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Sheraton Grand Jakarta Gandaria City Hotel

5.0 star property
Luxury Jakarta hotel connected to a shopping center, steps from Gandaria City Mall

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Photo gallery for Sheraton Grand Jakarta Gandaria City Hotel

Lobby
Property video
Lobby lounge
Lobby lounge
Deluxe Room, 1 King Bed (Club Lounge Access) | Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Free WiFi
  • Parking included
  • Gym

Explore the area

View in a map
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta, 12240
  • Place, Gandaria City Mall
    ‪2 min walk‬
  • Place, Rumah Sakit Pusat Pertamina
    ‪16 min walk‬
  • Place, Blok M Square
    ‪3 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Grand Deluxe)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Grand Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club Lounge Access)

  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds (Club Lounge Access)

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Lounge Access)

Junior Suite, 1 King Bed (Club Lounge Access) | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed (Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • 613 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access)

Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access) | 1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access)

  • 816 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Jakarta

Located in Kebayoran Lama, Sheraton Grand Jakarta Gandaria City Hotel is adjacent to Gandaria City Mall and within a 10-minute drive of other popular attractions like Balai Sidang Jakarta Convention Center. This 5-star hotel welcomes guests with 293 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Jakarta, and a short drive from Blok M Square and Grand Indonesia.

What's nearby

  • Gandaria City Mall - 2 min walk - 0.1 miles
  • Rumah Sakit Pusat Pertamina - 16 min walk - 0.9 miles
  • Senayan City - 3 min drive - 1.8 miles
  • Sentral Senayan III - 3 min drive - 1.8 miles
  • Blok M Square - 3 min drive - 1.8 miles

Getting around

  • ASEAN MRT Station - 4 min drive
  • Jakarta Kebayoran Station - 17 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 45 min drive

Restaurants

  • ‪Din Tai Fung - ‬3 min walk
  • ‪Sushiro - ‬3 min walk
  • ‪Sushi Hiro - ‬3 min walk
  • ‪Haidilao Hot Pot - ‬3 min walk
  • ‪Chung Gi Wa 청기와 - ‬3 min walk

About this property

Sheraton Grand Jakarta Gandaria City Hotel

Luxury Jakarta hotel connected to a shopping center, steps from Gandaria City Mall
Sheraton Grand Jakarta Gandaria City Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.
55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 288,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Children's pool
  • Designer stores
  • Golf caddies
  • Golf carts
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,390 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Free pool cabanas
  • Garden
  • In a regional park
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 907500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 288000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way)
  • Rollaway bed fee: IDR 907500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector, a security system, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sheraton Jakarta Gandaria City Hotel
Sheraton Gandaria City Hotel
Sheraton Jakarta Gandaria City
Sheraton Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City
Sheraton Grand Gandaria City
Sheraton Jakarta Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel Hotel
Sheraton Grand Jakarta Gandaria City Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel CHSE Certified

Frequently asked questions

Is a free cancellation option available at Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do around Sheraton Grand Jakarta Gandaria City Hotel?

This hotel is situated in Kebayoran Lama, just steps from Gandaria City Mall. You'll also find Blok M Square and Pondok Indah Mall within a short drive.

Is parking available on site at Sheraton Grand Jakarta Gandaria City Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Sheraton Grand Jakarta Gandaria City Hotel have a casino at the property?

No, Sheraton Grand Jakarta Gandaria City Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Grand Jakarta Gandaria City Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sheraton Grand Jakarta Gandaria City Hotel good for couples?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and a bar.

Are there hot tubs at Sheraton Grand Jakarta Gandaria City Hotel?

No, there isn't a spa tub at this hotel.

Does Sheraton Grand Jakarta Gandaria City Hotel have a restaurant that serves breakfast?

Yes, Sheraton Grand Jakarta Gandaria City Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Will Sheraton Grand Jakarta Gandaria City Hotel allow pets to stay free of charge?

No, pets aren't allowed at Sheraton Grand Jakarta Gandaria City Hotel.

Does Sheraton Grand Jakarta Gandaria City Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Sheraton Grand Jakarta Gandaria City Hotel?

The closest major airport to Sheraton Grand Jakarta Gandaria City Hotel is Halim Perdanakusuma Intl. Airport (HLP), which is 10.5 mi away (37 minutes by car). Another top airport is Soekarno-Hatta Intl. Airport (CGK), which is located 21.1 mi away (45-minute drive).

Are there rooms with balconies that I can book at Sheraton Grand Jakarta Gandaria City Hotel?

No, there aren't any guestrooms with balconies at Sheraton Grand Jakarta Gandaria City Hotel.

Does Sheraton Grand Jakarta Gandaria City Hotel host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Grand Jakarta Gandaria City Hotel.

Sheraton Grand Jakarta Gandaria City Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 196 out of 291 reviews
Rating 8 - Good. 73 out of 291 reviews
Rating 6 - Okay. 13 out of 291 reviews
Rating 4 - Poor. 5 out of 291 reviews
Rating 2 - Terrible. 4 out of 291 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Business Stay

Room is comfortable and clean and being connected to mall helps make a lot of things easier
Stayed 2 nights in Aug 2025

8/10 Good

Yun xi

Stayed 2 nights in Jun 2025

10/10 Excellent

MICHAEL

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.
Stayed 3 nights in May 2025

4/10 Poor

Simon

Stayed 2 nights in Apr 2025

10/10 Excellent

Fannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!
Stayed 6 nights in Apr 2025

10/10 Excellent

EDMUND

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Mohamad Rody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mohamad Rody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Alice, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Testing
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay in the hotel, next to the shopping mall, plenty choice of dining options, room is clean and comfortable, most importantly, quiet
Stayed 3 nights in Feb 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Philip

Stayed 4 nights in Oct 2024

10/10 Excellent

Aislinn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

link to mall door closed at 10pm. Traffic is bad as usual in Jakarta so no difference to this location. Room and bed is comfortable. small neg: Bedroom slippers are lousy quality for 5 stars hotel. Breakfast has great selections and staffs and very helpful everywhere including door, front desk, dinning & security too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Marcus

Stayed 2 nights in Aug 2024

10/10 Excellent

Rainy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Hamaad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay in Jakarta!
Stayed 11 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Stayed 7 nights in Jan 2024

10/10 Excellent

Meetul Bhupendrabhai

Stayed 4 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

clive

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
Stayed 1 night in Sep 2023

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