Elevator always down and I need to pull my luggage all the way to the third-floor TV was down there try to fix it but they failed filthy dirty hotel not recommended ,
Dirty rooms (poop in toilet and all), gave us the wrong room and refused to change us, at 7:30AM woke us with drilling and other construction noises without notice (and did not care about the complaint), photos on website are of some renovated rooms, said didn't have an extra towel... endless list of disasters.
The location is perfect. Room spacious and comfortable. The staff was nice and welcoming.
Great breakfast, clean well appointed rooms. Heater needs improvement but over all a good experience ! Very well priced
The staff was nice but the breakfast was awesome! way above and beyond what we expected! great spacious rooms
Looking to get taken advantage of and pay for 6 extra days at a hotel for days you were no longer even at the hotel? Looking to stay at a hotel and get a room you never requested? Looking to stay at a hotel with major construction next door? A hotel with disgusting and rude staff? Then Shani Hotel is the place for you! I arrived at this hotel and was shown to my room which wasnt the room I paid for. I complained and then even after showing them my Orbitz confirmation of the room request they took no action. I couldnt sleep all night because there was major construction going on right next door, and the rude and disgusting staff refused to do anything about it. The room I did end up getting was dirty and disgusting, and when I took a shower water poured out the door all over the bathroom (there was no memorial plaque for the prior guests who probably slipped and died). Worst of all, because of all of this I checked out of the hotel after only 1 day of a planned 7 day stay. The manager at the front desk assured me they would refund me the other 6 days. They never did and still charged me another 6 days even after leaving. To get my money back for the entire hotel stay, I put in a dispute with my bank and they refunded my entire bill. If you would enjoy a hotel like this, be my guest. For people living in reality, stay as far away as you can and never look back.
The hotel is well-situated close to Jaffa street and Yehuda pedestrian street with many restaurants, banks, and shops. The best aspect is the nice 10 minute walk to the Jaffa Gate of the old city. The hotel has nice rooms and a good buffet breakfast. Our one problem was the night noise coming from the dance club right in from of the hotel and associated street noise. If you are noise sensitive, request a room on the other side. We did this after the first night and the management moved us. We were a family of 4 and the spacious room had two twin beds for our kids and a double bed.
An awesome breakfast and a friendly and helpful staff. Also a great location to walk to both new and old Jerusalem. The only major drawback is the noise from the Irish Pub right across the street, but if you keep your window closed it is manageable. We enjoyed our stay.
Just one problem the selection of th channels was abysmal
Located in Jerusalem City Centre, Shani Hotel is adjacent to Ben Yehuda Street and within a 10-minute walk of other popular attractions like Jerusalem Great Synagogue. This 3.5-star hotel has 50 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9 AM.
All 50 rooms feature coffee makers, safes, and phones. Guests can expect free WiFi and 40-inch LED TVs. Bathrooms offer hair dryers and free toiletries.
Guests of Shani Hotel enjoy features like a full-service spa, free WiFi in public areas, and a conference center. If you drive, self parking is ILS 100 per night, or you can take advantage of the airport shuttle (available 24 hours) for ILS 90 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include laundry facilities and a banquet hall.
Elevator always down and I need to pull my luggage all the way to the third-floor TV was down there try to fix it but they failed filthy dirty hotel not recommended ,
Hello and good day thank you for sharing your thoughts with us. we will definitely look into this matter
Dirty rooms (poop in toilet and all), gave us the wrong room and refused to change us, at 7:30AM woke us with drilling and other construction noises without notice (and did not care about the complaint), photos on website are of some renovated rooms, said didn't have an extra towel... endless list of disasters.
Dear guest, Thank you for staying in Hotel Shani. We sincerely apologize for your bad experience here at the hotel and are willing to address this issue directly. Our hotel is currently being renovated and soon will be in greater shape. According to the Israeli law, construction workers can legally begin their work at 7am. Looking forward to hosting you again in the future. Best regards, Hotel Shani Reception
The location is perfect. Room spacious and comfortable. The staff was nice and welcoming.
Dear Guest, we thank you for your kind words and hope to see you again soon. Best regards, Shani Hotel
thank you for your rating Best Regards and hope to see you again
Great breakfast, clean well appointed rooms. Heater needs improvement but over all a good experience ! Very well priced
Thank you so very much for your kind words, looking forward to host you once again with us, Many thanks
The staff was nice but the breakfast was awesome! way above and beyond what we expected! great spacious rooms
Dear Jose, Thank you for your kind review. We were happy to host you. We hope to see you again soon!
Looking to get taken advantage of and pay for 6 extra days at a hotel for days you were no longer even at the hotel? Looking to stay at a hotel and get a room you never requested? Looking to stay at a hotel with major construction next door? A hotel with disgusting and rude staff? Then Shani Hotel is the place for you! I arrived at this hotel and was shown to my room which wasnt the room I paid for. I complained and then even after showing them my Orbitz confirmation of the room request they took no action. I couldnt sleep all night because there was major construction going on right next door, and the rude and disgusting staff refused to do anything about it. The room I did end up getting was dirty and disgusting, and when I took a shower water poured out the door all over the bathroom (there was no memorial plaque for the prior guests who probably slipped and died). Worst of all, because of all of this I checked out of the hotel after only 1 day of a planned 7 day stay. The manager at the front desk assured me they would refund me the other 6 days. They never did and still charged me another 6 days even after leaving. To get my money back for the entire hotel stay, I put in a dispute with my bank and they refunded my entire bill. If you would enjoy a hotel like this, be my guest. For people living in reality, stay as far away as you can and never look back.
we are surprised about this complaint.All constructions the night in Jerusalem are forbidden. Anyway the staff would have change the room if you have asked as we are doing to satisfy our clients. Sorry that you fought the staff is rude. Certainly misunderstanding.
The hotel is well-situated close to Jaffa street and Yehuda pedestrian street with many restaurants, banks, and shops. The best aspect is the nice 10 minute walk to the Jaffa Gate of the old city. The hotel has nice rooms and a good buffet breakfast. Our one problem was the night noise coming from the dance club right in from of the hotel and associated street noise. If you are noise sensitive, request a room on the other side. We did this after the first night and the management moved us. We were a family of 4 and the spacious room had two twin beds for our kids and a double bed.
thank you for your comment
An awesome breakfast and a friendly and helpful staff. Also a great location to walk to both new and old Jerusalem. The only major drawback is the noise from the Irish Pub right across the street, but if you keep your window closed it is manageable. We enjoyed our stay.
Dear guest,Thank you for your great comments. We are happy to hear that you enjoyed the service, the room and the atmosphere and we apologize for the noise. We hope that we will have the pleasure of hosting you again. Shani Hotel team.
thank you for your kind words