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Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa

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A spacious room with a large dining table, wicker chairs, a blue vase, and a view of the ocean through large sliding doors.
A spacious living area with a dining table, kitchen, and a balcony with a view.
A spacious living area with a kitchen, dining area, and a balcony with a view.
A modern kitchen with a central island, stainless steel appliances, and pendant lighting.
A bedroom with a large bed, a desk, a chair, a wooden chest, and a view of greenery through large windows.

Reviews

9.4 out of 10
Exceptional

Entire home

2 bedrooms3 bathroomsSleeps 61750 sq ft

Popular amenities

  • Ocean view
  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer

Explore the area

View in a map
Kapalua, HI
  • Place, Kapalua Resort
    ‪14 min walk‬
  • Place, Kapalua Beach
    ‪1 min drive‬
  • Place, Napili Bay Beach
    ‪1 min drive‬
  • Airport, Kapalua, HI (JHM-West Maui)
    ‪9 min drive‬

Room options

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A spacious living area with a high ceiling, a dining set, and a sofa facing a large window overlooking the ocean at sunset.

The Resort at Kapalua Bay, Maui

Lahaina
  • Pool
  • Hot tub
  • Spa
  • Kids pool
9.6 out of 10, Exceptional, 215 reviews
$1,224 nightly
The price is $1,453
Oct 5 - Oct 6
Total with taxes and fees
The Resort at Kapalua Bay, Maui

About the neighborhood

Kapalua

This villa places you within a leisurely stroll of Oneloa Beach and Makaluapuna Point. The villa includes a kitchen, a balcony, and a dining area.
View more Villas in KapaluaOpens in a new window

What's nearby

  • Jean Michele Cousteau's Ambassadors of the Environment - 10 min walk - 0.6 miles
  • Kapalua Resort - 14 min walk - 0.8 miles
  • Kapalua Beach - 1 min drive - 0.8 miles
  • Napili Bay Beach - 1 min drive - 0.8 miles
  • Kapalua Coastal Trail - 1 min drive - 0.8 miles

Getting around

  • West Maui Airport (JHM) - 13 min drive

Restaurants

  • ‪Honoapiilani Food Truck Park - ‬10 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Pizza Paradiso - ‬10 min drive
  • ‪The Fish Market Maui - ‬9 min drive
  • ‪The Gazebo Restaurant - ‬4 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa

Maui Welcome you!
We welcome and need you to visit our beautiful island. Fun activities, restaurants and stores in this area are open. We thank you for your support of our beautiful island. Please feel free to send any questions.


Kapalua Ridge 711-13 is a stunningly beautiful remodeled Honolua Bay/Sunrise ocean view with more than 2200 square feet of space. Every detail has been thought out & executed with class & quality. This villa has two spacious bedrooms and three full baths for up to 6 guests. It is situated within the world class, prestigious Kapalua Resort on Maui’s northwest shore.

Ridge 711-13 is an exceptionally private villa located at the top of a quiet cul de sac in a tropical park like setting with unobstructed ocean/Honolua Bay/sunrise views from every room. The villa is a ground floor level floor plan with no stairs & is easy to access from the covered attached carport to the front door. We do not have AC, we have decorator fans in each room and rely on the lovely (we believe in green) natural Maui trade winds for our cooling. This charming retreat features an enormous wrap around lanai (Hawaiian for “patio”) large enough for a teak dining table for 6, comfy seating perfect for enjoying the soft Maui trade winds, sunrise over Honolua Bay & the green West Maui Mountains.

This tropical paradise villa is professionally decorated using colors from the outside – blues of the ocean, gray, turquoise, shades of brown, with splashes of reds, oranges. Furnishings are elegant and reflect the sophistication of today’s experienced travelers while remaining comfortable, homey & warm – a space perfect for family vacations, honeymooners, or guests of all ages. New carpeting and sliding doors in living room.

Kapalua Ridge 711-13 has two spacious bedrooms with a “secret” study tucked into the Master Bedroom suite with brand new California King, two twins beds in the second bedroom which may be made into a King. The Master Bedroom has a large private lanai. The living room has a new queen sofa sleeper. Three fabulous designed baths feature custom walk in showers & a large soaking tub in the Master. The well stocked Chef’s Kitchen is surrounded by granite counter tops, glass tile backsplash, & stainless steel appliances. There is a new washer/dryer within the villa for guests’ convenience. An over sized flat screen TV in the living room entertainment center with one each in the bedrooms rounds out the homey amenities of this delightful villa.

