big so it was no problem. Very nice rooms, comfortable beds and in general good condition. Enough storage for three people too. Big bathroom with fairly modern fittings. The staff was very friendly and helpful, organized taxi for us, allowed a little later check out and let us store luggage. Breakfast was very good, alot to choose from and quickly refilled. The hotel is very cozy, and location is excellent. I don't know if we were very lucky with the price, but this is probably the best value I ever got. I highly recommend this hotel.
Nice Hotel,clean room and bathroom staff very friendly and helpful good breakfast,very close to old town,with lots of places to eat,and some nice walks along the river,also only 50 mins to the capital city on train,first class return £5
This hotel is tucked away on a side street. At first glance, we were pleased as it was in an old building with lots of character. The staff, however, was unhelpful. The bed was incredibly uncomfortable, with a mattress so thin it really was no mattress at all. .
Very dark rooms with old and old fashioned and not very comfortable furnitures. Breakfast ok. Walking distance to city center. Not so many parking spaces in the backyard of the hotel, but at least free parking. Friendly and helpful staff
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 347 reviews