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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 out of 5.0

Recent guest reviews

The first thing I noticed was how nice the whole staff is, and ready to jump to my help! The rooms are very well appointed and spacious, including the bathroom. Everything was very comfortable. Breakfast at the Bangawan Restaurant is very recommended as well. The location at Plaza Indonesia is very practical for shops, banking and restaurants.

I stayed here for 5 nights during my first business trip to Jakarta. The experience was beyond my expectations, staff was friendly, thoughtful, personable. I was offered guest service via WhatsApp which made it so convenient during a busy business trip. The spa was amazing, Celia was my masseuse and it was one of the best massages I have gotten! The hotel has beautiful Indonesian designs, room was big and comfortable. Not a single complain about this hotel at all! FYI - gym is a bit small but still has everything u need.

This was my first visit to Indonesia (and I was traveling alone) so I was very particular when choosing a hotel. The Keraton was well-recommended on travel sites. The front desk and concierge staff were attentive to my needs prior to my arrival. Two staff members who were absolutely outstanding were Aaron from Bellman Services and Rully from the Lounge. Both are exceptionally astute, kind and attentive to details. They made my stay memorable.

I have stayed in other SPG hotels in Jakarta but Keraton raises the bar a notch with their service excellence and warm, comforting smiles of their friendly staff. Ambiance and small details of the design feature around the hotel was excellent. I enjoyed Spa where I was greeted by Ms. Ayu who is very experienced and had fantastic experience. I would stay in this hotel again on my next trip, worth the value.

Stayed in this hotel three nights on the long weekend. Room was ready when we checked in at 1:30pm, and the front desk staff was efficient and friendly. We were escorted to our room at 17th floor, with a view to the nearby building. Staff gave a good brief on the facility and perks in the room. The room is sleek, modern, clean and spacious. But some of the furnitures (cupboard, bedside tables) look tired and could benefit from refurbishment. Walls that separate each room are apparently not very thick as I could hear noises from the next room. Bathroom is quite fancy, with separate shower and bath tub, two wash basins and fancy toilet with different panel. We ordered coffee as welcome drink, but never arrived. The hotel has spa, small indoor pool and basic gym. Nothing to rave about. But there's a personal trainer on call at the gym who's very helpful in assisting guests with advice and suggestions on the suitable type of exercise. Breakfast is served in a buffet and ala carte style. Selection of the buffet is not that great, but the ala carte menu is decent and has healthy menu selection. Service is excellent. However, restaurant interior and setting are odd and not really reflecting the luxury ambience the hotel aims to show. Overall, it's a good experience.

Did not expect much at first, since it might be same as usual business hotel in Jakarta. But the butler service really made the difference, I have butler Andy welcomed me warmly and help me to the room to check-in and explain the facilites very clearly. Other staffs in the hotel also treat me very special. The ambiance is very private and modern. I love the additional service that you can have late check out and early check-in for free! Perfect hotel for business stay in Jakarta.

stayed for one night .i took smoking room so they gave me 8th floor(not that great view ) as i recall but m sure the view will be amazing from the higher floor.However, speaking about is room is 10star. High ceilings, stylish ,modern, impressive at it peak from bose surround system, remote-controlled curtains and remote toilet flush.Great breakfast spread.They even kept desert in my room with a personal touch.Swiming pool is small as its indoor .they have an outdoor pool which is big however it's only for the permanent residence not for hotel guest.yes bulidng is also occupied with permanent residence although you wont be bothered byt them as there access and lifts are separated . Great for few days stay.As apart from the room and luxury , the whole property is not that spacious.They have direct access to PLAZA mall and Grand indonesia is right opposite to it for more food options.Thamrin mall is at walkable distance if you looking for cheap and traditional clothes .

we stayed only for 1 night. We arrived at 3 pm, bit late, but the room wasn't ready yet eventhugh when i booked it i asked early checkin ( thru Agoda ). The front desk customer service asked me and friends ( me husband n 3 friends ) to wait and all of us can have free drinks ( not alcohol ) and cookies in the tea room. Then when we finished our tea time as the room is ready, one of the staffs there in tea room running to us and ask us to pay, i was like , Really , am i that bad ??? and i said to her the front desk gave us all free pls check..and then she said ok i will check etc the end when we checked out no bills

Book the hotel through SPG apps, the hotel offers early check in and late check out... which i think it is very cozy :) Room, spacious and modern, comfy bed, nice view. Bathroom, very big and luxurious. Staffs? Outstanding... Rully (Bengawan Resto), Julius & Okta (front desk), they are the best! Thank you. Brfast, tasty and numerous choices. Will back to the hotel again soon for weekend gateway!

It's one of the best places in Jakarta to have a staycation. The entrance is very discreet and upon entering the lobby area you'll be greeted by opulent atmosphere. Check-in was so brief and, in no time, you'll be entering a spacious and beautiful room. The bed is huge and comfortable to relax and this spacious room is equipped with all modern facilities you can ask. The best part is this hotel is next to the best mall in Jakarta where you can just walk to, do a little shopping and back to your room in easily. Truly, it's one of a superb staycation I've ever experienced.

Jl MH Thamrin Kav 15 Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Plaza Indonesia is within a 5-minute walk of Keraton at The Plaza, a Luxury Collection Hotel, Jakarta while other popular sites like Bundaran Hi are within a 15-minute stroll. This 140-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. Centrally located in Central Jakarta, the hotel is also a short walk from Grand Indonesia Shopping Mall and Welcome Statue.


Enjoy dining at one of 2 onsite restaurants including Bengawan, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All 140 soundproofed accommodations feature sitting areas. 42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, sofa beds, and refrigerators are other standard amenities.

Property features

At Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, guests enjoy a full-service spa, a nightclub, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 603 reviews