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Hotel Ciputra Jakarta

4.0 out of 5.0

Recent guest reviews

close to mall, easy to find restaurants, but the tab water quality needs to improve, slightly yellowish. good location to access highway, about 25-40 mins to airport, depends on the traffic.breakfast quality and choose is on the average.

This hotel is on the same building with the mall. I stayed here two nights on business purpose. The staff is friendly and helpful, praise to the old doorman, he's nice and very friendly. Very easy to go around by taxi, close to malls. The food at the dinner buffet is also quite good, it mostly empty except during breakfast time. I tried some cocktails at the pool bar as well, it was good. The room is kinda old tho, but I could see they cleaned it well.

This hotel is a little bit old {was built in early 1990) but still maintained well and recently managed by Swiss Bell Hotel. Its room was quite cozy but unfortunately its TV was out of date. The breakfast in its restaurant was standard, fortunately many restaurants could be found in Citra land mall which was connected to the hotel.

Located together with a spacious mall this hotel is a perfect place for a sanctuary journey during a week-end or when you leave all your bussy bussiness behind ..... Spacious room, cozy restaurant n bar - where you can sit and chat with your families or friends, all are there.

Positiv : - Clean - Spacious - Very good service - Friendly hotel employees - Reasonable rate - Good location next to Citraland Mal Negativ : - Traffic Jam Area, especially in the morning and in the early evening ( Grogol ) - Placing sofa would be advisable - Refrigerator in the room ( no. 703 ) does not function

I stayed at Hotel Ciputra in May 2017, The location is quite good, with a mall placed around the base of the Hotel. Unfortunately there is no decent restaurants in the complex, which is a bit of a shame as there is nothing in the area outside of the complex (within walking distance). The room is as expected, well maintained and beautifully presented, however the room could do with a bigger TV. I could hardly see the screen from the bed. The shower head in the bathroom was horrendous, spraying water all over the bathroom. The pool and bar is quite nice and certainly adds value to the hotel, The bartender was exceptionally nice and made the experience pleasant. The WIFI is the worst i have had at any hotel in Jakarta, capped at 1Mbps and times-out forcing you to login over and over again. Almost unusable. I would stay here again.

The location of Ciputra Hotel is good, just walking distance there is a shopping mall beside our hotel, which is very convenient for us. The hotel is a bit old, but so far is okay for our short business trip.

I have booked executive queen for business trip in mid May. Room is ok. But when I used the shower facilities, the drainage system is very bad. After I finished bathing, the water ends up to 6 - 7 inch deep. I've told the counter but there is no difference made for the subsequent few nights. At the last night, there seems to be some issues with the hair dryer. I've called to request for a hair dryer and the counter said they will check. I waited for 30 mins and noone came and I gave up and went to sleep instead. Quite a disappointing experience.

I have a short stay (2 nights), so far not bad. Because I have business event at another hotel so I must check out and keep my luggage temporarily on Ciputra concierge. Because sudden meeting, I can't go back to Ciputra to pick up my luggage so I order Grab to pick up my luggage. The concierge officer said that he can't release my luggage to other people besides me only, even when I said that he can ask any questions (including my credit card number) to verify if it's real me who's on the phone. He also call his manager and his manager also said the same. When I ask for solutions, they said that I must make a statement letter and email it with my ID Card. I said I can't do that because I'm in the middle of meetings and they still don't release my luggage, still no other solutions, they only said "we CAN'T release your luggage" That's why I must go back to this hotel (after my meeting finished) around 12.30AM just to pick up my luggage. I think I won't come back to this hotel again because the concierge rules is too strict.

Stayed here recently, - good location considering Jakarta's hopeless traffic conditions. Breakfast was included and OK. Overall the hotel works fine, of course not so new, and price makes this a good choice. Staff very friendly and professiona

Jalan Letnan Jendral S Parman Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Grogol, Hotel Ciputra Jakarta is adjacent to Tarumanagara University and within a 10-minute stroll of Neo SOHO. This 336-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also close to this Jakarta hotel are National Monument and Jakarta Cathedral.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


The 336 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free bottled water. Guests can expect to find free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and slippers. Safes, phones, and desks are also available.

Property features

Hotel Ciputra Jakarta features an outdoor pool, a children's pool, and a health club. Airport transportation is made easy with an airport shuttle for USD 30 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 17 meeting rooms.

Room options

Executive Queen

Queen 1 | Sleeps 3

Grand Deluxe Queen

Queen 1 | Sleeps 2

Grand Superior Deluxe Room

Queen 1 | Sleeps 3

Deluxe Queen

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 386 reviews