Keraton at The Plaza, a Luxury Collection Hotel, Jakarta5.0 out of 5.0
Recent guest reviews
arrival - we arrived quite early in the morning but fortunately the check in time in Jakarta seems very flexible , so we received our rooms immediately . The check in staff were very welcoming and friendly . Cold towels and drinks were offered . room - very spacious and modern , with floor to ceiling windows providing a wonderful view over the city . There was a separate sitting area , huge bed , and table/desk area . The room was light and airy . It was easy to control the blinds/curtains , as well as the room lighting . The bed was great - very comfortable , with a good choice of pillows also being available bathroom - huge , with a separate bath and shower . the bathroom also had floor to ceiling windows with block out blinds . The amenities were of good quality , and generously replaced daily . Shaving brush , toothbrush , mouthwash etc were also provided closet space - this was probably the only thing i found inadequate - very little space to hang clothes or place folded clothes breakfast - was served in a very large open plan restaurant with expansive views over the city , as well as an outdoor terrace . The service was friendly and quick .There was a large range of food available but not always very tasty . the salad bar was excellent though club lounge - excellent . the service and quality of food provided was top notch . They have a large menu with loads of small dishes that you can order any time during the day location - the hotel is centrally located in the city with direct access to upmarket shopping centres Service at the hotel was excellent - there was a problem with turn down on one evening - but was sorted immediately
I've been staying at Keraton over the last few weeks; its easily one of the best hotels I've been at. The staff are awesome, rooms are very comfortable, the team will accomodate any request you have without any delay.. and the location is great too.
Strategic location, direct access to major shopping mall, plaza indonesia and grand indonesia. Room deco are cozy and modern. Limited number of elevator, breakfast menu also limited. Small lobby and parking area
I've traveled to many countries over the past decade, staying in many hotels of all different qualities. I have to say that this hotel ranks very highly among all the places I've stayed. The hospitality of the staff exceeded my expectations; they were quite accommodating and helpful. The room and amenities are simply stunning. I'll be coming back to Jakarta a few more times over the coming months, and plan on staying here!
It was my first time staying in Keraton and it was the best decision i have made so far! Firstly arriving in the lobby was quite confusing because of the low lighting set up and no directions to the reception counter or check in lobby. However, that was not an issue at all after we were handled by the Front desk team. They were so courteous and friendly in a "classy" way! Room was ready even though it was a super early check in. Please note that this hotel provides a 7am check in without i have to be in a certain level of their loyalty membership and there is no additional charges for the early check in which i doubted at the beginning until i proved myself. It was indeed a plus point compared to most hotels. Room was super huge, luxurious and attention to small details was reflected so strong in every corner. Butler team was very professional, during my stay i left a dress inside the laundry bag because i planned to send it for laundry but then i changed my mind and forgot to take it out again. Shelby from butler team wrote me an email to check if I required the laundry services still in case I forgot to fill the laundry list! This is what we call a luxurious experience where the customers do not have to say or ask but the staffs are there to anticipate the guests' needs. Overall staff grooming and hospitality was flawless, and food was great especially the French toast! Kudos to both Front office team and F&B. Thank you Desly, Gunawan and the entire front office team! You guys all nailed my stay and I would definitely return.
I had an Awesome experience!! Amazing service and some employees namely syifa and ririn are very kind and helpful..Coming to food i had best banana and green smootie ever!! :D people are very polite, diligent and professional , Coming to facilities and architecture of hotel.. they are outstanding.. Thankyou Keraton! :)
We stayed in their executive room. The room was modern with a touch of art & culture. You can feel the luxury! It also has an amazing city view, especially at night! One thing to highlight is the Executive Lounge It's located on the 5th floor. They served you an ala carte menu. The food were great, exceeded my expectation. They also have free flow cocktail, wine etc. Total value for money. However, I am not really fan of the Bath Amenities. It smells like herbals. For me, it's one of the best hotel in Jakarta. Great location, attentive service, and excellent rooms. You won't regret to stay here.
The service has always been excellent, staffs are professional and friendly. The facilities are very well maintained, Restaurant and in room dining taste very good. Definitely a very good option for business travellers and holiday goers with slightly better budget as the hotel is not exactly cheap but it does make up for an excellent experience.
Room was very clean, Staff was very friendly, location was good easy to access to malls. Overall experience at this hotel was fantastic. Will definitely stay here again on next visit to Jakarta. Good Job!!!!!!
This is an exceptional hotel with excellent, seamless service. The staff from reception to your 'butler' were amazing and did their upmost to make sure your stay was great. Unfortunately for us, we only had a brief one night after arriving from a long flight. The room was immaculate and very well appointed. We also opted for room service too which was good as well. An early departure for the train station also meant we missed the breakfast service but a take-out was provided for us. The hotel is in proximity to a local mosque but free ear plugs are provided,should that disturb you.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Central Jakarta within 2 miles (3 km) of National Monument, Keraton at The Plaza, a Luxury Collection Hotel, Jakarta is within a few miles (5 km) of other popular sights such as Jakarta Cathedral. This 140-room, 5-star hotel has a restaurant, a full-service spa, and an indoor pool. Centrally located in Jakarta, the hotel is also a short walk from Plaza Indonesia and Bundaran Hi.
This hotel serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 140 soundproofed accommodations feature sitting areas. 42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities.
At Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, guests enjoy a full-service spa, a nightclub, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 62 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 503 reviews