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Best Western Mangga Dua Hotel and Residence

3.5 out of 5.0

Recent guest reviews

The location of the hotel is close to everywhere. Room is clean and water preasure is good. Limited choice for breakfast and average taste. So many mosquitos in breakfast area n lobby.Air conditioner in room 2703 is cool. We haven't try the pool.

The hotel is situated in a dirty area with open stinking drains that are ideal breeding grounds for mosquitos. The Reception area and restaurant are quite impressive to look at however once we sat down for a meal, we were plagued with mosquitos and other insects. The hotel needs to address this problem by fitting one of those blue insect zapping gadgets. The rooms were comfortable however the maintenance leaves a lot to be desired. The bathroom in our friends' room was leaking, they were shifted to another room, the ceiling was leaking. They reported the problem several times but it was not addressed. The toilet started to leak in our bathroom and once again it was ignored despite being reported. Service is slow and the staff are not trained to basic levels of hospitality.

I stayed here last week on my first day arrival in Jakarta. I booked a room as well as an airport pickup.However there was a mistake from the hotel side when I waited longer at the airport and it turned out that the driver was already there but with a different name on his paging board.I was dissapointed a bit. However, thanks to Front Office who let us for early check in and free upgrade our room with a very nice view of Jakarta city. The location also is very strategic which is close to Mangga Dua mall and ITC for shopping. They also have car service to go to other city with good driver. Breakfast was good,so many selections and staffs are all friendly and polite. Good Job Best Western, I''ll definitely coming back and recommend your hotel to my friends. Its just that in future, please be more alert and accurate on the paging board and guest name issue to avoid any problem or dissapointment and also I hope the lift will be fixed as soon as possible because me and other guests were also complaining about have to wait for a long time to reach to our floor. Anyway,good stay! Terima Kasih!

Me and my family (2 kids) enjoy every moment at this hotel, strategic place, good facility, entertaining new year eve show, delecious breakfast, most of all friendly manager and staf.. highly recomended

Stayed here a few days visiting friends in the area. Very nice hotel, classy feel and decor. Comfortable room. Excellent breakfast featuring Indonesian favorites, along with more standard fare. Great location, with many attractions a short walk away.

The view is so amazing and breathtaking from our room. Our room was at 29th floor. We were offered a free room upgrade when we arrived there. Rooms are very spacious enough. Very cheap also. The buffet breakfast was so delicious with many choices.

My room is big, clean and had a great view. But the gym is awful. No aircon, rubber smelly, very hot, i hardly breath. Swimming pool is okay. The check in and check out are quite fast. I ask for 2 connecting room, they didn't give me, but at least they upgrade my room

Stay at this hotel for 2 nights....not a new hotel but it is indeed clean and well maintain. Large room and comfort bed and pillow. Close to ITC Mangga Dua, shopping area with very affordable price and good stuff quality. Stay here and no regret. Thank you

The room so nice. Big and cheapest. The friendly staff really is really attract you to come again. The best thing in this hotel is the foods. The variety and taste is so good. The town view is nice. You can see everything in town from room. For sure i will being a repeated guest in future.

+ Excellent staff--always friendly and welcoming + Gorgeous pool + Lovely views of the city + Tasty breakfast with lots of local and Asian options + Breakfast starts nice and early at 6 a.m. (very convenient for people with flights or tours booked) + Tasty Indonesian food at dinner, for a reasonable price + The gym includes an elliptical, two treadmills (one on an incline), a few weight machines, and an exercise bike *** Tip #1: There's a water dispenser in the gym; bring your own reusable bottle to avoid creating plastic waste! *** Tip #2: There's a shower in the restrooms next to the gym, just above the pool. Very convenient! - Slow elevators (well, not slow, exactly--just too few of them!); be sure to allow plenty of time to get up/down, especially on busy mornings. - The gym and halls were quite warm; the gym had A/C, but it seemed to be switched to fan, and I couldn't find a remote control. - Either the shampoo or the conditioner left my hair feeling greasy; it might be perfect for some types of hair, but apparently it can cause problems for fine/blonde hair. No worries; just bring your own! - My room had a balcony, but the door had been locked to prevent people from going out onto it. (Not a problem, exactly, just disappointing!) Overall, a wonderful experience. I would definitely stay there again!

Jl Mangga Dua Abad No 111 Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Old Jakarta, Best Western Mangga Dua Hotel and Residence is a leisurely stroll from sights such as Mangga Dua Square and Mangga Dua. This 168-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool. Located centrally in Jakarta, it's also close to National Monument and Jakarta Cathedral.


This hotel serves as home to a bar, along with a café that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


All 168 air-conditioned rooms provide fireplaces, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free bottled water, and safes are also available.

Property features

Best Western Mangga Dua Hotel and Residence features an indoor pool, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle for IDR 250000 per vehicle roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a fitness center, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

57.0% of guests recommend this hotel

Total of 282 reviews