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Novotel Jakarta Mangga Dua Square Hotel

4.0 out of 5.0

Recent guest reviews

The rooms are very nice and very clean! The food is also really good! It's very nice to stay here. The swimming pool is very clean. The people who worked here are very friendly and helpful! Okhi is the best!

Though the location is not perfect (30 mins from city center), it is a hotel worth to stay. 1. 20 mins from airport without traffic jam. 2.there is a big mall in the same buiding. You can get supermarket, coffee shop and food court easily. 3.well equipped. Gym, big pool, kid land, confernce hall and etc.. is big. Bed is big and comcortable. 5.The best thing in my stay is SPA. Spa room is in very relax design with independent shower and toilet. The massage skill is very good. Recommend to family and business trip.

Was shocked to find six (6) rooms were recorded booked online instead of two (2). Calls to correct this was made but check-in counter not amended accordingly. Bath room amenities only meant for one person even booking stated for two. A/C not cool enough even set at 10 degrees. Bar fridge in the room was empty.

Stayed 2 nights large room comfortable king bed. Nice bathroom only problem barely any hot water and water pressure is poor. Not much information re tours available. Breakfast selection ok but hard to get a hot cup of coffee. Staff friendly and made us welcome.

As a Accor member i know the quality hotel with management Accor but the bad think when your shirt wet when use the sink because the water splash you even you use low, breakfast good but the man front desk no helpful and no good service!

Stayed recently at the newly renovated room on the 5th floor. Only 5th and 6th floors have completed the renovation. 6th floor is the smoking floor so only choice is 5th floor for me. Everything is new - furnitures, bathroom etc. However the AC does not seem to work properly. The room temperature remains warm not cool even the thermostat move down to 18 deg C and max speed at max. And also every morning, loud blast of music from the lounge or breakfast restaurant area can be heard in the room. The room is about 5 units away from the door leading to the lift lobby.

The hotel is attached to a small shopping mall.i was greeted with an upgrade o a deluxe suite. Basically it was two rooms, two TVs basic very limited furniture. Comfortable bed and functional bathroom. A large courtyard swimming pool with beds, unused on this visit but looked inviting. Premier lounge was mainly local food in the evening and for breakfast but alcohol was available during evening time. Many problems with the check in card machine and the room door key in the lift and room door. The reservation was used for locality and would not have be my first hotel choice. Overall an acceptable stay after the initial experiences.

Room was great, and up to expectation, clean and new. I would rate 5 stars if its not for the door access card which I have to changed 3 times during my 3 nights stay. This is definitely not an enjoyable experience after a tiring day. Then again my credit card was charged a holding fee which has not been released until now. Room was fully paid in cash during check-out yet my it is still not released since 27.8.2017.

It's the second stay with Novotel and for me always be the best place for stay in Jakarta thank you for Mira and edelyne and we I thank you for your service and smile and special thank for Lian she is very friendly and weni also. For breakfast good location all they very appreciate all staffs

Had a 2-day stopover in Jakarta and the Novotel served our needs to a tee. Close to Fatahillah Square, malls and easy access to the airport. This hotel is getting on in age but has been well maintained. Travelled with teenage kids who loved the breakfast buffet(s) and pool. We were all a bit disappointed to discover on the first day the pool was shut due to preparations for an in-house Accor function which had a stage built over the water. Then we couldn't escape the (really loud) noise from the pool party that night. Wondered why they couldn't have just used the function rooms which have been designed in a way to provide peace and privacy to hotel guests. But aside from this, everything else was great!

Room options

Premier Room, 1 King Bed

King 1 | Sleeps 4

Superior Room, 1 King Bed (Superior)

King 1 | Sleeps 3

Superior Room, 2 Twin Beds (Superior)

Twin 2 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 1286 reviews