The Ridge at Kapalua sits in the heart of the resort on 21 acres. There are two heated pools with gas grills, dining tables, showers, soda machine & herb garden for our guests use. The Ridge is known for its well maintained & lush tropical landscaped grounds overflowing with ginger, hibiscus, palms, orchids, plumeria, Shower & banana trees.

*The time reserved by you is held special for your family vacation. Because most guests book well in advance cancellation policies are strict to Hawaii. We highly recommend Travel Insurance which is very affordable. It protects both guests and owners.
Check in is 4pm. Check out is 10am.

* Construction projects do occur and are possible nearby. We will inform you of any planned projects taking place in this building. Work must be done between 9am-5pm Monday through Friday with possible quiet work done on Saturdays.
Kapalua Shuttle Service was discontinued in 2025.
The villa features a kitchen, 3 bathrooms, and a balcony. There's space to spread out with 2 bedrooms and a dining area. Guests can expect to find a flat-screen TV with a DVD player. Other standard amenities include a washing machine, a coffee maker, and a phone.

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  • Dryer
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Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Communal pool
  • Hot tub

Internet

  • Available in the villa: WiFi

Parking and transportation

  • Car recommended
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Ice maker
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Chef service
  • Dining table

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 3 bathrooms
  • Bathtub
  • Hair dryer
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels
  • Stereo

Outdoor areas

  • Balcony
  • Garden
  • Gas grill
  • Outdoor furniture

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Desk
  • Office

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Phone

Location highlights

  • Near a health/beauty spa
  • Near an outlet shopping mall
  • Near the sea
  • Next to a golf course

Things to do

  • Golf
  • Kayak
  • Optional golf privileges
  • Tennis
  • Basketball nearby
  • Birdwatching nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Water skiing nearby
  • Whale watching nearby
  • Wildlife walks nearby
  • Windsurfing nearby

Safety features

  • No carbon monoxide detector or gas appliances (host has indicated there are no carbon monoxide detectors or gas appliances on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Deadbolt lock
  • Fire extinguisher
  • First aid kit

General

  • Garden
  • Property located in a resort
  • Unit size: 1,750 square feet

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Rules

Quiet time between 9pm and 9am.

Pets

  • This property doesn't allow pets

Children and extra beds

Children allowed: ages 0-17

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has indicated there are no carbon monoxide detectors or gas appliances on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 21
Property Registration Number 420010320032, GE-211-315-5072-01, TA-211-315-5072-01

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Spacious Sleep 6 Ocean View Ridge Villa Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Luxury Remodel
Spacious Sleep 6 Ocean View Ridge Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Last Minute March Available.ocean View Ridge Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel

Frequently asked questions

What can I see close to this villa?

This villa is located in Kapalua, a short 14-minute walk from Kapalua Resort and also 16 minutes on foot from Napili Bay Beach. You'll also find Kapalua Beach and Oneloa Beach less than a mile away.

Is parking available on site at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?

Yes, there is wheelchair-accessible van parking available.

Is this villa next to a casino?

No, this villa is not connected to a casino.

Is there an indoor pool at this villa?

No, this villa doesn't have an indoor pool; however, there is a hot tub.

What amenities will couples enjoy at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?

Couples will appreciate amenities at this villa, including a chef service and a kitchen in each villa, and some feature ocean view.

Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have a hot tub?

No, this villa doesn't have a spa tub.

Does this villa provide breakfast?

No, this villa doesn't offer breakfast.

Does this villa allow pets to stay for free?

No, pets aren't allowed at this villa.

Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have connecting rooms available?

No, there aren't connecting guestrooms at this villa.

How close is the airport from this villa?

The closest major airport to this villa is West Maui Airport (JHM), which is 4.4 mi away (13 minutes by car). Another top airport is Kahului Airport (OGG), which is around 16 mi away.

Are there rooms with balconies that I can book at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?

Yes, every villa at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa comes with a balcony and some offer ocean and mountain views.

Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 58 reviews
Rating 8 - Good. 5 out of 58 reviews
Rating 6 - Okay. 3 out of 58 reviews
Rating 4 - Poor. 1 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.4/10

Cleanliness

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Despite coming during the massive storm, the place still made this trip extra memorable. The views are impressive. The place was spacious. Great management as well. Mahalo.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful views

Great place
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Better than expected - both the dwelling and the neighborhood & location.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation

Was perfect location and everything was great! The view was incredible!
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Love this condo!

The location and views are lovely and quiet, the unit is very well decorated and comfortably furnished. This is our 4th time staying here and it is always just wonderful.
Stayed 14 nights in May 2021
Verified review

10/10 Excellent

Beautiful property in a terrific location

We were super pleased with our last minute booking. This property has everything your family will need. We enjoyed the location of the home as well. Would definitely book the property again.
Stayed 5 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Always a pleasure

It was another lovely stay. We just wish we could have stayed longer!
Stayed 15 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Can't wait to go back!

This is a beautiful unit. Perfectly located with amazing views. The condo was very clean and well stocked.
Stayed 8 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

A little piece of Paradise

Comfortable, updated condo with amazing views of the Kapaulua golf course AND the ocean! Great location, easy to walk or drive to everything you need for an amazing vacation in Maui.
Stayed 6 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful home in a perfect location

Couldn't have asked for a better property in a perfect location. This is our second time staying at this property, and won't be our last. The property is in wonderful condition, and super convenient layout.
Stayed 7 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Breathtaking!

This property was perfect from the furniture to the views to the location! Couldn’t have been better.
Stayed 5 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

thoughts

Well located. Well furnished and maintained
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Favorite place to stay on Maui!!

This was our second stay at this property and it was just as wonderful as our first!!! We love it. The location and views are fantastic, the condo is beautifully decorated. Convenient to everything in Kapalua. And Kim Marie couldn't be more helpful and kind. We very much hope to return in the future!!
Stayed 10 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lovely stay in Kapalua

We so enjoyed our week at the Ridge at Kapalua. The condo was spacious, beautifully decorated and comfortable. It was wonderful having such a a lovely big unit with three bathrooms. We walked everywhere locally - the Honolua store for morning coffee, and local beaches for sun and snorkeling. Perfect spot to relax and unwind!
Stayed 8 nights in Apr 2022
Verified review

8/10 Good

Liked: Check-in, communication, location
Disliked: Cleanliness
Beautiful view and good responsive management. When we arrived it was not cleaned but they were quick to respond and waived cleaning fee. The unit is spacious with beautiful ocean views but there was no AC and it has a bug problem and should be fumigated. The kitchen and bathrooms have been updated the TV has no live steam option in family room but did have it in the bedrooms which was nice. The local mgmt was very helpful bringing over extra hangers and responsive to our needs. We love the location and would like to return to this area in the future
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Perfect place for our family!

We had such a lovely time at this terrific condo. The property had everything we needed for a memorable vacation. The owner was very hospitable. The views for the deck are incredible. The unit is clean and beautifully decorated. The location within walking distance or a shuttle ride to three of Maui's beaches and the Ritz Carlton was unbeatable. Thank you so much!
Stayed 8 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Breathtaking views and spacious

Love this spacious villa with incredible views and lanais off of every room. The main lanai wraps around the outer sides of the living room and dining room. The luscious tropical views are what you imagine Hawaii to be in your dreams. You could live in the two larger bathrooms! Everything you need is provided; linens, kitchen etc.. The home is located in a quiet private neighborhood along the golf course and within walking distance to a beautiful beach. Both pools are just a couple minutes walk as well. Shuttling around the Kapalua neighborhood is a nice convenience too.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Wonderful Condominium with a Million Dollar View!

This condominium was excellent for a family of 6! Very nicely decorated, two large bedrooms and 3 baths! lots of space so you are not stepping over each other and the view from the huge lanai is absolutely incredible. It has large table that everyone could have dinner at - including additional family members that were over for Thanksgiving Dinner! Furthermore, the beds were comfortable, and there was extra bedding for the pull-out couch in the living room. Our host was excellent - she sent information ahead of time, checked in to see how we were doing and was gracious enough to allow for a late check out (since there was no one coming immediately behind us). Furthermore, the Kapalua resort is absolutely beautiful; there are three beaches within walking distance and the coastline is breath taking. I would absolutely recommend this location and would stay here again.
Stayed 6 nights in Nov 2018
Verified review

6/10 Okay

Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy

Ok

The people renting are using old information and old contacts took us a while to actually get the right information to get into the property. Bed was not very comfortable
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family wedding

Overall our stay was nice. They were only a couple of small draw backs. There is a wedding chapel nearby. The party can be heard well into the night. Weddings are very popular in this area. It clearly states in the listing that the condo does not have air conditioning so this one is on me. It can be very warm and humid. I under estimated this. We visited in March. I cannot imagine staying there in the summer months. The condo has everything that you will need for your stay. The pools on the property were well maintained. Hope that you enjoy hearing the roosters crow. There are several in the area.
Stayed 5 nights in Mar 2023
Verified review

8/10 Good

Liked: Check-in, communication, location

Spacious, pretty, but needs some updates

My first impression of the unit was that it had a great view and was very spacious. Our family enjoyed our own spaces and the location. There were some things that I’ll list below that were great and could be improved upon:Pros: very spacious, 2 huge bathrooms (one smaller), lots of windows, balconies, plenty of sitting areas, washer/dryer (although it broke down), pretty green view with peak of ocean and lots of birds, well designed. Cons: very stingy on towels and supplies, very uncomfortable pillows and bedding, says ‘fully stocked’ kitchen but that is not true at all, no AC, cockroach issue, rugs were dingy and sandy, washer was told to be ‘new’ but it sprung a leak and the inside basket was falling apart. Both beach chairs had busted out zippers, there are two fans in our room, one was broken. It is clear it is a very nice unit or use to be. it just really desperately needs a refresh. I doubt the owners actually use this space because of how desperately it needs a refresh.
Stayed 7 nights in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Bugs, bugs, and more bugs

The Kapula properties are fine, but this particular first story unit is under constant attach from bugs. We had to remove 20-30 worms each day from crawling up the walls and on the carpet. At last once a day a huge cockroach would run across the living room, eventually dying somewhere, presumable from bug spray. Also mounds of centipedes were continuously crawling in to the middle of the floor. It was pretty awful experience. Secondly, even though beaches are close by, its a straight uphill walk back to the unit, and parking lots only have a few spaces and are always full. The view from the unit is okay... the rest of the units in the area have a much nicer ocean view. I would certainly not stay here again.
Stayed 8 nights in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Rocky start, great stay

We stayed at this condo for our final week in Maui, after spending time elsewhere on the island. Overall the unit itself, the location and of course the weather, were all great. The condo itself is as described and pictured in the listing, with comfortable beds, ample space, and nicely appointed rooms. The condo has a beautiful view over the Kapalua Bay Golf Course with The Ritz Carlton as a backdrop, and the ocean off to the left. Though there wasn't a direct sunset view from this unit (we visited in mid-January), the after-glow and moonrise was fantastic. A word of notice though is for those looking to utilize the kitchen, while it is fairly well equipped with kitchen implements and tools, it has no 'basics' (IE salt, pepper, spices, etc.). While there were piles of basket coffee filters, the coffee maker requires a cone filter, which was not provided. While the stay itself was wonderful, the entire trip was overcast by the unfortunate interactions we had with the managers/hosts of the property prior to our arrival. As the COVID-19 pandemic continued to unfold during this time, the Canadian government issued a Travel Advisory, informing all Canadians that non-essential travel should be avoided at all costs. As such, we reached out to the property managers to see about some leniency in their cancellation policy (this travel advisory was put in place after the final deadline for cancellation and a partial refund was offered). After reaching out to the property managers, we were informed in a very unhospitable manner that there would be no considerations for Federally mandated travel advisories, and that we knew the risks when making the booking in summer 2020. While there are many layers to this situation, the manner in which we were spoken to, and the lack of compassion and kindness was completely off-putting. Working in the hospitality industry is a challenging experience at times, however it does not negate the norms of social kindness, courtesy and consideration expected from any establishment, especially paying the rates we were. Our options were to either forfeit our fully paid for condo (nearly $7,000.00 CAD), or take the risk and make the trip. Clearly we decided to take the risk, disregard a Federally mandated travel order and go ahead with our trip as planned. While we are glad we did, the abrupt and unsympathetic communications with the property managers was completely uncalled for and could have been handled in a more profes
Stayed 7 nights in Jan 2022
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication, location, listing accuracy

