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Recent guest reviews

Great location, comfortable room and very friendly staff. Love the pool area and bar in the pool

Extraordinary parks, pool, staff, ceviches, planning!!!

I liked the staff and the view. The golf course was amazing.

Our initial room smelled of mold and mildew. It was awful. We requested a change to a different room. They placed us in a much smaller room but charged us the same price (for the Rainforest View room). They gave us a refund of around $180 to compensate, but we still weren't very happy.

This place was amazing. Everyone is always right there to help you. The swim up bar was amazing. Our bar tenders Leo and Luis were awesome. They were able to serve me drinks while having a huge order come through. They work so hard at the Marriott! The room was perfect. The pool was huge! The 24 hour coffee shop was so helpful. I would Go back again!!!

The place was all right but it lacks more for the money being paid

Property fees are like hidden fees not sure why but not clearly explained at first

Hotel has gorgeous vies with tons of macaws to be seen. There is no beach on property but it does have a huge pool. In addition, there is a surprisingly good coffee bar and gift shop. The spa was a bit over priced compared to the other resorts we stayed at in Costa Rica. But there were tons of places in the room for electronics, a cute playground, multiple kids activities, and a wide assortment of Spanish and English games. In general this is a great hotel for guests traveling with kids and tweens.

Weather good. Service good. Room noisy, but we were the exception. Avoid rooms with doors that connected to the next room. Much of the common heavily trafficked areas are worn. Seats cushions, chairs, etc are in some cases unsightly and gross (especially at breakfast). The pool is marvelous, but don’t expect a sandy beach (we didn’t care). All that said, you can’t be beat the weather in February, the marvelously friendly service, and the food options. Walk to Marina for even more options. I would go back.

I went to visit my special friend who lives in Costa Rica

Nice rooms, spectacular extensive pool - great for kids. Semi-private beach 100 yards away. A short car ride to town (Jaco), $17 there, $10 back. we will be back here.

Do not go here for any special occasion. The rooms are all outdated, old grimy tiles and used furniture. The hotel staff do not make you feel like you're a guest. Unfortunately, there were no better resorts nearby for our honeymoon. They located us on the 2nd floor in front of a playground. They gave us a hard time with our daily free breakfast. They also never gave us the $25/day resort credit.

Great quiet place to unwind and de-stress by a pool

The trip started out great. The staff was friendly and very welcoming. They got us booked on the tours and excursions that we wanted to do. But, as the week progressed, the service and hospitality became atrocious. -While on a tour, my girlfriend was stung by a black wasp on her left hand. Not knowing that she was allergic, we went about our day. The next morning, I woke up to her hand being tripled in size. She was unable to move her fingers, was in immense pain, and needed help immediately. Upon alerting the woman at the front desk, she informed me that our two options were 1) to take a $20 cab ride to the medical clinic which was located ON the resort property-no more than a 2min. drive 2) to walk there-approx. a 20min walk in the 95+ degree heat. The woman at the desk saw her hand and saw how much pain she was in and offered us no help whatsoever. We were never offered a ride on a golf cart to get there as fast as possible, nor were we offered having a medic come to the hotel. Those were our two options and that was it. Being that we were not going to pay $20 for a 2min. cab ride nor wait for a cab, we walked. We were appalled at the lack of care or concern the employees showed when one of their customers was in visible pain. *Side note-Carlos the EMT at the hotel was EXTREMELY helpful. We were finally put in touch with him 2 days after getting stung and after refusing to go back to medical clinic. He really took the time out of his day on multiple occasions to make sure she was doing OK. He even took the time to wrap her hand 2 days in a row. He is an extremely hard worker, is caring, compassionate, and should be praised for his hard work. -A group of 30+ children and their mothers were staying at the hotel for 2-3 nights during that week for a 5th grade graduation retreat. Once they arrived, the children were running wild throughout the hotel, by the pool, on the beach, and in the main eating areas. They had no supervision by their parents and the resort staff did nothing to make sure that the other resort guests were cared for. The children were climbing on and jumping off of the pool bar, running by the pool, making a game out of splashing other vacationers while laying in the sun, and jumping out of the La Vista restaurant into the pool. Both mornings they were there, they jumped into the pool from La Vista, splashed my breakfast to the point that I had to go get another plate-no one working in the restaurant said anything. While by the pool bar, I had no less than 5 drinks ruined by children climbing up the side and jumping off of the roof. The children were so incredibly loud that you could hear them half way down the beach. They screamed constantly throughout the day, making it impossible to relax by the pool. The pool staff only catered to them-it took me 4 hours to flag down one of the pool waiters to get me water. They had no regard for other people trying to enjoy their vacations, and neither did the staff. 3 days of my vacation were completely ruined. I complained to the front desk 2x, and nothing was done. -Our reservation included breakfast. Every single morning we had to wait at least 20mins to eat breakfast because they had to check and make sure our breakfast was included. Again, this happened EVERY morning for 7 days.

