Mercure Johannesburg Randburg Hotel3.0 out of 5.0
Recent guest reviews
very clean hotel , great location i always book here when visiting joburg, close to alot of places to visit. we always pop into the lifestyle centre around the corner for a walk around it has lots to look at there
I have literally spent more than a hundred nights on accor branded hotels (most on Mercure or Ibis that is supposed to be simpler) and it was the very first time I was just wanting to leave. Dirty corridor carpets, dirt chair in the room, old facilities and dark rooms. I would strong recomend staying somewhere else. Picture of bathroom wall below.
The hotel is perfectly located for easy access to joburg. The rooms are a good size and clean but the real standout feature is the hotel's team of dedicated employees. Everyone does their best to ensure you feel welcomed and valued. Nothing is a problem and they're always so willing to assist. The front desk team are fantastic. Thank you for a great stay.
Firstly, Requested a Disable Friendly Room, upon check in the didn't event bother to reply to email sent 2 days prior to ARRIVAL. No Rooms with Bath Tubs. Room was fine under the circumstances. Bathrooms are tiny for a person with disabilities to move around in. Not sufficient bath towels provided. Only 500mb free Wi-Fi per day. Poor Menu at Restaurant. Upon Check out, Requested a Tax Invoice from Lesedi. What a Disappointing experience. He simply could not understand the request. It took him 15 minutes before requesting assistance from a rather arrogant Rexy, the so called front office Manager. Surely I'm not the First one to request a Tax Invoice. One of the other guests that stood at Reception told the So called Front Office Manager that I was told it will take 1 Minute to provide me with a Tax Invoice. I left feeling terribly disappointed. Not a single apology for the frustration caused. Needless to say, I won't be back.
I am quite happy with my stay there. The room is comfortable and clean. What I like best is the location. Since I don't drive, I love the fact that you can walk across the street to an area with many restaurants. I have not seen a Woolworth for years, and there is a Woolworth there with a food department where I buy my breakfast. I chose not to have breakfast in the hotel, so I bought my breakfast from woolworth. Worked out great.
I can not fault the hotel on cleanliness or check in speed, but i can fault it on everything else. 1) 500 Mb internet allowance data per day. (The rest of the world gives unlimited access) 2) Breakfast is separate cost at 155 rand. I get a perfectly good top of the menu breakfast at the Spur or Dros for 65 rand. (Steak, Bacon, Sausage, 2 fried eggs, toast, mushrooms, beans, fried tomato, jams and coffee) 3)I asked for a plate and eating utensils and had to fetch and carry them to my room. My biggest gripe here is the data allowance, which does not nearly suffice for a business man that has to send large files to his employer. The bottom line is that while this hotel is clean and the staff are friendly, i wonder if it is worth the while staying here, especially the data allowance does not do it for me. PS: The Brightwater commons mall right next to the hotel is dead to say the least. I doubt that 10 per cent of the shops are still trading. If you like ghost towns, then this is you next destination
Stayed here for a night, Walking distance to Waterfront Mall and also near Randburg CBD. Its the best thing in Randburg and good value for money. Not pricey and good for people who want to conduct business in the vicinity of randburg or sandton
Bit out of town but that's not necessarily a bad thing. (20 min from airport in own car, and you need a car if staying here) Secure car parking with manned gate 24/7. Reception was quick and efficient. The hotel interior is bit of a 60's revival and could do with some updating to bring it into the 21st century. Lift works well but tucked away around the corner. The room was of a reasonable size but once more badly needed an update. The a/c was deplorable and recirculated the air like a fan and made twice as much noise. The temperature outside was fairly cool so it was not an issue but had it been hot they would have known all about it. Wi Fi bit hit and miss at times but worked extremely well in the foyer. Room keeping very good, sheets changed each day, Never tried the breakfast as they charged 150 each and Spurs 5 min up road in shopping center are about 47R for a very good b'fast. Hotel is good for very short stay but looks much better in photos than reality.
Accustomed to staying in self catering style Mercure Hotels in Nelspruit and Johannesburg, only after reserving the Randenburg Hotel I discovered that it didn't follow the same style. I also found the rooms a bit small. Otherwise the stay in the Hotel was quite agreeable and the staff made a great effort to make us feel at home.
Hi, I have just stayed at this hotel for 2 days. Breakfast was good with friendly staff. The overall impression of the hotel was that it is a little dark. Maybe a bit dated. Looks lovely from outside. The carpet in my room was stained quite badly.Bathroom is newly renovated with good lighting and mirrors. Towels were nice and clean and so was the bedding. Size of bedroom was not to bad, with barfridge and kettle.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 162 reviews