Ascott Jakarta

Great place to stay with generous size of rooms, service was good but there's room for improvement. kids play room and swimming pool need an update. other than that everything else was great and would recommend this to others.

BEWARE Double Charged - Impossible to sort it out Review of Ascott Sudirman Jakarta Reviewed 2 weeks ago I stayed at the Ascott Sudirman on the 17th of June. I was charged twice for my stay, once in advance when booking on 12th June, and once when I left on 18th of June. I have been trying to contact the Ascott Sudirman ever since to get this sorted out. They have ignored emails, and the customer service staff on the phone seem unable to understand what I am talking about or what to do about it. I asked my credit card to reverse the charge, but they claimed there was no possibility to cancel a booking, without bothering to check for a double booking apparently, despite the repeated emails and calls. I doubt this is deliberate fraud, it just feels like extremely inefficient service, but it has left me out of pocket and unlikely to ever trust them with a stay again.

A great location, close to the malls and restaurants. Very spacious room, nicely decorated and very comfortable bed. Very quiet and peaceful. Stayed for 1 night though with a kitchen this would be good for a weeks stay.

Positives - Large rooms with kitchenette , ideal for long stays - Room is equipped with washing machine ( Zero laundry bills) - Located right next to 2 very large malls, providing multiple options for shopping and eating out - Close to a few of the tourist spots in Jakarta - Helpful staff - my room had bad odour, up on informing the team they were quick to change my room - Clean rooms - Taxi's / Bikes are easily available Negatives - Breakfast area tends to get crowded

We decided to stay here because, it was near the malls (wife's idea). It took us about 45 mins from the airport in traffic to arrive. Check in was smooth and staff polite and helpful. Our room was on the 20th floor and faced the main road, but, cannot hear any noise from during our sleep. Room was equipped with washing machine and huge fridge and a cooking station. Breakfast had different local dishes everyday but the western fare was the usual bread and muffins, which was nice. Service was great, once, your plate or coffee was done, staff would clear and ask if you needed another cuppa. I wanted to swim but, do not, as the Grand Indonesia Mall was just across the road in front of the hotel. Behind the hotel, Thamrin City mall. Another mall Plaza Indonesia just a short 5 min walk away. Overall a great stay. But what surprised me was housekeeping. Now, normally when I stay in a hotel, I would put a US$5 tip on my pillow daily. But here, housekeeping did not take the money. I thought they must have overlooked it so, for the next 4 days I left the money there and it was never taken. Kudos to Management and housekeeping. When taking transport to the hotel, make sure you show the address to the Grab driver or taxi. This is because, there are three Ascott hotels in Jakarta.

Location of this property is exceptional, very close to several malls. The room are clean and nicely decorated. Must try the Spa which is very affordable and the service are superb. The food are tasty but the variety of breakfast buffet can be improve.

I must say that Ascott Jakarta is more than I expected. The cleanliness, facilities provided and hospitality. The only downside is the internet connection, because I was trying to do some work at night, perhaps not important to others. The location is convenient, just beside the Grand Indonesia and walk-able distance to Plaza Indonesia. On Sunday, you can conveniently walk to the 'çar free day' parade at the roundabout. Overall our stay was fantastic with lovely hospitality from the staff and the manager. There was some maintenance work being done at the room above us, wish it could be done some other time. It was minor nuisance anyway.

Ascott Jakarta is situated between Grand Indonesia Shopping Mall (Plaza Indonesia is just opposite of Grand Indonesia) and Thamrin City Complex which makes it easier for shoppers! You can shop for international brands in Grand Indonesia & Plaza Indonesia and local products (especially Batik) in Thamrin City. There is a big Hypermarket in Thamrin City too. Bundaran HI & the new MRT line is within walking distance from Ascott Jakarta. We booked a 2 bedroom unit which is so spacious. It has 2 big bedrooms & 2 bathrooms which includes a bathtub in the master bedroom. There are 3 TVs available (1ea in each bedroom & 1 in the living/dining room) There is a kitchenette which includes a big fridge, microwave, stove, washing machine, electric kettle, crockery & cutlery. Laundry & dishwashing detergents are also available. Ascott Jakarta also provides a big hot & cold mineral drinking water dispenser for guests! Ascott's Aromatherapy Spa services is superb. Metty is such a good masseuse. Treatment packages is reasonably priced. Customer/Guest Services Officers Natasha & Putri Anissa and other staff are very helpful & courteous. Suggestion : A more variety of traditional local food should be included in the buffet breakfast. Btw .. Ascott Thamrin Jakarta's building is a bit old & is not fully maintained. It needs a new facelift soon. Will definitely stay here again on our next trip to Jakarta!

With the location, it was perfect, within walking distance to the major shopping malls, famous eatery streets and the recently completed train line connecting to South Jakarta (MRT station, Bundaran HI). Checking in staff and house keeping was helpful, resourceful throughout my stay. The 2 bedroom executive was exceptionally well maintained with amenities in good condition with a nice view (amid the smog) of Grand Indonesia shopping mall and city skyline. The only downside was the breakfast buffet, which the quality of some of the pastries and bread not up to par. Overall, i would recommend Ascott Jakarta for a long or short stay, business or leisure, with friends or family.