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The Ritz-Carlton Jakarta, Pacific Place

5.0 out of 5.0

Recent guest reviews

This was our second conference at the Ritz Carlton Pacific Place and i must say that the service and the facilities are excellent. The staff including Ms Dhanani and Ms windy were impeccable in handling the booking and the event flow. The banquet staff was very accommodating with our requests. The food was a nice menu as well. I thank the team for taking such good care of us.

Stayed in Ritz Carlton Jakarta, Pacific Place for one night before and two nights after my wedding day there. Truly satisfied with the service, all the staffs were friendly (all of them said congratulations to my husband & I everytime I saw them WOW they made me feel I'm an important guest lol). One of the memorable night was when I went back to my room (bridal suite), they prepared somekind a video of my prewedding photos and there were also sweet sweet words there! I wanted to upload in my instagram but the video size that sent to me was too large :( but I'll keep them forever for sure! Then they prepared nicely arranged a bottle of champagne, chocolate cake (really delicious cake!) and also some other amenities. Really appreciate that thankyou :) ohya, when I ordered in room dining, they gave me a complimentary dessert (that's unexpected haha) loved the dessert tho! My wedding day also went smooth thanks to all the staffs that worked on my wedding day. They really all are helpful :) special thanks to Ci Eli that helped us so much since we decided to have the wedding there. I enjoyed my experience a lot in this hotel, and can't wait to go back! All the best for The Ritz Carlton Jakarta, Pacific Place! Stay sweet to all the guests :) Cheers, Angelina The

The place must to visit or stay, because is very clean & all employee is warm. And the ballroom is so beautiful, clean & nice, don't forget about the food is very delicious and fresh. The employee so handful and warm, no place like this in here.

Ritz Carlton PP definitely know to make their people as their ambassador to serve with a joyful heart. Usually there to organize my client's wedding with literally nothing to complain about. Everything works wonder. On day I had lunch with my family. I was looking for cheesecakes at their buffet and apparently that day cheese cakes was not on the menu. To my surprise, they went over the TOP and made us a special one ... and it was complimentary from the house. What a treat!! Thank you Ritz for making us feel special!!

FANTASTIC FOOD & the service out of this WORLD.. Tejo, was the gentleman that help us and made us feel very welcomed 👍🏼 Great variety in food and the atmosphere was very relaxing and kid friendly as they have a kid’s room with staff working to watch over the clients children.

Stayed here for business trip and couldn't ask for a better place. The smoothest check-in and out ever, very friendly staffs that willing to help in any way possible. Place is super strategic as it connects you directly to Jakarta's Central Business District as well as a premium shopping mall. The only callout is that the staff room in club lounge / restaurant is very near to guest seating area and the wall is not entirely soundproof so we could hear some staffs chatting during meal time - which is not a problem but could be improved :)

We indulged ourselves and tried the Sunday lunch at the Ritz-Carlton Pacific Place. Finding the right entrance was a little confusing for the first time visitor but after asking for directions and climbing a dozen or so stairs we found the main entrance. A very helpful and friendly doorman led us to the lift and pressed the button to the 6th floor for us. The lift door shortly opened to the Pasola restaurant reception area. The light from the large windows was bright and contrasted dramatically to the lift. Adding to the dazzling light were the friendly smiles from the staff that greeted us. We were escorted to our table for two and treated to some very professional VIP treatment which was much appreciated. I felt that the food selection was limited but what it lacked in size and variety it made-up for in quality. All the food displays were voluptuous and artistically presented. Top marks for that. Noteworthy were the delicious Tai style Prawns and the rice cooked with lime leaves it was perfection on a plate! The bread rolls with sunflower seeds were just right and a delicious way to absorb the tasty baked oysters with cheese source. The mini fish and chips with tata source was very more-ish and the eggs benedict were perfect. The desserts were fine but the coffee which accompanied it was terrible. It was rough and bitter and tasted like the variety popular with every taxi driver and security guard working late. I did tell the friendly chef about this assault on my pallet which he took note of. Also the 3 major food stations were oddly arranged creating a few bottle necks for the guests and the temperature of the dining area could have been much cooler. This was the price I suppose for the large bright windows. The furniture was not noteworthy, neither was the décor which all seemed rather bland and blah and despite the occasional peace of luxury marbal on the floor lacked character. The attractive lights above the main buffet did little to help the overall airport departure lounge feel. Adding to the uninspired interior design and wishy-washy feel was the 'mood music' which would have been perhaps more suitable at a spa. What made the restaurant Sunday Lunch (as it started at 12:00 it couldn’t be called Brunch) so special was the attitude of the staff which I can only describe as a credit to the Ritz-Carlton as they were in every way helpful, efficient, friendly highly professional and in a word, FANTASTIC. Even the chef made an appearance and gave me a tour of his food pointing out many delicious looking items that I had missed on my initial walk around the buffet. A BIG THANK YOU to Hamidah and Desy and all the excellent Indonesian staff at Ritz Carlton Padific Place . ○

