Jirapa Vacation Packages

Our stay was ok at best. We arrived at check-in on time. However, we had to wait over an hour to check-in. We were told that our room had been upgraded. But honestly, if that was an upgrade, I would've like to see what our original room looked like. The upgraded room could've been cleaned a little better. Long dark hair in the shower, and it was freezing. To the point of us sleeping in our clothes the first night. The second night, we tried to turn the air off by turning the heat on, and even on 70 it was still freezing. It was blowing even with the fan off. So, we had to call maintenance. It was determined that the cold-water valve was broken. He called Guest Services, and we were offered another "upgrade". We're thinking, if THIS was the upgrade from the other room and it needs repairs? Mm. So we passed. We only had one more night left and didn't want to deal with packing up all our things just to move to another room that might not work for one night. Then around EVERY corner there was someone trying to comp you up into becoming an owner. And the comps were for every resort, except for there. I thought resorts are supposed to feature organized daily programming, sports, or entertainment designed to keep guests busy without leaving the site. They had shows and events they didn't even offer discount tickets to. The best part of my stay was not being in there.

The room was incredible I highly recommend a room with full kitchen saving money for other expenses. All the amenities lazy river, pool, and arcade were family friendly

Great hotel, with exceptional customer service. Perfect location opposite the beach. They have beach towels and chairs that you can take to the beach. Lovely breakfast, plenty of choice with hot and cold buffet. Pleasant rooftop pool. Overall 5 star for location, service, cleanliness and value for money.

Love it