Hotel Indonesia Kempinski Jakarta5.0 out of 5.0
Recent guest reviews
I stayed with my baby here, first time we went to check in they gave us smoking room (they called it multi-room or something like that). They said there’s no more available room, and they already clean up that room for us, they offered us air purifier, etc. So i agreed to see the room, but when we came in, i could smell the smoke. So i decide to went home, since my home wasnt far away from the hotel so i could still attended the meeting. I was very upset for the first time, but then the duty manager called me and said they would upgrade our room. So i stayed there with a upgraded room :) ah, i also met mr. novie-the bell boy. He’s very nice to us.
It is one of the luxury hotels brand that we like but for kempinski jakarta, we think they overrated. The room is luxury but quite small and surprisingly low ceiling. Breakfast good but not too special. Very good location for business trip and shopping purposes.
Booked deluxe king room 1502.Hotel is strategically located beside the Grand Indo Mall. They have connected linkway. Greeted by plenty of staff and check-in was fast. While waiting for room key, given a cold towel for freshen up. Suppose to have welcome drink but no given. There jug of ice tea so I help myself. Room is spacious and tub is massive. Great supply of toiletries. Breakfast is awesome especially the pastries but too much crowd. Overall, I'm happy with my stay.
I stayed for 5 nights, I was pleased with the facilities but disappointed with the service. During breakfast, the staffs were repeatedly ask whether they can pick up the plates or not which I found it annoying and one day I haven't finish my meal, even you can clearly see that my glass was still full of water, and I leave it for a while to get a juice, when I was back I was surprised that my table was being cleaned, then I asked the staff why she was cleaning my table and she said sorry then leave. No gesture of regret or apology and no effort to fix her fault e.g offer to get a new drink or meal. And the food taste was ordinary for 5-stars, I can find better food in 4-stars hotel. In addition to that, I bought a mini drive-able car for my son from toys kingdom at Grand Indonesia Mall (a shopping mall adjacent to the hotel) then I wanted to bring it to my room since its mine and I don't have any place to store it but the security stopped me and said that I am not allowed to bring it to the room and she didn't say why. After negotiation she allowed me to bring it to the room but it has to be carried by the hotel bell boy. And on my way to the elevator I spotted a CENTIPEDE crawling around. Another issue, you share the parking lot with shopping mall and non-staying guests so most likely you will get the parking spot far from hotel entrance. The Kempinski should definitely check the cleanliness of the hotel and train its staff to be more polite to all guests regardless the nationalities (I found that the staffs are seemed more kind and polite to foreigners)
I would easily give a 5 star if not because of the cleanliness of the room. Well I found few mosquitos flying around the room. But overall it is a good stay, the room is great it is very quiet, the bed is comfortable, the service is good, and the access to the mall is just by walking distance.
On 5 february 2017, this is my first experience dinner at hotel kempinski. I got reward from my GM, and my GM recommended us to dinner at signature cafe of hotel kempinski. Overall is awesome, the service was hospitable. And the buffet are very nice
Enjoyed my latest visits to the Hotel Indonesia Kempinski. Great rooms, very comfortable and quiet, excellent bathrooms. Signatures restaurant offers and amazing breakfast selection and great service. Particular praise for Mardi who looks after guests in the restaurant ensuring a great coffee start to the day.
Stayed again at this hotel, really comfortable and clean rooms, Gluten Free bread available at breakfast and a great gym. Access to the mall makes this a great hotel when coming to Jakarta. Still my first choice.
The hotel has an amazing breakfast set-up. That being said they were specific about getting your name, room, guest number... I wanted to run away from the various questions. It was just too early. I had business meetings all week, but dragged my family along. It was nice having the entrance to the mall during hot and/or rainy days. Don’t know much about the pool - the kids went so I’m assuming it was ok. The executive lounge was decent. It was a quick beverage and snack. We were upgraded and it was lovely. The room size was nice and the tub was massive. I didn’t get to take a lap - busy in and out of the room. The kids enjoyed their time so it was nice. They had a few amenities for the kids but I had to keep calling downstairs for assistance.
Stayed here for few days before heading to yogyakarta. The hotel was amazing, the staffs weee super friendly, the room was super chic and so comfortable. The location was the best right in the center of jakarta. It was so close to the mall just right behind the hotel. The buffets, breakfast and dinner were amazing the best set up I have ever seen. If you visit jakarta I really recommend to stay here. I love it.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Central Jakarta within 2 miles (3 km) of National Monument, Hotel Indonesia Kempinski Jakarta is within a few miles (5 km) of other popular sights such as Jakarta Cathedral. This 289-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an outdoor pool. Centrally located in Jakarta, the hotel is also a short walk from Plaza Indonesia and Bundaran Hi.
There are ample dining options with 4 onsite restaurants, including Signatures, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All of Hotel Indonesia Kempinski Jakarta's 289 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, laptop-compatible safes, and phones are other standard amenities.
Guests of Hotel Indonesia Kempinski Jakarta enjoy a full-service spa, an outdoor pool, and a health club. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is an airport shuttle during limited hours for IDR 887000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1100 reviews