See all properties

Mercure Jelenia Gora

3.0 star property

Choose dates to view prices

Photo gallery for Mercure Jelenia Gora

Exterior
Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Business center
Lobby lounge
Superior Room, 1 Twin Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Place, Karkonosze Museum
    ‪9 min walk‬
  • Place, Church of SS Erasmus and Pancras
    ‪16 min walk‬
  • Place, Jelenia Góra Market Square
    ‪18 min walk‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Twin Bed

Superior Room, 1 Twin Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Twin Bed

  • Park view
  • 205 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • Mountain view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed

8.0 out of 10
Very good
(1 review)
  • Park view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • Park view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Jelenia Gora

Mercure Jelenia Gora places you 9.3 mi (15 km) from Sports and Tourism Museum and 9.9 mi (16 km) from Alpine Coaster. This 188-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Karkonosze Museum - 9 min walk - 0.5 miles
  • Church of SS Erasmus and Pancras - 16 min walk - 0.9 miles
  • Church of the Holy Cross - 17 min walk - 0.9 miles
  • Jelenia Góra Market Square - 18 min walk - 1.0 mile
  • Rynek - 5 min drive - 1.9 miles

Getting around

  • Jelenia Gora Station - 19 min walk
  • Wroclaw (WRO-Copernicus) - 105 min drive

Restaurants

  • ‪Skradli Widelce - ‬19 min walk
  • ‪cukru.cafe - ‬17 min walk
  • ‪Pizza Hut - ‬16 min walk
  • ‪Bistro Jelonek - ‬17 min walk
  • ‪DRAMA restauracja restobar - ‬10 min walk

About this property

Mercure Jelenia Gora

At Mercure Jelenia Gora, guests enjoy features like an indoor pool, a children's pool, and a sauna. Self parking is available for PLN 35 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, meeting rooms, and conference space.
Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Aerial view
Palac Paulinum
Jelenia Gora
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 46 reviews
$59 nightly
The price is $64
Jun 25 - Jun 26
Total with taxes and fees
Palac Paulinum

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (PLN 35 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 40 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PLN 100.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
  • Self parking fee: PLN 35 per day
  • Pet fee: PLN 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to noon.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

Is free cancellation available at Mercure Jelenia Gora?

Mercure Jelenia Gora offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Mercure Jelenia Gora?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Mercure Jelenia Gora on Jun 7, 2026 start from $72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Mercure Jelenia Gora?

This hotel is located in Jelenia Gora, a short 18-minute walk from Jelenia Góra Market Square and also 9 minutes on foot from Karkonosze Museum. You'll also find Stadium Jelenia Gora and Rynek within a short drive.

Is there parking available at Mercure Jelenia Gora?

Yes, parking is offered for PLN 35 per day. An electric car charging station, wheelchair-accessible van parking, and RV/bus/truck parking are also available.

Is there a spa available at Mercure Jelenia Gora?

Spa services at the hotel include massages.

Does Mercure Jelenia Gora have a casino?

No, Mercure Jelenia Gora doesn't have a casino.

Will I find an indoor pool at Mercure Jelenia Gora?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and noon.

What amenities will couples enjoy at Mercure Jelenia Gora?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Does Mercure Jelenia Gora have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Mercure Jelenia Gora feature a restaurant that includes a breakfast menu?

Yes, Mercure Jelenia Gora serves buffet breakfast for a surcharge each morning at Lobby bar.

Will Mercure Jelenia Gora allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Mercure Jelenia Gora for a fee of PLN 40 per pet, per day. The property also provides food and water bowls.

Does Mercure Jelenia Gora have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Are there rooms with balconies at Mercure Jelenia Gora?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy mountain and park views.

Does Mercure Jelenia Gora have a wedding venue on site?

There are wedding services available at Mercure Jelenia Gora if that's in your vacation plans.

Mercure Jelenia Gora Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 66 out of 199 reviews
Rating 8 - Good. 96 out of 199 reviews
Rating 6 - Okay. 31 out of 199 reviews
Rating 4 - Poor. 5 out of 199 reviews
Rating 2 - Terrible. 1 out of 199 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gretell

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good spa, excellent breakfast
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

Lovely place and close to worn center
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Jola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.
Stayed 1 night in Jun 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel

A beautiful surrounding and not far from the old town. We had dinner at the hotel which was ok. Breakfast was good. Despite the heating was shot down it was still very warm in the room, so we had to sleep with the window open. But all in all a very nice hotel.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.
Verified

6/10 Okay

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was OK, good breakfast, easy parking... But internet connection in 3rd floor was worse than bad !
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of available parking yet it’s not included in the price.
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

Robert

Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Rooms In need of an update

The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Patrycja

Liked: Cleanliness, amenities, property conditions & facilities
Alles war wunderschön!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Vesa

Liked: Cleanliness, staff & service, room comfort

Viihtyisä hotelli

Hiljainen huone. Hyvä sänky ja tyyny. Bonuksena sauna ja uima-allas. Eriomainen aamiainen.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Harald

Disliked: Staff & service, amenities
Gut: Frühstück, Kinderecke, deutsches TV, Schlecht: Zimmer ohne Klimaanlage, sehr hellhörig im Zimmer, ziemlich abgewohntes Mobiliar, Lage an Strasse ist sehr laut, Fenster nicht auf Kipp zu öffnen, Kühlschrank nicht kalt genug und nicht regelbar, teile vom Personal und Gästen hatten Vorurteile gegen uns w/nicht polnischer Nationalität, Parkplatz viel zu teuer und in schlechtem Zustand
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Dorothée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite d’une région tranquille et très verte Beaux bâtiments et églises visitées
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gutes Frühstück
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlich deutsch kein Problem. Personal hervorragend. Preis/ Leistung super. Frühstück ungewöhnlich reichlich und schmackhaft. Riesen Auswahl. Abends nach Karte völlig in Ordnung. Jederzeit gerne wieder
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed

Prima
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir sind Jedes Jahr in dem Hotel,die Zimmer sind immer sauber und Personal sehr freundlich und hilfsbereit.
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Marek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Najlepsze lata juz minęły

Hotel wymaga w wielu miejscach pilnego remontu i modernizacji
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Beata

Liked: Cleanliness, staff & service, room comfort

Jest ok

Pokój czysty i obsługa miła, nie mam zarzutów. Śniadanie tez dobre, spory wybór. Sam hotel lata świetności chyba ma już za sobą.
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Is it Mercure ? Needs improvement.

Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022

Hotels

Flights