2/10 Terrible
Nyiko
Apr 7, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible stay
Disappointment and frustration with the treatment I received during my recent stay at Thanda Manzi. Despite my expectations of a comfortable and welcoming experience, I was subjected to unacceptable behavior from the hotel staff at night yesterday at 21h40 when I was sleeping.
On 06April 2025, I arrived at the hotel and was initially greeted politely. However, as my stay progressed, I encountered several issues with the staff's attitude and behavior. Specifically, I was treated rudely and unprofessionally, which made me feel unwelcome and uncomfortable.
The situation escalated at 21h40
where I was essentially "chased out" of the hotel by the staff, who seemed more interested in rushing me out than in providing me with the service I had paid for.
At 21h40 i was woken up with my wife and I was told I need to pay more a R1000 extra in order to sleep there. Something that should have been addressed at check-in or check-out. Despite that I booked via Expedia where I get preferential rates. This behavior was not only unprofessional but also unacceptable. So I ultimately was forced to leave the hotel same night. And hence means I only paid R2732.20 to spend few hours there.
As a paying customer I’m still shocked and I expect a certain level of service and respect from the hotel staff. Unfortunately, my experience at Thanda Manzi fell far short of my expectations.
Nyiko
Stayed 1 night in Apr 2025