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Keraton at The Plaza, The Unbound Collection by Hyatt

4.5 star property
Luxury Jakarta hotel connected to a shopping center, a quick walk to Plaza Indonesia

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Photo gallery for Keraton at The Plaza, The Unbound Collection by Hyatt

Experience the elegant lobby, featuring a stunning chandelier, a round table with a vase of flowers, and comfortable seating for guests.
Relax in a spacious room with a large bed, city view, and flat-screen TV.
Enjoy meals in a spacious dining area with a long communal table and central kitchen.
Stunning water feature surrounded by a low wall and lush greenery.
Relax by the pool surrounded by palm trees and lounge chairs.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
Jl MH Thamrin Kav 15, Menteng, Jakarta, Jakarta, 10350
  • Plaza Indonesia
    ‪3 min walk‬
  • Grand Indonesia
    ‪5 min walk‬
  • Thamrin City Shopping Mall
    ‪8 min walk‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪23 min drive‬

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Room options

View all photos for Suite, 1 King Bed, Club Lounge Access

Suite, 1 King Bed, Club Lounge Access | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Club Lounge Access

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Club Lounge Access

Room, 2 Queen Beds, Club Lounge Access | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds, Club Lounge Access

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access, Corner

Deluxe Room, 1 King Bed, Club Lounge Access, Corner | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Club Lounge Access, Corner

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Club Lounge Access

Room, 1 King Bed, Club Lounge Access | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Club Lounge Access

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Jakarta

Located in Central Jakarta, Keraton at The Plaza, The Unbound Collection by Hyatt is within a 5-minute walk of Plaza Indonesia and within 15 minutes of other popular attractions like Welcome Monument. This 4.5-star hotel has 137 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. Centrally located in Jakarta, the hotel is connected to a shopping center and also a short walk from Grand Indonesia and Thamrin City Shopping Mall.

What's nearby

  • Plaza Indonesia - 3 min walk - 0.2 miles
  • Grand Indonesia - 5 min walk - 0.3 miles
  • Thamrin City Shopping Mall - 8 min walk - 0.5 miles
  • Sarinah Mall - 9 min walk - 0.5 miles
  • Tanah Abang Market - 13 min walk - 0.7 miles

Getting around

  • Bundaran HI MRT Station - 2 min walk
  • Jakarta Sudirman Station - 17 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 51 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Altitude The Plaza - ‬3 min walk
  • ‪Sate Khas Senayan - ‬3 min walk
  • ‪Wee Nam Kee Chicken Rice - ‬3 min walk
  • ‪Ramen Seirock-Ya Jepang - ‬3 min walk

About this property

Keraton at The Plaza, The Unbound Collection by Hyatt

Luxury Jakarta hotel connected to a shopping center, a quick walk to Plaza Indonesia
Built in 2024, the brand new Keraton at The Plaza, The Unbound Collection by Hyatt offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 750200 per vehicle one-way. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this luxury hotel include an outdoor tennis court, free use of bicycles, and laundry facilities.
55-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, minibars, and espresso makers.
An outdoor tennis court and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 11 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: IDR 826,500 for adults and IDR 550,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • C’s Steak and Seafood
  • Grand Cafe
  • Sumire
  • The Club
  • The Lounge

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Shopping mall

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Assistive listening devices
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 51 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 1000000 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: IDR 1000000 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately IDR 826500 for adults and IDR 550000 for children
  • Airport shuttle fee: IDR 750200 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 750200 (one-way), (up to 13 years old)
  • Rollaway bed fee: IDR 1000000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Keraton
Keraton Luxury Collection
Keraton Luxury Collection Hotel
Keraton Plaza Luxury Collection Hotel Jakarta
Keraton Plaza Luxury Collection Jakarta
Keraton Plaza Luxury Collection Hotel
Keraton Plaza Luxury Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton Plaza Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton at The Plaza, The Unbound Collection by Hyatt Hotel
Keraton at The Plaza, The Unbound Collection by Hyatt Jakarta

Frequently asked questions

What can I see near Keraton at The Plaza, The Unbound Collection by Hyatt?

This hotel is situated in Central Jakarta within a short 7-minute walk of Grand Indonesia and also 11 minutes on foot from Thamrin City Shopping Mall. You'll also find Central Park Mall and Kota Kasablanka Mall within a short drive.

Is parking available on site at Keraton at The Plaza, The Unbound Collection by Hyatt?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Does Keraton at The Plaza, The Unbound Collection by Hyatt have a casino?

No, Keraton at The Plaza, The Unbound Collection by Hyatt doesn't have a casino.

Is there an indoor pool at Keraton at The Plaza, The Unbound Collection by Hyatt?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Keraton at The Plaza, The Unbound Collection by Hyatt?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and 2 restaurants.

Are there hot tubs at Keraton at The Plaza, The Unbound Collection by Hyatt?

No, this hotel doesn't have a spa tub.

Does Keraton at The Plaza, The Unbound Collection by Hyatt feature a restaurant that includes a breakfast menu?

Yes, Keraton at The Plaza, The Unbound Collection by Hyatt has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Keraton at The Plaza, The Unbound Collection by Hyatt allow pets to stay for free?

No, pets and service animals aren't allowed at Keraton at The Plaza, The Unbound Collection by Hyatt.

Does Keraton at The Plaza, The Unbound Collection by Hyatt have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Keraton at The Plaza, The Unbound Collection by Hyatt?

The closest major airport to Keraton at The Plaza, The Unbound Collection by Hyatt is Halim Perdanakusuma Intl. Airport (HLP), which is 9.1 mi away (40 minutes by car). Another top airport is Soekarno-Hatta Intl. Airport (CGK), which is located 19.5 mi away (51-minute drive).

Are there rooms with balconies at Keraton at The Plaza, The Unbound Collection by Hyatt?

No, there aren't any guestrooms with balconies at Keraton at The Plaza, The Unbound Collection by Hyatt.

Keraton at The Plaza, The Unbound Collection by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 86 out of 124 reviews
Rating 8 - Good. 30 out of 124 reviews
Rating 6 - Okay. 5 out of 124 reviews
Rating 4 - Poor. 0 out of 124 reviews
Rating 2 - Terrible. 3 out of 124 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jin Dao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Mar 2025

10/10 Excellent

Theresia Olianawati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍👍👍

Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Stayed 1 night in Feb 2020

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Stayed 2 nights in Feb 2020

8/10 Good

Minas

Liked: Staff & service, property conditions & facilities, room comfort

Good but needs improvements in room ergonomics.

The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Stayed 2 nights in Jan 2020

2/10 Terrible

thomas

Stayed 2 nights in Dec 2019

8/10 Good

Vincent Chew Meng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, but not good enough

First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wai Ching Josephine

Stayed 2 nights in Nov 2019

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

BKA, Miami

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Stayed 4 nights in Jul 2019

10/10 Excellent

Manny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Stayed 4 nights in Jul 2019

10/10 Excellent

Parwanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in May 2019

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The renovations should not be during working hours

The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Stayed 1 night in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Juta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Stayed 1 night in Jan 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Stayed 6 nights in Nov 2018

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% POSITIVE

All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Stayed 1 night in Nov 2018