2/10 Terrible
Joey K., United States
12 oct. 2025
Le gustó: Limpieza
I booked this property for a weekend fall fest in Jim Thorpe. Check-in was scheduled for 4 p, and I reached out around 2p because I hadn’t received any details about the check-in process. We weren’t planning to arrive until around 6:15p, and the property was over two hours away. Unfortunately, the host never responded to any of my messages. While we were already en route, I contacted VRBO for help and was informed that the host had double-booked the property through another booking site. As a result, my wife, our 3 y.o. daughter, and I were left scrambling to find alternate accommodations at the last minute, after we had already traveled most of the way. Although the host did apologize and issue a refund, the situation caused significant stress and completely disrupted our plans. The lack of communication and failure to notify us in advance is unacceptable. I also noticed the host has a 16% cancellation rate, which likely points to repeated double-booking issues.
Joey K.
Se hospedó 2 noches en octubre de 2025