The hotel is beautiful and the pool is great. The staff was not so friendly. The ac in our room was super noisy. They never changed our towels instead they would just fold the dirty ones back up. They charge $40 for WiFi which is ridiculous since every u go in Costa rica its free. Breakfast is overpriced.

Beautiful Hotel, very clean, good food and drinks.

We stayed here for proximity to surf and were not disappointed, 20 minutes to Jaco, 25 to Hermosa. Staff was so friendly. Pool was amazing, beach was just ok.

800 Meters West Jaco Puntarenas

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View

1 Double Bed | Sleeps 3

Room, 1 King Bed, Non Smoking, Garden View

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Hotel highlights

  • Steps from Herradura Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Los Suenos Marriott Ocean & Golf Resort places you next to Herradura Beach and within 2 miles (3 km) of other popular attractions like Canopy Vista Los Suenos Adventure Park. This 201-room, 4.5-star resort has 2 outdoor pools along with a golf course and a full-service spa.


Dining

There are multiple options for onsite dining with 6 restaurants, including Hacienda Kitchen, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All 201 rooms feature minibars, coffee makers, and ceiling fans. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

Los Suenos Marriott Ocean & Golf Resort features a golf course, a full-service spa, and 2 outdoor pools. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an outdoor pool, a children's pool, and a 24-hour fitness center.

Guest reviews for Los Suenos Marriott Ocean & Golf Resort

Everyone (10) Couples (14) Family (12) Friends (1) Other (1)
5
Everyone

By on Jun 29, 2020

Review comment responded on Jun 29, 2020

Thank you for your review.

5
Everyone

By on Sep 4, 2019

Review comment responded on Sep 12, 2019

Thank you for your review

4
Everyone

By on Jul 5, 2019

Review comment responded on Jul 16, 2019

Thank you for your review.

5
Family

Great location, comfortable room and very friendly staff. Love the pool area and bar in the pool

By on May 25, 2019

Review comment responded on Jun 4, 2019

Dear guest, Thank you for your amazing review.

4
Family

Extraordinary parks, pool, staff, ceviches, planning!!!

By , from NYC on May 21, 2019

Review comment responded on Jun 4, 2019

Thank you May, for this amazing review of our beautiful resort.

4
Friends

I liked the staff and the view. The golf course was amazing.

By on Mar 31, 2019

Review comment responded on Apr 16, 2019

Dear DoctorA, Thank you for your review. Did you know that we won the prize for the best golf course in the country?

4
Everyone

Our initial room smelled of mold and mildew. It was awful. We requested a change to a different room. They placed us in a much smaller room but charged us the same price (for the Rainforest View room). They gave us a refund of around $180 to compensate, but we still weren't very happy.

By on Jan 25, 2019

Review comment responded on Feb 1, 2019

Dear guest, We are very sorry for this inconvenience.

5
Everyone

This place was amazing. Everyone is always right there to help you. The swim up bar was amazing. Our bar tenders Leo and Luis were awesome. They were able to serve me drinks while having a huge order come through. They work so hard at the Marriott! The room was perfect. The pool was huge! The 24 hour coffee shop was so helpful. I would Go back again!!!

By on Jan 18, 2019

Review comment responded on Jan 18, 2019

Dear guest, Thank you for this amazing review! Leo and Luis are great! We will let them know about your comments. Looking forward to your next stay.

3
Everyone

The place was all right but it lacks more for the money being paid

By on Oct 29, 2018

Review comment responded on Nov 9, 2018

Dear C, Thank you for your review. All comments are considered to improve our service.

2
Everyone

Property fees are like hidden fees not sure why but not clearly explained at first

By on Sep 25, 2018

Review comment responded on Oct 3, 2018

Dear guest, We are very sorry for any inconvenience or misunderstanding you may have had during your stay.

Los Suenos Marriott Ocean & Golf Resort

800 Meters West, Jaco, Puntarenas
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