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Recent guest reviews

We had a good time at the Best Western, staff was friendly and food was good, I wish they had more variety of activities at night such as dancing shows and live orchestras but they keep repeating between magic show, live guitar music and Karaoke, other than that everything was good.

Boring, old smelly rooms and horrible food that I would never give to my dogs. Drinks were bad. Do not waste your money here Jaco has so many better options.

For the price you pay for this all inclusive resort it’s amazing they have pretty limited meal schedules but plenty of opportunities to snack between meals at the fresh hot food they put out at one of the two bars they have live music by a band every night I was there DJing with all fun lights at the resort pool and the staff were very friendly it is right in Jaco beach two minute walk from downtown where you have access to anything else you could possibly want I had a great five days!

Great property , food was excellent. Overall great hotel. About 1.5 hours away from airport, but chose it for this reason ( seclusion). Not a 5 but a 4 because furnishing news updating.

The hotel is clean and internal staff is friendly. The price is a bit high for the full included service as drinks options are limited.

Location was great, but staff was excellent! So friendly and courteous.

The. Check in took 2 hours. Terrible!!! The wont even let u sit on the sofa to wait until u were checked in. The check in process shouldn’t be that long

The music from 10-6 was obnoxious. They should be playing light background music if at all.

The hotel, and staff were great. You definitely get your money's worth. The facility is not very modern, but it's clean and comfortable. The staff goes out of their way to help you.

A group of four of us went together. We were very pleased with the variety of food offerred at the main restaurant. We did not see one of the restaurnts mentioned ever open. The bar had a fantastic view of the ocean and the staff and the snacks and drinks were good. Unfortunately, , there was a time of day when mosquitoes were quite prevalent. Sadly the bar was the only place open for a snack or drink at that hour. We have been to other places where citronella candles were provided but that was not the case here. This was a serious inconveninece and health concern. There were problems with wi fi and internet service during our stay.

Great staff ,food,beach etc one of my all time favoritesGreat surfing

Internet and phone was down most of the time. Food was not always available. One of the a/c barely worked. Food itself was OK. Bar staff was great. Not the best value overall but not sure what else is in Jaco

It´s an average hotel, don't have any extraordinary thing. If you go before 3pm it would you cost USD$25 per person so its expensive if you travel with family. For my I think its better if you stay in other hotel and have your foods outside the hotel, not the all inclusive because the food its not the extraordinary and have time for everything doesn't allowed you to have your food when you want.

Pastor Diaz Ave Jaco Puntarenas

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Jaco Beach is within a 5-minute walk of Best Western Jaco Beach All-Inclusive Resort while other popular sites like Rainforest Adventures Costa Rica Pacific Park are within a couple of miles (3 km). This 100-room, 3-star property welcomes business and leisure travelers with 2 outdoor pools, a free water park, and free breakfast.


Dining

Free buffet breakfast is offered each morning. Enjoy a bite to eat at El Puerto, the property's onsite restaurant.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free international calls, phones, and desks.


Property features

Guests of Best Western Jaco Beach All-Inclusive Resort have access to 2 outdoor pools, a free water park, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 150 per person one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, Multiple Beds, Non Smoking, Garden View

1 King Bed and 1 Twin Bed | Sleeps 3

Standard Room, Multiple Beds, Non Smoking, Garden View

1 Double Bed and 1 Twin Bed | Sleeps 3

Standard Room, 2 Double Beds, Non Smoking, Garden View

2 Double Beds | Sleeps 4

Standard Room, Multiple Beds, Accessible, Non Smoking

1 Double Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Best Western Jaco Beach All-Inclusive Resort

Everyone (10) Couples (14) Business (2) Family (9) Friends (6) Other (11)
4
Partner Couples

We had a good time at the Best Western, staff was friendly and food was good, I wish they had more variety of activities at night such as dancing shows and live orchestras but they keep repeating between magic show, live guitar music and Karaoke, other than that everything was good.

By on Dec 31, 2022

Review comment responded on Jan 6, 2023

Dear Paula, thanks for sharing your wonderful experience at our hotel. It’s great that you loved our customer service. We are very lucky to have a amazing team that really embodies everything that our hotel and brand stands represents. It’s always very rewarding knowing how much you like our our all inclusive service. Our Food & Beverages Staff always strive to make it tasty and varied as possible, all the products they use are fresh, of excellent and certified quality. We apologies if the variety of our activities at night wasn’t up to your expectations. We will share you comment with our team to improve our entertainment. Our goal is to give an experience full of comfort and satisfaction. It is always a pleasure being at your service. Thank you for your visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager

1
Family with small children

Boring, old smelly rooms and horrible food that I would never give to my dogs. Drinks were bad. Do not waste your money here Jaco has so many better options.