Pre-arrival confirmation and check-in were very smooth. Only thing I didn't find efficient was the need to take a lift up to the 21st floor to check-in and then another set of lifts to go to the room. Upon arrival, I felt the lobby area and floor corridors a bit dated, compared to when I stayed about 3 years ago. Room size is bigger than average business hotels with the usual amenities and sofa area, desk, mini bar, walk-in closet and sideboard. Very clean and wonderful mattress/pillows for a very good night's sleep. Toiletries are from Asprey, an English brand. The bathroom has a good size bath tub, shower, toilet and 2 sinks. Room service is 24-hour with the usual all day dining menu and also a kids menu (see photos). The food is as expected of a 5-star hotel. There is a lounge for guests that serves breakfast, morning tea, light lunch, afternoon tea and refreshments. Breakfast offers the standard American and Continental options, and a small range of local Indonesian dishes. The proportion of the buffet is good to keep food fresh and minimise food wastage. There is a spa offering the usual massage and facial treatments though I didn't have the time to try it. The gym has the standard modern equipment but is not spacious - only room for 1 to lay a mat for stretching and cool down. The pool is not Olympic size but good enough for a few laps and to rest and relax in the sun. Connecting the hotel is a shopping mall Pacific Place with many better known brands such as Hermes, Nike, Under Armour and a variety of restaurants and dining places. There are also 2 "parks" for kids to play (admission fee applies). Conveniently located for business travellers who have meetings nearby in other office buildings e.g. Indonesian Stock Exchange Building

We have been very lucky that we selected this hotel for our long term stay staff and service is excellent Triana from house keeping and rest of the staff from different departments in which few names are Syah,nova,rian,arni,juwita,norol,icup,mirza, wahyu,tri,desy,Henny,Lita,zai,maqda,Chris,Andi, putro,Dika,dimas,Ruth,risky,anas,mia,noami,kezya,Fahri, ismanto,satia, hyzkel and aristia all have been very kind during our 6 month stay nov 2017 April till 2018 here at Ritz Carlton Pacific place, they are simply the best when it comes to service and quality, I would highly recommend people to stay and enjoy their time here.

Wonderful 4 days experience. Amazing hotelAsiatic Luxury. Hotel staff very kind willingly and helpful. Very good food (breakfats lunch and dinner). Good situation. If I come back to Jakarta I will repeat if possible.

Jalan Jendral Sudirman Kav 52-53 Jakarta Jakarta

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Kebayoran Baru, The Ritz-Carlton Jakarta, Pacific Place is adjacent to Pacific Place and within a 5-minute walk of Lotte Shopping Avenue. This 62-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Ambassador Mall and Kuningan City Mall are also a short walk from this Jakarta hotel.


Free breakfast is included with your stay. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


The Ritz-Carlton Jakarta, Pacific Place's 62 rooms are air-conditioned and provide iPod docks, refrigerators, and minibars. 46-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Coffee makers, free newspapers, and free bottled water are also available.

Property features

Guests of The Ritz-Carlton Jakarta, Pacific Place enjoy a full-service spa, an outdoor pool, and a health club. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Mayfair, Junior Suite, 1 Bedroom

King 1 | Sleeps 3

Executive Grand Club (Includes Breakfast, Lunch and Dinner)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend this hotel

Total of 949 reviews