See all properties

Hotel Marroad Karuizawa

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Marroad Karuizawa

A spacious lobby with a large vase of yellow lilies and baby's breath on a reflective surface. There are multiple seating areas with chairs and tables.
Restaurant
A hotel room with two beds, a nightstand with lamps, a chair, and a table.
Front of property
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
  • Place, Karuizawa New Art Museum
    ‪7 min walk‬
  • Place, Karuizawa Prince Shopping Plaza
    ‪9 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪14 min walk‬

Room options

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a nightstand with lamps, a chair, and a table.

Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Japanese-Western Style Room, Non Smoking

A hotel room with two beds, a bedside table with a lamp, a clock, and a framed picture on the wall.

Japanese-Western Style Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 409 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Twin Room - Non-Smoking With window

A hotel room with two beds, a chair, a small table, and a window with curtains.

Twin Room - Non-Smoking With window

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Japanese-style Room Non-smoking

Minibar (free items), in-room safe, desk, blackout drapes

Japanese-style Room Non-smoking

  • Sleeps 5
  • 5 Double Futons
  • Free WiFi

View all photos for Twin Room Non-smoking

Minibar (free items), in-room safe, desk, blackout drapes

Twin Room Non-smoking

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Karuizawa

Located in Kyukaruizawa within a short walk of Karuizawa Prince Shopping Plaza, Hotel Marroad Karuizawa is within a mile (2 km) of other popular sights such as Karuizawa Prince Hotel Ski Resort. This 41-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Karuizawa New Art Museum - 7 min walk - 0.4 miles
  • Karuizawa Prince Shopping Plaza - 9 min walk - 0.5 miles
  • Karuizawa Prince Hotel Ski Resort - 14 min walk - 0.8 miles
  • Old Karuizawa Ginza Street - 15 min walk - 0.8 miles
  • Kumoba Pond - 18 min walk - 1.0 mile

Getting around

  • Karuizawa Station - 12 min walk
  • Shinshu - Matsumoto Airport (MMJ) - 112 min drive

Restaurants

  • ‪カスターニエ (Kastanie) - ‬7 min walk
  • ‪貴華 - ‬11 min walk
  • ‪いろどりDining 彩-S･A･I- - ‬3 min walk
  • ‪アトリエ・ド・フロマージュ 軽井沢ピッツェリア - ‬7 min walk
  • ‪ブロンコ Bronco - ‬5 min walk

About this property

Hotel Marroad Karuizawa

Guests of Hotel Marroad Karuizawa enjoy free WiFi in public areas, meeting rooms, and free newspapers. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff that can help with luggage storage, concierge services, and securing valuables. Other amenities at this ski hotel include a vending machine, a garden, and wedding services.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, sitting areas, and refrigerators are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Hot springs
Karuizawa Prince Hotel West
Karuizawa
  • Free WiFi
  • Restaurant
  • Gym
  • Tennis court
8.6 out of 10, Excellent, 1,001 reviews
$340 nightly
The price is $376
Aug 20 - Aug 21
Karuizawa Prince Hotel West

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping center shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for JPY 10000.0 per night
  • Cribs/infant beds are available for JPY 2000.0 per stay

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
The front desk is available during limited hours. For convenient arrivals, you can take advantage of the free train station pick-up service. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

Is free cancellation available at Hotel Marroad Karuizawa?

Hotel Marroad Karuizawa provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Marroad Karuizawa?

As of Jul 25, 2026, prices found for a 1-night stay for 2 adults at Hotel Marroad Karuizawa on Aug 5, 2026 start from $172, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Marroad Karuizawa?

This hotel is situated in Kyukaruizawa within a short 12-minute walk of Karuizawa Prince Shopping Plaza and also 16 minutes on foot from Karuizawa Prince Hotel Ski Resort. You'll also find Old Karuizawa Ginza Street and Kumoba Pond less than a mile away.

Is there parking available at Hotel Marroad Karuizawa?

Yes, extended and self parking are offered for free at the hotel. RV/bus/truck parking is also available for guests.

Is there a spa available at Hotel Marroad Karuizawa?

