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Novotel Jakarta Mangga Dua Square Hotel

4.0 out of 5.0

Recent guest reviews

In my visit now, the receptionis staff name Ari is really helpfull n friendly. He help us to get the room that we want. The hotel itself is nice and good for family. My kiddos love this hotel. We will go back to this hotel for sure. Thanks novotel.

Staying at this property it's like coming home! Rooms has undergo renovation and it's beautiful. Great job on the lobby renovation too! Location is strategic and it's connected to a big mall where you can find everything! Breakfast offerings are awesome with selections of international and local cuisine. Most importantly it's very tasty! Thank you Ms. Wenipuri Kiswandari for taking such a good care of my family. Highly recommended if you're looking for a hotel in Jakarta!

Always come to this hotel. Never complain for the services. All staff giving their best especially weni, who always ready for any request. The facilities also great. As platinum member has an acces to premier lounge. Recommend hotel for bussines and leisure

Hi.. me again. Feels like obligated to write a review for all the kind and attentive crews in Novotel m2s. I have no complaints other than the water for shower and bath. The color was like tea! We laughed about it for quite some time. But anyways, perhaps you can upgrade the water filtration system to get a clearer quality. My biggest compliment goes to Ms. Wina, our family's favourite person in Novotel. Always did the extra miles for us. It's so heart warming.. im just a regular guest, not a high tiered member. But she remembers us. We sincerely thank you for her. Mr Nurdin, our lifeguard at the pool.. had a good chat everytime we swim. Very attentive and poor him, all his balloons now are gone :)) Mr Burhan at the resto, who helped me preparing a birthday cake for the birthday boy. Well, cant mention everyone's name one by one as everyone has did an awesome job! You maybe a 4* hotel but you have extraordinary services. Bravo. Grazie Mille. Will come back again later. Ciao!

I've stayed at Novotel Jakarta Mangga Dua Square couple times and It was good in the past.This time the checked in were served professionally and fast. I was ushered to my room on level 9 around the corner and long walk which I don't mind it at all as I am expecting a quiet time while staying in Jakarta. Arrived at the room I was shocked with the condition of the room. the mould smell and you can see the water stained on the ceiling dodgy paint Job. The Bathroom is filthy with mould. anyway as long the aircon work and water pressure and hot water works. anyway 2 days after stayed in that room something wrong I was in the toilet in the evening 9.30 PM and I heard a smack bang noise and I thought someone broke in to my room. Found out there was pile of may be 2-3 buckets of water poured down from the aircon ventilation on the hall way where I put all my shoes . Some of my shoes wet which I quickly wiped as they are not your $80-100 shoes instead very expensive shoes CL. I was shocked as the amount of water on the floor. So I called the operator and mentioned what happened but no one turn up. then I ran down to the Premier floor reception and spoke with Cynthia and she said she will be coming to the room immediately as there was another guest with her. Anyway I when back and waited for a good 5-10 minutes then a guy from the reception came up and shocked seeing what happened and offered to another brand new room on the lower level 5 which I don't mind as long its not mouldy and clean. Anyway here come Cynthia and 1 of her supervisor I assumed and moved me to couple doors and alas same room mouldy patchy stained and super dodgy painting job. and I mentioned to them that as long this won't be happened again As I still have 8 days to go and I was very tired at that point about 10-10.30 pm. The guy from the ground reception told them may be the 5th floor is a good idea. so I took the offer. The room on level 5 is much more like a decent Novotel room. BTW beware with the noise from next door or hall way. paid for premier floor but no mini bar. The last 3 days of our stay there's no hot water(4*????) food is mediocre and I got diarrhoea & stomach bug the breakfast assumed the lontong?? only just recovered but today 3 days after I arrived back home in Sydney. All the Staff are very friendly thats all the plus. The rest has to be 3*

in Jakarta main importance is location and accessibility to reach customers in time passing thru the heavy traffic jams but Novotel Manggadua location is ideal can reach any destination in planned time.this was not possible before. for a stranger to the city also easy to locate and very clear road from airport to hotel. no taxi drivers can take you for ride.nor rob your pocket. i m regular customer to this hotel visit on business just i say best place to stay and staff gives me feeling im not away from home.

excellent check in experience on Thursday, November 9th afternoon good and helpful staff at gym good breakfast good place for business meeting and family gathering good swimming pool good lounge experience

Hotel staff is very good and helpful. Particularly Ria at the Business Centre is great. I wish her all the best for her future and recommend my friends to use this hotel in Jakarta. I am using Novotel all around the world and i am very happy with their properties and staff.

Rooms though renovated is not really great. Service is also average. Breakfast always same menu and choice also not really good. The executive lounge is probably better. Security at entrance screening bags is probably for show as many with trolley bags can just walk in in front of the guards.

It’s the first time for me to stay in this hotel and i felt an amazing moment. Big swimming pool, big room with nice design and clean. The location near to the mall made me easily find the food also. So comfort to stay here. Thank you for housekeeping team who clean the room very good. Big thanks to Mr. Rustam and Ms. Eva who welcoming me in the front desk very warm and friendly. If i have a chance i wil be back to your hotel to feel another amazing moment again.

Jalan Gunung Sahari Raya 1 Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub
  • Outdoor pool

Located in Old Jakarta, Novotel Jakarta Mangga Dua Square Hotel is adjacent to Mangga Dua and within a 15-minute walk of popular sights like Mangga Dua Square. This 363-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Dunia Fantasi and Taman Impian Jaya Ancol are also nearby.


Enjoy a bite to eat at Food Exchange, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


All 363 air-conditioned rooms feature minibars, coffee makers, and safes. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers, phones, and desks are other standard amenities.

Property features

Novotel Jakarta Mangga Dua Square Hotel features a nightclub, an outdoor pool, and a children's pool. Airport transportation is made easy with an airport shuttle (available on request) for IDR 300000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a fitness center, a sauna, and free WiFi in public areas.

Room options

Premier Room, 1 King Bed

King 1 | Sleeps 4

Superior Room Premier Floor 1 King Bed

King 1 | Sleeps 3

Superior Room Premier Floor 2 Single Beds

Twin 2 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 1357 reviews