The Ritz-Carlton Jakarta, Mega Kuningan5.0 out of 5.0
Recent guest reviews
First off, nice job Ritz- an oasis in chaos of jakarata (said in a good way). I got lucky with the location and ended up having 100% of my 3 day stay within a handful of kM's of the hotel. I found the rate quite attractive compared to other ritz's i've stayed globally, but a real treat. the buffet here is outstanding for dinner that we had--excellent wine as well. the club level is amazing. the service was fantastic-o and a nice big, quiet room with amazing bathroom. thank you for a fantastic stay. Oh and Eka was just an incredible host in the club level every time i saw her! If in Jakarta, I would definitely consider staying here again...
I had a fantastic stay here, very professional and courteous staff, safe property and all you really need is on the Hotel grounds. However, if you need to do additional off property excursions, everything is close by. I thoroughly enjoyed my stay while I was there.
The hotel and staff here is premiere. The hotel and rooms are a 5+ star experience and I highly recommend this hotel to all my friends and colleagues. The location is great and security is at its finest. The executive lounge is great and it offers everything you need to remain comfortable. I want to recognize the staff here and just ask for them and they will provide everything you need. Ms. Shelvi and Ms. Eka, Ms. Yani, Ms. Sandy, Ms. Bella, Ms. Riski, Mr. Fadila, Ms. Olivia, Ms. Risma, Eko, Chani, Dahlia, Ms. Dyanna, Mr. Julius and so many more.... they were all so helpful and gave you that personal service that made my stay at home. Service that is higher than your expectation.
Great hotel with excellent executive service. Friendly customer service, food and drink was fit for a King in the Executive Lounge. I felt like I died and entered heaven while staying in the Ritz-Carlton, Jakarta, Indonesia. Pool and Spa rejuvenated my physical health. I ate three meals in the Executive Lounge fully satisfied my pallet and gastro intestinal desire. In all a great hotel with all the amenities. I would go back any time.
I have a gift from my daughter on my birthday although the time not excatly on my BIrthday. just 1 day after because We can't go on 14th sept. I was very surprised, they gave us the kamboja flower and the nice crown. I would like to thank you to Guest Relation Team. A lady escorted me to the big room and I was speechless because my room was very special with all my picture hang around the room and the song from the video"mama" makes me cry. Also they provide happy birthday cupcake..im very blessed. Thank you Ayu, Ria, Putri and Dei. Housekeeping always come and give what we need in a blink of an eye, very fast service especially ronald and riza. And when im going to the club lounge Yani and fajar are very warm. On the next day, after swimming at the pool there's Ari and Pipit who remember us and gave me a glass of gingger tea afterwards. I was feel like home and blessed. What a wonderful birthday stay i have at The Ritz-Carlton!
All the staffs are very friendly. Most impressed by the hotel guest service director Sonny Warhana , he is friendly & genuinely sincere. The food at tha Asia Cafe is comparatively not much variety as JW Marriott Jakarta, we are surprise the executives lounge is not available for platinum members. That's unusual.....
The Ritz-Carlton Jakarta Mega Kuningan deserves 7 stars, not just 5 starts. I have stayed in many Ritz-Carlton as well as other premium hotels, and this one is a winner in many levels, particularly with their service. The staff Ritz-Carlton Mega Kuningan strives to fulfill every guest wishes, even unspoken wishes, and they did just that. Dei from Client Relation was able to arrange Pilates reformer classes as well as obtain an uncommon product - all prior to my arrival. Upon my arrival, I asked Rina from the spa, if I can have bath salt. Within an hour, a beautiful spa basket containing bath salt, bath milk, bath oil, and scrub was placed in by the beautiful soaking tub that is in each guest room. I had most of my meal at The Ritz-Carlton Club Lounge. A spacious facility with library, multilevel seating areas, cozy couches great for gathering, business center, meeting spaces, dining area, and even a billiard room. The very comfortable, fully attended Club open from and 6 am to 11pm, with continuous delicious, high quality food and beverage serving (full breakfast, snacks, lunch, tea, dinner buffet). The ladies and gentlemen of the Ritz-Carlton Club are beyond exemplary in their service. When Eko learned that I love specific fresh green juice, he promptly found the ingredient and made it at the moment of notice. Learning that I was on my way to visit my grandfather who is critical ill, Eko remembered and asked how my grandfather and my family when he saw me again the next day. When I finally provided the recipe for my green juice, Sandy happily learned it, made it known the rest of the staff, and prepared my fresh green juice within minutes every time I walked into the club (I refused his offer to have the juice prepared ahead of time so it can be ready for me to enjoy). When this same wonderful gentleman, Sandy, learned that I love Indonesian baby banana but the hotel did not have any, he kindly went to get it, in the middle of a hot afternoon, during his short break. The same thing with the pool gentlemen, Maurice and Ahmad, who went to dispatched fresh whole coconut and then prepared them for me when I asked for it. Noticing that I love a particular chocolate truffle, Risky from the Club presented me with a lovely plate of the truffle and other carefully chosen chocolate the next day. The room service and house keeping department have just a perfect service record, delivering every request with great attention to detail and perfect timing. I tried the massage at the spa the day after my arrival. I was very fortunate to have Mira did my massage. I have massage every couple of weeks at home and has met many great massage therapists. Mira was better than all of them. She was so great with her skill that I decided to booked another massage the day prior to my departure. The spa itself was very lovely, with individual shower in each room - a perfect convenience when getting a body scrub. The Ritz-Carlton Jakarta Mega Kuningan in Jakarta also has a wonderful tropical theme pool and garden, growing many of the produce that they use (i.e. curry and pandan leaves, pineapple, orchids……). I had the opportunity to dine at one of their restaurants, Simpang Asia, and found just as great of service and food. I stayed a full week at the Ritz-Carlton Jakarta and during the time the staff learned that my grandfather has been critically ill, and the reason for me to visit Jakarta. At check out, the lovely front desk presented me with a card signed by the Ladies and Gentlemen of the Ritz-Carlton front office. What a wonderful way to really show that they truly care, and not just doing their job. And for anyone who believes that finest resorts are only after our money, all these wonderful extra services and goods were done COMPLIMENTARY. What a wonderful place to stay, The best place to stay, in Jakarta.
Between the necessities to do the business chores, Ritz Carlton has provided excelent services which help the guest, me personally, to find relaxation even in the least time. The food were amazing, with unanticipated taste which I may never forget. Say me exaggerating, but this is how I feel and I wish to come back in the future.
Staying one night two days here is an awesome and once in a lifetime experience. Great security starting from the entrance gate to the lobby's entrance. The staffs are always smiling and greeting the guests no matter how busy they are.
I've stayed one night in the ritz carlton kuningan jakarta, and the service is very excellent. I was always greeted by everyone who working at the hotel with a warm smile and good attitude. The staff truly showed thay they were a dedicated and professional team. And then the facilities is so completed. So recommended to stay at this hotel!
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1377 reviews