Spa services at the hotel include aromatherapy, body treatments, and massages.

Does Hotel Marroad Karuizawa feature a casino?

No, Hotel Marroad Karuizawa doesn't have a casino.

Will I find an indoor pool at Hotel Marroad Karuizawa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Marroad Karuizawa?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does Hotel Marroad Karuizawa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Marroad Karuizawa have a restaurant with a breakfast menu?

Yes, Hotel Marroad Karuizawa serves breakfast for a surcharge at FONTAINE.

Does Hotel Marroad Karuizawa allow pets to stay for free?

No, pets aren't allowed at Hotel Marroad Karuizawa though service animals are welcome.

Does Hotel Marroad Karuizawa have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Are there rooms with balconies at Hotel Marroad Karuizawa?

No, you won't find guestrooms with balconies at Hotel Marroad Karuizawa.

Does Hotel Marroad Karuizawa offer wedding services?

Take advantage of the wedding venue at Hotel Marroad Karuizawa if you plan to say "I do" during your trip.

Hotel Marroad Karuizawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 70 reviews
Rating 8 - Good. 27 out of 70 reviews
Rating 6 - Okay. 8 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

ai

Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023
Verified

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

親切な対応に大満足。

価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かで広く快適

部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021
Verified

6/10 Okay

CHAN

Liked: Cleanliness, staff & service, room comfort

Generally Great

Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

yoko

階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020
Verified

6/10 Okay

YASUHIRO

Liked: Cleanliness

深夜に食べるものがない

軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

旧軽中心にロケーション

軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。 エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

junko

Disliked: Cleanliness, staff & service, room comfort
Wi-Fiの電波が悪くて残念でした
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

FUMIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした静かなホテルです。特にスタッフの自然体の親切が心地よかったです。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マロウドホテル軽井沢の感想

清潔なホテルでしたが年数の古さとベッドの狭さを感じました。
Stayed 1 night in Jul 2019
Verified

8/10 Good

kazuyuki

ホテルの環境は清潔で清閑で狭隘感もなく、心地良くのんびりと2泊3日を過ごせました。レストランで固苦しいデイナーでなく一品料理がいただければと思いました。
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice and large room, I mean really large. Maybe we missed a balcony.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The service and breakfast were great! The room is very comfortable too
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
暖房の温度が調節できると嬉しいです。 それから、部屋の乾燥が気になりました。
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Ling Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and the staffs are helpful even they don’t speak English, they will use google translate to communicate with us.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
間酒店好舊, 雖然我知好凍, 但房入面內置暖氣, 令人好焗好辛苦, 最慘入面連風線又冇, 冷氣又冇, 職員連基本英文都講唔到, 正面有條長樓梯仲要冇lift...再講, 話就話近滑雪場及輕井澤站(其實我覺得都唔太近, 都要行成15分鍾）, 行都唔係問題啦, 間野附近連便利店, 仲要行入酒店果段路連街燈都好少, 好恐怖, 強烈唔建議大家黎.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

WEN HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不論日式或西式早餐都非常豐盛 從餐廳的大片玻璃望出去就是滿園的楓紅 服務人員態度親切 是一趟愉快的旅遊住宿體驗
Stayed 4 nights in Nov 2018
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refreshing & enjoyable

The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
台風の影響で部屋が停電になり、サブ電源に切り替えてもらった。
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
ショッピングモールに近くてよい。
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

エレガントなサービス

・館内は静かで落ち着いた雰囲気、エレガントという言葉がぴったり。 ・アメニティーグッズの歯ブラシの柄は色を変え取り違いを防ぐ工夫や、チェックイン時の　対応、その後客室に入ると電気ポットのお湯がたっぷり沸いていて直ぐに一腹できる　　等、細やかな気配りが　心地よい。軽井沢駅への送迎もある。 ・客室はとても広く、清潔で快適。 ・朝食のオムレツも美味! トーストのパンも焼き立てをサービスしてくれる。お代わりOK。
Verified

10/10 Excellent

Tomoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅チカ

よかった
Stayed 2 nights in Feb 2018

More to Explore