bad service! room's where kinda old looking, they charged us for a lake view but the room was dirty and they had only one not lake room view to move us too.. also the staff wasn't the nicest, and they charged us for an extra person in the room although booking through orbitz that was the only way to book. over all theirs lots of bugs, room not that clean, and staff not nice.
A bit of the way but well worth it. Amazing hotel, masterpiece by Geoffrey Bawa. Not to be missed if you are anywhere nearby
We stayed in a deluxe room. Gorgeous, love the fact that the bathroom and bedroom have open glass looking into nature. You can shower looking at monkeys playing outside your window (don't worry, plenty of trees to preserve your modesty). Overall very comfortable, plush, clean. Excellent and responsive hotel staff. Highly recommended. Only down side is that we had been told about the wonderful Kandalama buffets with a huge selection of great food. Unfortunately either we were mislead, or we were unlucky. We only had a fairly mediocre international buffet, with a very limited selection of Sri Lankan food, and a few grilled meats cooked on the verandah. I think this is probably because we were there on a weekend AND it was low season. Warning to those who think with their stomach (like we do) - if you are coming to Kandalama for the food (like we did .... well, okay we came for the other stuff too!), then do check and double check to avoid getting terribly disappointed like we did. Regardless, great place!!
Heritance Kandalama is located within a 15-minute drive of Popham's Arboretum and Dambulla Cave Temple. This 5-star hotel has 152 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at Kanchana Restaurant, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.
Heritance Kandalama's 152 rooms are soundproofed and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, safes, and phones.
Guests of Heritance Kandalama enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for USD 220 per vehicle. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
bad service! room's where kinda old looking, they charged us for a lake view but the room was dirty and they had only one not lake room view to move us too.. also the staff wasn't the nicest, and they charged us for an extra person in the room although booking through orbitz that was the only way to book. over all theirs lots of bugs, room not that clean, and staff not nice.
Dear Valued Guest, Thank you for taking time to share with us, your experience at our hotel. We sincerely apologize for the inconvenience you faced during your stay. Rest assured your feedback has been taken constructively in order to improve on our offerings and will ensure such occurrences are not repeated in the future. We do hope that this will not deter you from visiting us again. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.
A bit of the way but well worth it. Amazing hotel, masterpiece by Geoffrey Bawa. Not to be missed if you are anywhere nearby
We stayed in a deluxe room. Gorgeous, love the fact that the bathroom and bedroom have open glass looking into nature. You can shower looking at monkeys playing outside your window (don't worry, plenty of trees to preserve your modesty). Overall very comfortable, plush, clean. Excellent and responsive hotel staff. Highly recommended. Only down side is that we had been told about the wonderful Kandalama buffets with a huge selection of great food. Unfortunately either we were mislead, or we were unlucky. We only had a fairly mediocre international buffet, with a very limited selection of Sri Lankan food, and a few grilled meats cooked on the verandah. I think this is probably because we were there on a weekend AND it was low season. Warning to those who think with their stomach (like we do) - if you are coming to Kandalama for the food (like we did .... well, okay we came for the other stuff too!), then do check and double check to avoid getting terribly disappointed like we did. Regardless, great place!!
Dear Valued Guest, Thank you for sharing your feedback with us on Orbitz. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama