Leonardo Jerusalem0.0 out of 5.0
Recent guest reviews
I've stayed at some different hotels in the city, and the location of this Leonardo was fine for visitors on organized tours. It provides easy access to the highway in/out of the city, although it isn't ideal for pilgrims or tourists exploring on foot. (They would be further from Jaffa Gate at Yafo Street; Damascus Gate is much closer to this hotel, but is definitely not the ideal entry point for seeing the Old City.) Locals would say that this Leonardo is fairly good. We had a nice Shabbat meal here. Also, it's known to be arguably more reliable than other hotels in the immediate vicinity; Grand Court's food isn't as good, and Olive Tree shows wear and tear in parts beyond the front lobby. The service was good at the Leonardo; a barista helped prepare espressos and coffees specially as we like it. I was happy with the main selection for meals at Leonardo, too, although the dairy/ cheese wasn't as plentiful, compared to our hotel breakfasts in other cities. Also, the gift shops are relatively affordable, which is why guests at other hotels visit from there. The 'down' side of this Leonardo is that there really isn't a great city view; the Leonardo Plaza would be better for that. Still, the rooms are quite soundproof (i.e. solidly walled) and very clean, with all of the basic amenities and toilettries. However, like all of the surrounding older hotels, the free wifi was not sufficient for iphone reception. Perhaps, to make up for that, this Leonardo hotel offers 10 minutes of free long distance/ daily international calling anywhere in the world. The bus system is not too difficult to figure out, but certain routes (e.g. from Mount Scopus) will drop off in dark, dilapidated parts of the neighbourhood and not along the main road in front. This hotel is located on the border of the East side of Jerusalem, which is why the staff are mostly Arab here. The front desk staff could speak English well, whereas the other staff (e.g. maintenance) could not. Security or valet was always available, and Bein Harim offers pick-up/drop-off for local tours at this location. It's not the ideal place from which to walk and explore on foot; so for solo/ independent travellers, Leonardo Boutique hotel might be a better choice. (It's closer to Jaffa Gate and the lightrail train station across from Mamilla.) I recommend this Leonardo Hotel Jerusalem for the touring type (i.e. travelling by bus or car).
Pros: The location is great. Just 1 block from corner grocery one way, and the other way is the train. Or if you perfer to walk, The Old City is only 10-20 minutes away, depending on which gate you enter in thru. The staff is wonderful. They have all been very friendly and helpful, especially when you are in need of directions or a taxi. The hotel is clean and in good shape. Our room looked fairly new and the pillows were nice and fluffy. I also enjoyed the bathroom and it's setup, the commode is separate from tub/shower and with a great shower head and water pressure. Cons: The room commode was a little finicky but more frustrating than anything. The dining room has lots of options to pick from, however, I didn't care for most of them. The hotel is large with many large tour groups, so the dining room is a bit busy and noisy, so eat early or late with your meals to miss the rush. Also only water is free at dinner, everything else is for a fee. The mattress was a bit firm when I first sat on it, however, I slept great every night. Heating/air is odd, but worked out. Only heat is offered until April and then they switch to AC, but windows open for a cool breeze, if you don't mind the noise of the city.
Enjoyed our visit at the Leonardo Hotel Jerusalem. The location is near the train. The hotel staff is welcoming and pleasant. The wifi can be a bit slow at time in the room however works well in the lobby and common areas. The hotel food was adequate but not spectacular. Overall pleased.
Our pilgrimage group was booked in this hotel during our stay in Jerusalem from 2/25-2/28 of this year. On our first night, the wifi did not work and the people in the reception area did not know how to respond to the queries about it. On our 2nd night, the power lights went off and their generator was weak that people were eating their dinner in a darkened dining hall. The employees were seen scrambling around on what to do with the power outage which lasted for an hour. Foods served were always the same every day. I hope the management of this chain will improve their hotels and that they will give a customer service class or seminar to their employees. There is still a lot of rooms for improvement.
I had arrived on the 4 Mar in Leonardo hotel on a group tour to Israel. Our first impression of Leonardo hotel through the website and reviews were outstanding. But to our dismay, photos showed on their website are totally different from what we experienced here, definitely not a 4 star hotel. Rooms were small, carpets dirty, the bathroom have cracks and rust all round, the fridge is not working at all and to top the list toilet flush failed to work during wee hours in the morning !! It’s my first time travelling to Israel, and this hotel is not hospitable.
I am currently staying in room 235 till Mar 10. I wrote in before departing from my home country to check if the hotel provided bed room slipper and body lotion. When I arrive to find that there is none, i called to request for them and i was first told the hotel didn't have and when I mention that there is email indicating it will be provided upon request, they say its for VIPs only. I told them it should then be mentioned and I will be able to bring along. The room quality is very poor, the towels smell of moth balls, the sink is choke and very grossed when you brush your teeth to find the water does not flow down. there is no day curtain. We are two single ladies but was issued a queen size sharing bed and the front desk was not at all helpful to assist with a change last night the first min we got to it. I can't say the room is clean when the tray holding soap and shower gel is dotted with stuff. The inroom refrigerator is not working. The only good thing is the hot and high pressure water at the bath. I hope the hotel will look into this to assist for a more enjoyable stay for the remaining week.
A convenient base for visiting Jerusalem! The garden tomb is a ten minute walk away and the Damascus gate is also within walking distance. Our room was a little noisy from road traffic but nothing too serious and we found the food to be ample and a good selection. The air con didn’t seem to work very well but it was unusually hot for the time of year. Maybe they don’t put it on yet?
First time at Leonardo Hotel Jerusalem, we had a great hospitality and a nice room on the 6th floor. Our vacation was one day at the Holy City and we know we will be back, most probably to Leonardo Hotel Jerusalem. we have to taste the pool...
Our room was very clean. When asking for extra towels or pillows they were delivered in about 1 minute. The food was wonderful lots of tables full of anyone’s preferences. Loved the experience. I also had never been on a international trip and Jerusalem was the best so much history to take in and learn.
Enjoying our stay at the Leonardo Hotel here in Jerusalem. The shower has great water pressure, the food is excellent and the staff has been very accommodating especially the duty manager, Ibrahem. Access to the old city and new is great along with shopping opportunities. We asked for extra pillows and they were brought to our room within 10 minutes.
- Walking distance to Garden Tomb and Damascus Gate
- Free WiFi in rooms and public areas
- Onsite dining
Leonardo Jerusalem places you within a 15-minute stroll of popular sights such as Garden Tomb and Damascus Gate. This 397-room hotel welcomes guests with a restaurant and conveniences like a full-service spa and free in-room WiFi. In the historical district, it's also near Temple Mount and Dome of the Rock.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
Leonardo Jerusalem's 397 soundproofed rooms provide refrigerators, minibars, and free international calls. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Other amenities include hair dryers, safes, and desks.
Guests of Leonardo Jerusalem enjoy features like a full-service spa, free WiFi in public areas, and conference space. Self parking is offered for ILS 20 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a business center, a seasonal outdoor pool, and laundry facilities.
Reviews from Trip Advisor
77.0% of guests recommend this hotelTotal of 2223 reviews