Forest City Phoenix International Marina Hotel

A decent hotel with facing toward northern tip of Singapore which is industrial estates, so you can image the clarity of the seawater on the beachfront. Checking in and out is alright, had asked for connecting room during booking but didn't manage to get it (perhaps due to our late check in). Generally, its a quiet hotel for a short get away but do expect minimum amenities such as restaurants, shops although within the compound, you can purchase duty free alcohol for consumption within the compound. Besides, the pool, some eateries and some shops, there is basically nothing else to do unless driving out to the town areas. By the way, you would need a transport to get to the hotel. Room size is good, good for family of 4 or 5 pax. Perhaps a good hotel if you are looking to laze around doing nothing.

Stay at Forest City Phoenix International Marina Hotel 2 day 1 night. Check in within few minutes, fast check in. Reception staff very friendly and the bellmen also helpful. Our room was perfect as it was! Everything was great and we cannot wait to go back in the future! This is a wonderful hotel and excellent service! We would definitely return in the future.

We stayed for a night on our way back to KL from Singapore - there was a good promo for the room and we went without expecting much. Boy, did our eyes pop out when we saw the range of skyscrapers looming in front of us as we headed towards Forest City! As we entered, we felt like being in another world with its beautifully landscaped surroundings and greeneries everywhere. The hotel looked impressive with its spacious lobby and stunning views of the beach. For the price that we paid, we were amazed at the size of the room with its luxurious beddings and fittings, not to mention the huge bathroom with both a tub and shower cubicle. And a balcony looking out to the sea, no less. We were disappointed that the bigger pool was closed for renovation but the smaller pool was of a decent size for a good swim. You can also use the public pools (with a nice kids’ waterplay pool) nearby for a small fee. The grounds around the hotel was lovely but it was somewhat marred by groups of foreign workers gathering around on their off-day. The hotel grounds are actually linked to the public area and there were no clear borders separating the two. In the evening one will come across groups of drinkers in the vicinity partying away. Forest City is a duty-free zone and therefore, alcoholic drinks can be bought at a much cheaper price. There were plenty of F&B around - either in the mall next door or opposite the Sales Gallery, where you can find a street of eateries (mostly China cuisine). Breakfast that was included in the room package was good, with a wide variety of choices. Beach is clean but the sea is not for swimming. There are still plenty of construction going around, so expect to see workers, machineries and barriers here and there. Hope to come here again - hopefully before the promo ends!

Forest City is a very extraordinary place. beautiful and peaceful. as well as a very good layout and a very beautiful sport and is a very extraordinary place for a family vacation on a tour. very satisfactory.

This is the most comfortable, exciting, peaceful, joyful hotel in JB (Johor Bahru). You got a nice view from the hotel to watch over Singapore. The staff is very friendly and helpful. It is near to custom border too.

Before I stay at this hotel, I was impressed with the good review of the hotel. This nightmare start at the check in point. A trainee proceed with my check in. He is a shy type and did not talk much. I'm alright with it since he us new. We check in at 12 something and the room only available at 3pm. So he mentions he will call me once room ready. We wait until 3pm but nobody call so we make a trip to the counter again and this round assist by a staff call Jia Yee. We told her, your trainee suppose call and let us know whether room ready or not but you did not did it. She quickly check our room arrangement. At the same time we aak her what time us our dinner. To the shock, she mentions your room not entitle for dinner. I ask her to check but she reluctant to do it and mentions she will get back to me via phone. 1 hour later, I still not receive call from her so I hv to go down from my room to reception. And we did not see her. We want to approach a staff call Azeen but he did not hv eye contact with us and jeep talking to his colleague. I have to open the conversation and only he assist us. There are no other customer and we stand in front of him and he still can talk to his colleague. Then he check our request and still mention my room not entitle dinner. I show him our booking confirmation and ask him call the pic that in charge my booking. He did call but he still can't resolve it. Then I have to call and resolve it myself. When we proceed for dinner at C&M restaurant and the staff mention did not receive confirmation. I was super frustrated and have to call the pic and then solved it immediately for me. 1) First the customer service not professional and bad attitude. A small problem they can't solved it 2) Not communication between the receptionist with the restaurant 3) The restaurant categories VIP and Non VIP seating but did not inform customer. VIP only can enjoy packet drink, yogurt that in the fridge. Non standardise and no notice been put. But I compliment the comfy, big and clean room. Facilities is good. Don't trick by the room and facilities. If the service is out, nothing can be value in this trip. check in process and they are not helping. Food is below 5 stars standard. But room is comfortable

i like to go to the Forest City because they have a good place and they staff very friendly and helpfully.they have a good service and have a nice place . i hope i will go to the Forest City anytime .

It's a nice place to stay for a weekend staycation. The staff are professional and friendly. From the reception, duty manager, restaurant, door man, security........ can see all of them with smilling face all the time. The room is so spacious and clean with nice amenities provided. New product found in the lobby lounge (cakes), happy to see changes and improvement from our previous visit last year!! Planning for another visit to stay there very soon!!

1. Free access to beach and hotel swimming pools. 2. Access to duty free shops (a lot of brands I'm not familiar with) 3. Lots of mosquitoes in the evening. 4. Very clean beach. 5. Very horrible view of industrial area across the beach. 6. Many people hanging out drinking beer at the beach (not a bad thing, just something to bear in mind when going there) 7. Parking area (inside building) is very dim (not enough lights) and tight corners. 8. Public toilet is very dirty compared to restrooms in other shopping complexes in Johor Bahru. 9. Beautiful landscape and garden. Also available outdoor wedding area with white benches.