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Recent guest reviews

This hotel is about 7,8 minutes walk from light rail station. Also convenient to walk to attractions and lots of eateries. Nice and friendly staff. Breakfast is good. There’s a restaurant next to the hotel. We love the food, especially the Russian recipes

the staff was pleasant. the grounds are lovely. there was a weird smell in the room and the design is very simple.

Lack of business center was surprising.

The hotel is new and beautiful. We liked the big, very clean rooms and the attentive service. We didn’t like the fact there was no and that the TV only had Arabic channels.

Heleni ha-Malka St 13 Jerusalem

Hotel highlights

  • Close to Western Wall and Al-Aqsa Mosque
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Jerusalem City Centre, Sergei Palace Hotel is within a mile (2 km) of popular sights such as Western Wall and Al-Aqsa Mosque. This 22-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 9:30 AM.


Rooms

29-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and bathrooms offer hair dryers. Other amenities include electric kettles, safes, and phones.


Property features

Sergei Palace Hotel features free WiFi in public areas, conference space, and a library. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for ILS 380 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a terrace, laundry facilities, and a picnic area.

Room options

Junior Suite, Non Smoking

1 King Bed | Sleeps 3

Classic Twin Room, Ensuite (Twin Deluxe)

2 Twin Beds | Sleeps 3

Deluxe Suite, Non Smoking

1 King Bed | Sleeps 3

Classic Twin Room, Ensuite (Twin Deluxe)

2 Twin Beds | Sleeps 3

Guest reviews for Sergei Palace Hotel

Everyone (2) Couples (1) Family (3)
5
Family

This hotel is about 7,8 minutes walk from light rail station. Also convenient to walk to attractions and lots of eateries. Nice and friendly staff. Breakfast is good. There’s a restaurant next to the hotel. We love the food, especially the Russian recipes

By on May 15, 2023

4
Partner Couples

the staff was pleasant. the grounds are lovely. there was a weird smell in the room and the design is very simple.

By on Nov 21, 2022

4
Everyone

By on Sep 7, 2022

4
Everyone

Lack of business center was surprising.

By on Jul 19, 2022

Review comment responded on Aug 16, 2022

Dear Frederick, First of all we would like to thank you for sharing your experience on Hotels.com / Expedia regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated. We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard. Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel. Our central location and ease of access to Jaffa Street and the old city make us a guest favourite. Your kind appreciation provides great motivation to all the team members who served you. We will tell our staff members that you enjoyed their work and their level of service. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year. We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel. Kindest regards, Reservations/Sales Department

4
Family Family

The hotel is new and beautiful. We liked the big, very clean rooms and the attentive service. We didn’t like the fact there was no and that the TV only had Arabic channels.

By on Aug 25, 2019

Review comment responded on Aug 29, 2019

Dear Guest, We greatly appreciate your review on Orbitz and the Expedia group. Thank you for letting us know how much you enjoyed your stay at the Sergei Palace Hotel. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we and our staff achieve a positive result. Your lovely comments about our facilities, location, and the service provided by our staff, are greatly appreciated and have already been shared with the team members who are delighted to read that they were able to add value to your stay. We look forward to seeing you on your next trip to Jerusalem. Yours sincerely, Reservations/Sales Department

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