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Hotel Ciputra Jakarta

4.0 out of 5.0

Recent guest reviews

The Hotel is located an excellent part of the City as it is near to Ciputra Mall open to the Mall and you can enjoy it any time or go shopping . The hotel very near from the down town ( City Centre ) where you can go to visit any time by taxi , and also its fantastic location which near to airport , as it takes you to airport only 30 to 35 minuets .

Since i am a regular traveler to Indonesia , Ciputra Hotel in Jakarta became my favorite hotel ever since . I been to so many hotels in Jakarta , but i did not felt as confirtable as my home like Ciputra Hotel . The staff are very pleasant and welcoming you from the time of checking in to checking out , daily breakfast and variety of food provided are execellant and generous , size of room and beds are very confirtable and location is very convenant for shopping and entertements . Finally, the price is very reasonable to the other semilar hotels. A big thank you for all the staff of the hotel front desk especilly Mr Heru Mustapa and his staff who made our stay very enjoyable . Dr Anas T

it is very nice hotel, good location and very helpfull friendly staff every where you move in the hotel.it was pleasant stay and i will come back again. and i recommend for friends when they visit jakarta.

Had a very pleasant stay in this hotel for 4 nights. The hotel is not very new but well maintain and looks very clean except some pest issue (ants). The hotel is very conveniently located next to Ciputra Mall with many eateries, shops and a movie theater to spend our free time. Check-in was a breeze and we had our luggage sent to our room just as soon as we had arrived at door. However, the bathtub in the bathroom is not suitable for shower as the base is not flat, this made shower in standing position a balancing act not suitable for the fainthearted. Overall experience very good, will definitely visit again.

Nice upmarket hotel but not overly expensive. Good choice of food also has the added advantage of having access directly to the shopping mall next door. Pool bar is nice to relax by in the daytime or evening, Only downside is sometimes the hotel can be difficult to get to but that's Jakarta not the hotel's fault.

I booked an executive room and stayed on floor 16. The room was acceptable and clean with everything I required. The staff in the executive lounge were exceptionally friendly and couldn't do enough to help. Even after I checked out they still looked after me with food and drinks. I have stayed at other hotels in the area and still think the Ciputra is the best despite being dated.

Ciputra Hotel is in a great location. You have access to many shops and restaurants. The hotel is linked to the mall. It is also near the airport. The rooms were very comfortable. The breakfast buffet is very grand very popular. You need to eat breakfast before 08:30, or it is very crowded.

It’s good hotel but old .. the room furniture is old .. the bathroom is not good .. the lounge for executive room is very good .. the restaurant is very delicious .. overall .. I think I don’t visit this hotel again .. my evaluation 7.2 from 10

I booked a non smooking room with an extra bed and breakfast for 3 person (3 nights stay) by phone 1 day before my arrival. I arrived at 23.30, need around 40 minutes to check in (Too long and tiring!), and knowing that the room that i booked is not available (i asked for a non smooking room) and the receptionist (Mr. KURNIA) was RUDE!! He said that i'm impatient! Hey, its almost midnight! I'm tired! And i have to deal with the fact that my room isn't available and it's a very long wait because there is only 1 receptionist at first! The worse of all, He didn't even say sorry after calling me impatient!!! I think this 5 star hotel need to teach their receptionist how to handle a guess!!! He then said that my room is being upgrade and In return he gave me complimentary dinner for 2 person and for 3 days, which is nothing for me comparing to how he treated me! Without saying sorry, it's all nothing! So unprofessional! I really appreciate the fast response of the emergency line in the hotel after i call about my grandfather that fell down in the bathup and the bathroom is locked. The engineer come fast, open the locked door, also help to lift my grandfather. Luckily, my grandfather is fine, nothing is hurt. The hotel also call us, asking about his condition and reffering a doctor to check. Negative: - Rude Receptionist - Road access is a bit complicated - The lift's door close so fast, my grandparent is almost impacted Positive: - The breakfast is delicious, the maid was nice and polite, they even serve tea and coffee on the table - Mall ciputra is just in the next building - located almost in the center of Jakarta - old hotel, but clean, my grandfather love it!

I just recieve an email from the hotel to share our experience about our recent stays so here's our experience. Staying here twice in two months periods. The first one in december, we got room 1411 and 1412 which is have a nice view of the surrounding area especially at night. When we first arrive they cant find our booking that we booked through agoda. After more than half stressing out (making few phone calls, and going backward and forward from the receptionist and their back office) an hour they give us the room. The only bonus point on this stay is When we check out we were help by the porter "Nassan" that help us with a great customer service to pick up our luggage and take it to our awaiting taxi in the lobby. We come back in january, when we arrive at the lobby, we were greet by "Nasan" again, he still recognized me and my family of 2 adults and 2 kids. This time the check in quite smooth interms of finding our booking as we booked their "Thank God It's Free Day (TGIF)" through their website. BUT in that package we suppose to recieve "playing card at fun world value at Ro. 100.000,-" (1 on each room, we booked 2 so suppose to get 2 X. When almost finish the check in process, i was told that they dont have ANY of the playing card anymore as "they havent be reprogrammed to 2018" and the guys that seems to be the check in supervisor told me is no longer valid which is so ANNOYING and yet they still advertise on their website and an email they send couple days before our arrival ALSO on their doors that leads to the mall and their own lifts. In my opinion is a FALSE ADVERTISING. What make it worse... they only apologize but didnt even offer any kind of replacement. The reason we booked their package because we got 2 kids that would love to spend their time playing games at the fun world. If we were told otherwise earlier, we may booked at their others lower rates packages or even at other hotels. The other problems on this second stay is... we were requested that we got higher floor. When we arrive we were given 811 and 812 with the NO view because the window views is blocked by "The ROOF of mall ciputra " Also in their TGIF packages we were given voucher for their milkshake or ice cream also another voucher for welcome drinks that we can get from their bar at near the lobby, but yet again... we were told "only drink in the bar cant take it to our rooms or at breakfast on level1" I maybe can understand that cant take it to the room cause they cant control their glass stock. But to be told cant even take it to their own restaurant on level1. It's SO ridiculous. The bathtub on one of the rooms, cant hold the water in the bathtub nor can be open to drain the waters. I will have to RECONSIDER for our future trips to jakarta about staying at this hotel again after all these debacle. Probably the only good things is this hotel attach to the mall and easy to find taxis. Also because of "nasan" that make our stay more bearable.

Jalan Letnan Jendral S Parman Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Grogol, Hotel Ciputra Jakarta is adjacent to Tarumanagara University and a short stroll from Central Park. This 336-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also close to this Jakarta hotel are National Monument and Jakarta Cathedral.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 336 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free bottled water. Guests can expect to find free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and slippers. Safes, phones, and desks are also available.


Property features

Hotel Ciputra Jakarta features an outdoor pool, a children's pool, and a health club. Airport transportation is made easy with an airport shuttle for USD 30 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 17 meeting rooms.

Room options

Executive Queen - Free Laundry 2 PCS/Day

Queen 1 | Sleeps 3

Grand Deluxe Queen - Free Laundry 2 PCS/Day

Queen 1 | Sleeps 2

Deluxe Queen

Queen 1 | Sleeps 3

Deluxe Twin

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 447 reviews