Kampala Independent

"I recently stayed at the Four Points by Sheraton Kampala and overall it delivered a solid, dependable experience in a very convenient location. The hotel is well positioned in Kampala, making it easy to access key business areas, restaurants, and main routes across the city. For anyone travelling on business, the location works particularly well. Rooms are modern, clean, and well maintained. The layout is practical, with comfortable bedding, good workspace, and reliable WiFi, which is essential for working while travelling. Housekeeping standards were consistent throughout the stay. Security is visibly taken seriously. There are controlled entry points, screening on arrival, and a reassuring presence of trained staff, which is important in this environment and aligns with what you would expect from an international brand. Service was professional and efficient. Staff were approachable, responsive, and handled requests without unnecessary delay. Check-in and check-out processes were smooth and well managed. The facilities, including the restaurant and rooftop pool area, are well kept and provide a good environment to unwind after a working day. Food quality was good, with a decent variety catering to both local and international preferences. If there’s an area for improvement, it would be minor refinements in service speed during peak times, but nothing that significantly impacts the overall experience."

"Very efficient and warm welcome and very attentive staff. The room and breakfast were excellent. Sadly, the restaurant service on three evenings was terrible. I hosted a graduation dinner on 26th Feb. and my guests had to wait 2 hours (YES, 2 hours) for the starters to arrive. Then the main courses arrived one by one, not all together, and ladies were served last. How is this from a hotel claiming to be at the forefront of hospitality and even running a hospitality school."