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Recent guest reviews

bad service! room's where kinda old looking, they charged us for a lake view but the room was dirty and they had only one not lake room view to move us too.. also the staff wasn't the nicest, and they charged us for an extra person in the room although booking through orbitz that was the only way to book. over all theirs lots of bugs, room not that clean, and staff not nice.

A bit of the way but well worth it. Amazing hotel, masterpiece by Geoffrey Bawa. Not to be missed if you are anywhere nearby

We stayed in a deluxe room. Gorgeous, love the fact that the bathroom and bedroom have open glass looking into nature. You can shower looking at monkeys playing outside your window (don't worry, plenty of trees to preserve your modesty). Overall very comfortable, plush, clean. Excellent and responsive hotel staff. Highly recommended. Only down side is that we had been told about the wonderful Kandalama buffets with a huge selection of great food. Unfortunately either we were mislead, or we were unlucky. We only had a fairly mediocre international buffet, with a very limited selection of Sri Lankan food, and a few grilled meats cooked on the verandah. I think this is probably because we were there on a weekend AND it was low season. Warning to those who think with their stomach (like we do) - if you are coming to Kandalama for the food (like we did .... well, okay we came for the other stuff too!), then do check and double check to avoid getting terribly disappointed like we did. Regardless, great place!!

Kandalama Lake front Dambulla

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Heritance Kandalama is located within a 15-minute drive of Popham's Arboretum and Dambulla Cave Temple. This 5-star hotel has 152 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at Kanchana Restaurant, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.


Rooms

Heritance Kandalama's 152 rooms are soundproofed and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Guests of Heritance Kandalama enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for USD 220 per vehicle. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Panoramic King

1 Double Bed | 1 Twin Bed | Sleeps 3

Luxury King with Bathtub

1 King Bed | 2 Twin Beds | Sleeps 3

Superior King

1 King Bed | Sleeps 3

Deluxe King with Jaccuzi

1 King Bed | 2 Twin Beds | Sleeps 3

Guest reviews for Heritance Kandalama

Everyone (2) Couples (1) Family (1)
5
Everyone

By on Feb 5, 2020

Review comment responded on Feb 26, 2020

Dear Valued Guest, Thank you for sharing your feedback with us on Orbitz. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama

2
Everyone

bad service! room's where kinda old looking, they charged us for a lake view but the room was dirty and they had only one not lake room view to move us too.. also the staff wasn't the nicest, and they charged us for an extra person in the room although booking through orbitz that was the only way to book. over all theirs lots of bugs, room not that clean, and staff not nice.

By on Sep 15, 2018

Review comment responded on Dec 31, 2018

Dear Valued Guest, Thank you for taking time to share with us, your experience at our hotel. We sincerely apologize for the inconvenience you faced during your stay. Rest assured your feedback has been taken constructively in order to improve on our offerings and will ensure such occurrences are not repeated in the future. We do hope that this will not deter you from visiting us again. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

5

stunning hotel, one of a kind

Couples

A bit of the way but well worth it. Amazing hotel, masterpiece by Geoffrey Bawa. Not to be missed if you are anywhere nearby

By on Sep 30, 2011

4

fabulous, love the monkeys!

Family

We stayed in a deluxe room. Gorgeous, love the fact that the bathroom and bedroom have open glass looking into nature. You can shower looking at monkeys playing outside your window (don't worry, plenty of trees to preserve your modesty). Overall very comfortable, plush, clean. Excellent and responsive hotel staff. Highly recommended. Only down side is that we had been told about the wonderful Kandalama buffets with a huge selection of great food. Unfortunately either we were mislead, or we were unlucky. We only had a fairly mediocre international buffet, with a very limited selection of Sri Lankan food, and a few grilled meats cooked on the verandah. I think this is probably because we were there on a weekend AND it was low season. Warning to those who think with their stomach (like we do) - if you are coming to Kandalama for the food (like we did .... well, okay we came for the other stuff too!), then do check and double check to avoid getting terribly disappointed like we did. Regardless, great place!!

By on Apr 16, 2011

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