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Grand Hyatt Jakarta

5.0 out of 5.0

Recent guest reviews

When I came first at this hotel, I feel comfort and enjoy...the staff is very helpful and the room is clean. All of necessary thing that i need is available in the room. This hotel is very recommended and I want go back to this hotel when I have a holiday...

Although this hotel is quite some times, but it still shows how great this hotel’s building it was. What I had noticed that some staffs especially in the reception need more hospitality and friendly to the guests. Not only give more hospitality to some vip or frequent hotel guest. Foods are good. Concierge staffs are also need more friendly and hospitality to the guests The Grand club lounge staffs are the best.

This Grand Hyatt was probably one of the great hotels of the 1980s. It has grown weary. The carpet in the hallways is worn out. Everything looks tired. For this price point, there are many better options. Keep looking. I highly recommend the Ritz Carlton.

This is your run of the mill Hyatt!! Not to the Grand standard !! Dated rooms, noisy 1980’s cafeteria style “cafe”, dirty used carpets in the corridors ...etc etc. The staff is trying very hard but upgrade of facilities is overdue !!!

Convenient location to places of interest and shopping centres. Service is fantastic. Traffic jams can be very frustrating. City is safe and presence of security around the city is very assuring. People are very friendly and helpful.

The team very professional in their interactions with warmth and friendly. Great food and exemplary service in C's Restaurant. The staff very knowledgeable and assist in a very possible. Had the best ever message..... Truly recommend it. Excellent location with a direct access to a great Mall.

Came for a business trip in November. Being a Grand Hyatt chain, there's a standard that they had to uphold and they did it well. Service crew was courteous from the doorman to the receptionist. Rooms are large and spacious. I like bathrooms where they compartmentalise the toilet and the shower rooms. There's also a separate area for clothing. Opt to stay in the north east wing, where the window faces south. Morning sun is a killer. We were awe by the beauty of their pool area. So serene and peaceful, maybe cos we wee there on a weekday. The pool was huge with a segment with a 50m full lap. Lots of cosy beach deck chairs littering the area. Its a pity that we were not here for leisure and did not have the opportunity to enjoy this beautiful area. Our breakfast was at 20th floor. Figured its for business crowd, as the space was smaller than that at the reception level. Location is very convenient as its near some major shopping centre. We travel mostly by car but was stuck in the Jakarta traffic most of the time. It's a good place for business travellers. Will return knowing that I could get good service with good rooms.

We were stayed there as part of wedding venue checks for our special day next year, however since the checked in process we faced so many issues. First, the lady who assisted us not even recognized us as couple. We are mixed couple and I do understand that people stigma about these in asia, but consider hyatt as american brand, the experience that I had shouldnt even be allow. Then the room key was not working, when I asked for duplicate key, then again, same treatment. Very pity attitude point of you fron your staff. I gave 3 stars rate becauss i do like the swimming pool and location wise. Other than that- I will prefer anothwr hotel.

We were stay in room 2218 with Bundaran HI view. Putri from Reception next to Grand Club assist us very well. Clea nliness, great! We love the spacious room, bathroom with full mirror on the wall, and I like the wakling closet because they have electric plug near the mirror so it's easy for me to have a hair-do thingy. Some hotel doesn't have that. We enjoy the tropical pool and jogging track. We also pemper ourself in The jacuzzi and sauna. We have a relaxing time at Grand Club and breakfast at Grand Cafe. An item we used to found during breakfast is beef bacon, but unfortunately we can't find here. But it's ok. Overall, was an outstanding stay experience.

The hotel feels extremely safe, like a fortress. The staff are exceedingly polite and helpful. The rooms at least at executive level late roomy and clean and comfortable. It is also convenient that the hotel is connected to a big mall. I really like the big, airy gym. The pool is big enough for laps, and they have tennis courts. All in all, this is an outstanding hotel.

Jalan M.H. Thamrin, Kav. 28-30 Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Central Jakarta within 2 miles (3 km) of National Monument, Grand Hyatt Jakarta is within a few miles (5 km) of other popular sights such as Jakarta Cathedral. This 5-star hotel has 427 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free in-room WiFi. Centrally located in Jakarta, the hotel is also a short walk from Plaza Indonesia and Bundaran Hi.


Enjoy dining at Grand Cafe, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or 2 coffee shops/cafés. Start your day off with breakfast, available for a fee.


The 427 air-conditioned accommodations feature 2 bathrooms and afford space to spread out with sitting areas. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and slippers. Microwaves, refrigerators, and minibars are also standard.

Property features

Grand Hyatt Jakarta features an outdoor pool, a children's pool, and a health club. Valet parking is offered for USD 150 per day. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 9 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1121 reviews