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Los Suenos Marriott Ocean & Golf Resort

Property class: 4.5

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Photo gallery for Los Suenos Marriott Ocean & Golf Resort

Resort view
Creator video
View from property
View from property
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
800 Meters West, From Herredura Bay Entrance, Jacó, Puntarenas
  • Place, Herradura Bay
    ‪2 min walk‬
  • Place, Herradura Beach
    ‪3 min walk‬
  • Place, Marina Los Sueños
    ‪10 min walk‬

Room options

View all photos for Room, 1 King Bed (Ocean View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed (Ocean View)

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Ocean View)

Resort view

Room, 1 King Bed, Balcony (Ocean View)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Balcony

  • Garden view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Ocean View)

Suite, 1 Bedroom (Ocean View) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom (Ocean View)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 785 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Ocean View)

Room, 2 Double Beds (Ocean View) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds (Ocean View)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds

9.2 out of 10
Wonderful
(12 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom (Ocean View)

Presidential Suite, 1 Bedroom (Ocean View) | Living area | 55-inch flat-screen TV with cable channels

Presidential Suite, 1 Bedroom (Ocean View)

  • Ocean view
  • 1775 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Terrace (Garden View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden View)

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony

View from room

Room, 2 Double Beds, Balcony

  • Garden view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony (Ocean View)

Resort view

Room, 2 Double Beds, Balcony (Ocean View)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking

  • Garden view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 2 Double Beds, Non Smoking

  • Garden view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace (Garden View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Terrace (Garden View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Herradura

Herradura Beach is a short stroll from Los Suenos Marriott Ocean & Golf Resort, and other popular attractions like Canopy Vista Los Suenos Adventure Park are within a 15-minute drive. This 201-room, 4.5-star hotel has 4 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Herradura Bay - 2 min walk - 0.1 miles
  • Herradura Beach - 3 min walk - 0.2 miles
  • Marina Los Sueños - 10 min walk - 0.5 miles
  • Jacó Beach - 24 min drive - 9.4 miles
  • Rainforest Adventures Jaco - 25 min drive - 8.3 miles

Getting around

  • Juan Santamaria Intl. Airport (SJO) - 103 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪The Hook Up - ‬12 min walk
  • ‪El Manglar - ‬15 min drive
  • ‪Bar y Restaurante del Best Western Jacó - ‬15 min drive
  • ‪Clarita's Beach Bar & Grill - ‬15 min drive

About this property

Los Suenos Marriott Ocean & Golf Resort

Los Suenos Marriott Ocean & Golf Resort features a golf course, a full-service spa, and 4 outdoor pools. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a children's pool, a gym, and outdoor tennis courts.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include minibars, coffee makers, and free newspapers. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sibo Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 20 to 35 for adults and USD 20 to 35 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 18 & Greene Steakhouse
  • Bar 8
  • Casa del Cafe
  • Hacienda Kitchen
  • Zoe Restaurant

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Kayaking
  • Mini golf
  • Mountain biking
  • Paddleboard
  • Piano
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Firepit
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Elevator (41 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Colonial architecture
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Dogs only
  • 1 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Phone calls
  • Sporting facilities or equipment
  • Valet parking

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 20 to 35 for adults, and USD 20 to 35 for children
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Los Suenos Marriott Ocean
Los Suenos Marriott Ocean Herradura
Los Suenos Marriott Ocean Resort
Los Suenos Marriott Ocean Resort Herradura
Marriott Los Suenos
Marriott Los Suenos Resort
Los Suenos Marriott Ocean & Golf Hotel Herradura
Los Suenos Marriott Ocean & Golf Resort Costa Rica/Herradura
Los Suenos Marriott Ocean And Golf Resort
Marriott Los Suenos Ocean Hotel
Los Suenos Marriott Ocean Resort Jaco
Los Suenos Marriott Ocean Resort
Los Suenos Marriott Ocean Jaco
Resort Los Suenos Marriott Ocean & Golf Resort Jaco
Jaco Los Suenos Marriott Ocean & Golf Resort Resort
Los Suenos Marriott Ocean & Golf Resort Jaco
Los Suenos Marriott Ocean Golf Resort
Los Suenos Marriott Ocean
Resort Los Suenos Marriott Ocean & Golf Resort
Los Suenos Marriott Ocean Jaco

Frequently asked questions

Is a free cancellation option available at Los Suenos Marriott Ocean & Golf Resort?

Los Suenos Marriott Ocean & Golf Resort provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Los Suenos Marriott Ocean & Golf Resort?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at Los Suenos Marriott Ocean & Golf Resort on May 3, 2026 start from $295, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Los Suenos Marriott Ocean & Golf Resort?

This hotel in Jacó is within a 10-minute walk of Herradura Beach and Herradura Bay. You'll also find Marina Los Sueños and Auto Mercado Herradura within a short drive.

Will I be able to park at Los Suenos Marriott Ocean & Golf Resort?

Yes, there is wheelchair-accessible van parking available.

Is there a spa available at Los Suenos Marriott Ocean & Golf Resort?

