Aston Rasuna

Went to Jakarta for meeting with clients, decided to stay here for 3 nights. Friendly staff very helpful and great view from our room. We understand that the building is old but too bad that the sink was smelly and the housekeeping not cleaning the room well. It was good because we complaint once then the next day, every is going well. Just the air con not very cold and wifi is kinda slow.

I and my family once booked for a two-nights stay in this hotel via a local online travel agent few days before check-in. We booked a room that can be used for 5 people. But instead of getting the room we already booked, the receptionist gave us two separate rooms. The receiptionist seemed to putting more attention to some guests who just came from the Middle East, who arrived after us. My dissappointment continued when we reached the lift. The lift was so crowded that we need to wait at least half an hour just to go to our rooms. When we reached our rooms, one of the rooms did not have any remotes for the AC. How could we even stay in a room when there is no remote for the AC? Then we decided to stay in one room that has the remote. And then the bedrooms are way different from the given picture. The TV inside the master bedroom was old and did not have any international TV channels unlike the TV on the living room. The bathroom has no air ventilation, so we need to open the door while taking a bath. We then decided to check out from the hotel despite still having another night to stay. Overall, from all Aston hotels in Jakarta & Indonesia that I have ever stayed, this is the worst Aston hotel to stay. A lot of things need to be fixed and done, because the image you just gave to me and my family is unlike other four-star hotels.

I already in aston 3 times.. I have a good feel even i stay on there, from room service until restaurant service. I got sweet memories with some waiter in mezza cafe, he's name Rahmad I meet with him even i breakfast on there.. I give some tips because i like him,he give me excellent service in the restaurant

I went there for a 2 days meeting. Overall I was satisfied with the service, although we get the bridge meeting room area which required us to walk a distance (and passing dark alleys) to go to the restaurant. The food variation was sufficient, and the staff were really helpful. The thing I don't like is the traffic. Well anyhow, I think this place is one of the good choice to hold a business meeting.

Good value for money; good if you need space and multiple rooms. We had a huge room with 3 bedrooms, cleanliness was ok, room amenities were working well (ac, fridge, etc.). The room, esp. bathrooms, would need some freshen-up, but it was acceptable for us. Nicely located in Jakarta, near shopping malls and other activities. Was not over-priced. Ok for trips with large family

Very Bad service, it take very long time to give us an extra bed, we have to wait almost an hour. One of our room had a AC leakage and the other room have malfunction on the bathroom but the hotel not reccomend us to change room till we ask for it. And finally when we ccheck out again we have to wait 30 min for bell boy to help us with the luggage and we have to pay for parking!!, after we argument they give us free for one car. This is very bad experience for us. I will not reccomend this hotel for stay. VERY PRICY FOR BAD SERVICE

The room are like apartment, the rooms have fridge, washing machine, microwave, kitchen, drinking water and tv. I have brought an pent house which was on 32 floor the view is awesome. Cost was around 5000 inr per day.

If you're looking for a huge, clean space without paying attention to interior detail and other facilities, you can pick this place. Location is in central jakarta, near to many malls and sport stadion where you can jog in the morning, pool is ok. this hote/apartmentl are most likely to be booked by arabic and asian indian people. but the facilities on the 5th floor are quite interesting.

Place is nice, we'll maintained with adequate staffing and security. All amenities like gym, spa, pool, shopping, etc. In the end tariff is also reasonable. Nearby to all major business parks and malls in city.