Spacious Condo in Quiet, Beautiful Location

We enjoyed the spaciousness of the condo, large lanai w/ views of the ocean and 18th hole of the golf course. The condo had everything we needed, comfortable beds, and plenty of room for our family of five. Other Pros: Quiet, more secluded location, lush landscaping, quick walk to Oneloa Bay, walking trails, & the responsiveness of the property manager, Kim Marie, who was fast to respond from booking thru check-in/check-out. We also enjoyed the breeze and ocean sounds through the open louvers at night. Cons: Bugs and lack of flexibility during COVID-19 crisis. BUGS: We were greeted by dozens of little black millipede looking bugs all over the floor of the condo, mainly on the carpets in the bedrooms, most dead but some alive. We checked in around 6pm and Kim Marie told us that they had recently sprayed for pests and assured me that the condo was cleaned that morning. I'm not sure how so many bugs managed to get inside and die in a matter of a few hours, but alas, we vacuumed them up and moved along. We continued to find them crawling on the walls and floors throughout our stay but it didn't bother us much. We live in the South therefore are accustomed to pests. We also found a very large cockroach who made his home in the toilet (and, umm, USED the toilet as well)! Totally gross but a quick flush and toilet scrub took care of that problem. I think pests are to be expected due to the lush tropical landscaping around the property, but if you're not comfortable with bugs, this may not be the place for you. COVID-19: I reached out to Kim Marie 2 weeks prior to our stay to ask if she'd be willing to work with us as we have elder care obligations and could not risk being stranded on HI w/ the spread of the virus & travel restrictions imminent. We were leaning towards postponing our vacation. She stated that we were in the "non-refundable period" so no. Our biggest fear almost became a reality as our flight home was canceled. We were able to book an earlier flight and checked out a day early however did not get refunded for that night. I know I shouldn't be surprised but the circumstances were out of our control. We heard (although did not confirm this) that the owners were trying to leave CA during the outbreak, but could not stay at their place since we were there. It would have worked out for everyone if they had been willing to let us postpone. It is my hope that they are well & have adjusted their policy for others during these uncertain times.
Stayed 8 nights in Mar 2020
Verified review

4/10 Poor

Liked: Location
Disliked: Cleanliness, communication

The view is awesome, the condo not so much.

I've stayed at the Ridge Villas before so I was expecting the same quality/cleanliness as those units. Toilet in the 2nd bedroom was clogged when we arrived, no TVs would turn on, the curtains were falling off the hooks & no AC. I hadn't checked since the units I stayed in before had AC. Tried calling Kim at the numbers in the paperwork many times that night. Got a message that said she was not accepting calls at this time. There was no option to leave a message on any number given. So I sent a message in the VRBO app telling her how disappointed I was & did she have another unit we could be moved to. She responded the next day, said she just saw my missed calls that I should have left a message & the curtain was fine & she did not have a place to move us.(There was no option to leave a message & the curtains were not fine & very dirty too) She scheduled someone that day to come fix the toilet. She said AC was not in the amenities list (this was my fault, I assumed it did) & she said to follow instructions on how to turn on the TVs (very condescending). We had to reboot the box that TVs were hooked up to which wasn't mentioned in the instructions. She responded again and said that she had a family emergency & going to the airport & she hoped the rest of the stay was smooth. The toilet got fixed & the curtains were put back on their hooks that day. The paperwork mentions ants. Not to leave food out & take trash out daily (we did at least twice per day). I missed the other reviews mentioning bugs. There were huge cockroaches & many centipedes we would find on the floors & kitchen counters. I didn't bother to contact her again about this because of her family emergency and condescending response in our earlier communication and not being able to move us. Louvers have to be open for air circulation & there are issues with the screens not being tight/holes/missing(bug entry?). Carpets are stained & dirty. Master bathroom had crooked handles on the sink, faucet pullout sprayer housing in tub was not attached. Shower faucet housing moves around & shower has a constant drip which causes the shower floor be constantly wet & moldy. They have to know about this. Shoes aren't supposed to be worn inside. Our feet got very dirty walking on the floors. The things to do in area book is filled with outdated information. When you pay the prices charged for this condo, you expect a clean, bug free stay. This is absolutely not what we received.
Stayed 11 nights in Jan 2023