Sibo Spa is the hotel's spa and services include Swedish massages, deep-tissue massages, couples treatments, and reflexology.

Does Los Suenos Marriott Ocean & Golf Resort have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, an ocean-view restaurant, and a swim-up bar at this hotel.

Does Los Suenos Marriott Ocean & Golf Resort include a casino?

No, Los Suenos Marriott Ocean & Golf Resort doesn't have a casino.

Is there an indoor pool at Los Suenos Marriott Ocean & Golf Resort?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about Los Suenos Marriott Ocean & Golf Resort?

This beachfront hotel offers plenty of amenities for couples including an ocean-view restaurant, 4 outdoor pools, and a swim-up bar.

Are there hot tubs at Los Suenos Marriott Ocean & Golf Resort?

No, but this hotel does have a steam room.

Does Los Suenos Marriott Ocean & Golf Resort have a restaurant that serves breakfast?

Yes, Los Suenos Marriott Ocean & Golf Resort has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Does Los Suenos Marriott Ocean & Golf Resort allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Los Suenos Marriott Ocean & Golf Resort for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Los Suenos Marriott Ocean & Golf Resort?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to Los Suenos Marriott Ocean & Golf Resort?

The closest major airport to Los Suenos Marriott Ocean & Golf Resort is Tambor (TMU), which is about 25 mi away. Another top airport is Cóbano Airport (ACO), which is around 29.9 mi away.

Can I book a room with a balcony at Los Suenos Marriott Ocean & Golf Resort?

Yes, some guestrooms at this hotel offer either a furnished balcony and a furnished patio where guests can enjoy ocean and mountain views.

Does Los Suenos Marriott Ocean & Golf Resort have a wedding venue on site?

There are wedding services available at Los Suenos Marriott Ocean & Golf Resort if that's in your vacation plans.

Los Suenos Marriott Ocean & Golf Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 973 reviews
Rating 8 - Good. 214 out of 973 reviews
Rating 6 - Okay. 69 out of 973 reviews
Rating 4 - Poor. 43 out of 973 reviews
Rating 2 - Terrible. 21 out of 973 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

brian g

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, large, friendly staff. Food and drink is good but priced as great. 4 out of 5 stars
Stayed 10 nights in Jan 2026

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Beyond five star.**** Staff professional, kind, competent Grounds- spotless Pool- a dream Our room 102- great for mobility issues and exceeded our expectations
Stayed 3 nights in Jan 2026

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2025

6/10 Okay

Elise

Liked: Cleanliness, property conditions & facilities
Service was slow and front desk not accommodating
Stayed 6 nights in Dec 2025

10/10 Excellent

Reinaldo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great pool, good restaurants, clean room and overall excellent facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Brandon Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort!
Stayed 4 nights in Dec 2025

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere and food!
Stayed 4 nights in Dec 2025

10/10 Excellent

oren

Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

10/10 Excellent

leomar

Liked: Cleanliness, staff & service, property conditions & facilities
A little expensive to eat at but thats typical. Beautiful open space, mix modern w old. Loved it
Stayed 2 nights in Nov 2025

8/10 Good

Helmut

Stayed 1 night in Nov 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Carolynn

Stayed 3 nights in Nov 2025

10/10 Excellent

andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything went well and the room was more than expected. The staff was on point. Had an amazing time.
Stayed 6 nights in Nov 2025

10/10 Excellent

Rosa

Stayed 3 nights in Oct 2025

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding all around
Stayed 4 nights in Sep 2025

6/10 Okay

KAREN

Traveled with group, Traveled with family
Liked: Cleanliness
We were given a room with extremely moldy & musty smell. Then exchanged with a disabilities room rather than same type. No shower enclosure, water goes everywhere when showering. There are no hooks in bathrooms for towels, bathing suits for drying. Shower water temp. was not hot, but minimally lukewarm. Had 2 blackout power outages in the evening, then AC broke. Maint. came and tried to repair although was not fixed, had to call again 5 hours later. 2nd Maint. man repaired but also had to come back 1 1/2 hours later for 3rd repair. Prices were expected to be higher than normal, although the restaurants are over-priced for portion size and quality even for a resort of this size. The resort has signs posted that water is drinkable and staff advises there is no need to purchase bottle water. The Restaurant 18 & Greene was extremely pricey, we asked for water and charged for bottled water that was not requested. My husband endured food poisoning for 5 hrs. from the Sea Bass that was consumed at this Restaurant. Management was minimally concerned when reported. The Resort is gorgeous, very well landscaped & maintained. Hundreds of parrots, pairs of Toucan's and Macaws. The pool is exceptionally clean & maintained. Electronic info. in lobby is Spanish & English but rotates too quickly. The Free Ecotour is exceptional with guide Chris. Staff is friendly, but stiff & structured to template responses. Lack of ability for easy, less costly, off-site options influenced rating.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gorgeous resort with amazing staff. Beware booking through expedia, it doesn’t include the resort fee!! Views are incredible!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Thauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2025

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Reinaldo Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

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