By on Aug 10, 2022

Review comment responded on Aug 18, 2022

Dear Michael, thanks for sharing your comments. Please accept our most sincere apologies if our hotel was not what you expected. We apologize if you found it boring and your room smelly. We are sorry if our food and beverage service wasn’t up to your expectations. We are truly sorry for any inconvenient this may caused you. We assure you that we are going to take your comment into account and improve the service. Our goal is to give an experience full of comfort and satisfaction. It is always a pleasure being at your service. Thank you for your visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager

5
Everyone

By on Mar 19, 2022

Review comment responded on Jan 7, 2023

Estimado Daniel, gracias por su maravillosa calificación. Nos llena de alegría saber que tuvo una excelente experiencia en nuestro grandioso hotel, esa es la razón de ser de nuestra marca. Nuestra prioridad es la total satisfacción y comodidad de nuestros clientes, por lo que nos llena de orgullo saber que superamos sus expectativas. Nos esforzamos por brindarle un servicio de la más alta calidad, en hermosas y cómodas instalaciones, con todos los servicios a mano y el más amable servicio al cliente. Tenemos la suerte de contar con un fenomenal equipo de colaboradores que está totalmente comprometido a que nuestros huéspedes tengan la mejor experiencia. Fue todo un placer estar a su servicio. Muchas gracias por elegirnos; esperamos que regrese muy pronto.Marjorie Espinoza. Gerente de Relaciones con los Huéspedes.

5
Everyone

For the price you pay for this all inclusive resort it’s amazing they have pretty limited meal schedules but plenty of opportunities to snack between meals at the fresh hot food they put out at one of the two bars they have live music by a band every night I was there DJing with all fun lights at the resort pool and the staff were very friendly it is right in Jaco beach two minute walk from downtown where you have access to anything else you could possibly want I had a great five days!

By on Jan 7, 2022

Review comment responded on Jan 18, 2022

Thank you very much for your lovely 5 star review! Great that you enjoyed staying with us. The entire team of the Best Western Jacó Beach All Inclusive Resort is looking forward to welcome you the next time. Best regards. Marjorie Espinoza. Guest Relations Manager

5
Everyone

By on Aug 17, 2021

4
Friends

Great property , food was excellent. Overall great hotel. About 1.5 hours away from airport, but chose it for this reason ( seclusion). Not a 5 but a 4 because furnishing news updating.

By on Feb 28, 2021

Review comment responded on Mar 1, 2021

Dear Guest, thank you so much for sharing your superb review. We are elated that you had such a lovely stay at our hotel since you were able to rest, relax and enjoy the beach to the max and there is nothing more important to us than our guests' total comfort, satisfaction and well being. It was a pleasure having you as guests. Thank you for staying with us. The entire team will be looking forward to your next visit. Warmes regards. Marjorie Espinoza. Guest Relations Manager

4
Everyone

By on Jan 26, 2021

Review comment responded on Mar 1, 2021

Dear Guest, thank you so much for sharing your superb review. It was a pleasure having you as guests. Thank you for staying with us. The entire team will be looking forward to your next visit. Warmes regards. Marjorie Espinoza. Guest Relations Manager

1
Everyone

By on Dec 29, 2020

Review comment responded on Dec 30, 2020

Estimada maria, muchas gracias por su calificación ya que realmente valoramos la retroalimentación de nuestros huéspedes. Nos apena mucho saber que su estadía no estuvo a la altura de lo que esperaba por lo que le pedimos que por favor acepte nuestras mas sinceras disculpas. Fue un placer estar a su servicio. Marjorie Espinoza. Gerente de Relaciones con los Huéspedes.

1
Everyone

By on Dec 29, 2020

Review comment responded on Jan 4, 2021

Estimada Maria, muchas gracias por su calificación ya que realmente valoramos la retroalimentación de nuestros huéspedes. Nos apena mucho saber que su estadía no estuvo a la altura de lo que esperaba por lo que le pedimos que por favor acepte nuestras mas sinceras disculpas. Le aseguramos que no hay nada que sea más importante para nosotros que la completa satisfacción, comodidad y bienestar de nuestros huéspedes por lo que nos comprometemos hacer todo lo posible para estar a la altura de lo que espera si no mucho más. Fue un placer estar a su servicio. Marjorie Espinoza. Gerente de Relaciones con los Huéspedes.

1
Everyone

By on Dec 25, 2020

Review comment responded on Dec 29, 2020

Estimado Huésped, muchas gracias por su calificación ya que realmente valoramos la retroalimentación de nuestros huéspedes. Nos apena mucho saber que su estadía no estuvo a la altura de lo que esperaba por lo que le pedimos que por favor acepte nuestras mas sinceras disculpas. Fue un placer estar a su servicio. Marjorie Espinoza. Gerente de Relaciones con los Huéspedes.

Best Western Jaco Beach All-Inclusive Resort

Pastor Diaz Ave, Jaco, Puntarenas 61101
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