Stay Suites of America

I Didnt stay once I saw my room I turn around booked another place. I left within Minutes of checking in

Everything was ok. The room was very clean and it was very quiet around there

Weekly renters, garbage overflowing , noise, zero star rating!!

No Toliet paper nor soap was provided in the room. Bathroom was dirty

Raw sewer smell in rooms ( odor unbearable). Unfriendly staff and No Basic customer service care. Staff wouldn't provide a receipt, rooms were dirty, bed wasn't made properly. But I was a tired guest and with the hurricane Dorian getting any assistance with my reservation was a problem. Prior to checkOut the staff knocked on my hotel room doir at 9:30 am just to ask if I was staying. This type of hotel service isn't a good process. When I asked for a receipt I was told they couldn't provide me any. I am disputing the charges with my bank and I expect a full refund without ever using this service again. Another concern at placing this reservation is that I was charged a fee to guarantee my check in. However, when I arrived the staff told me that there was No rooms available. I told the desk clerk it' s a hurricane coming and I was't leaving without a refund or room. Then after about 5 minutes the desk clerk checked me into a room that smelled of raw sewer. This is unprofessional and out of character and once again I demand A refund if all my money. I have No desire to ever stay in this hotel again and subsequently not use this service of yours to get anytype of reservations in the future. I am reporting this to the BBB with a formal complaint.

Our first room was awful! All the rooms are supposedly non-smoking but ours had at least 30 butts outside of our door! Rug was stained, sheets were dirty, it stank. They changed us to another room and it wasn’t quite as horrible. The second room has something on the floor which was maybe too much cleaner as the room smelled like pool water. Both room refrigerator are rusted on the doors. Our second room, the curtains have holes, the blanket had cigarette burn holes!!!

The air didn’t work ,Bed was too small and we didn’t get what we booked

Bad inside, broken table and cabinet! Driwell beige paint and rasurar in black Very bad, don’t like No more!!!

This place was filthy. Bedding had cigarette burns, the room smelled like urine ,stale cigarettes ,and stale beer. The door to the bathroom obviously had some event where it look like someone punched a hole through the door and they patched it up with some putty and the door barely opened and closed. I followed up with a complaint to the local health department, and the Jacksonville police about the criminal activity I witnessed while walking past a open door. A man using a hypodermic needle To shoot something into his arm, when seen he slammed to door. Orbit should not sponsor such businesses that endangere their customers.

I didnt like anythin the room smelled like mold bathroom was covered in mold

The security lock on the room door was broken. Spiders in every corner roaches crawling out from every crack. The carpet was dirt stained through and through the walls were also dirt stained there were dirt and black ring around the entire tub also the bottom of the tub was dirt stained. The ac was broken only blowing out hot air. What a waste of money. Check in time was 3p i checked out aound 9p. When asked for another room i was told they didnt have anymore.

Worst hotel ive ever been. Looks average from the outside but the room is filthy and unsanitary. Its falling apart and all the furniture is broke. There are so many pubic hairs floating around the room that they are stuck in the cobwebs. The room reeks of body oder and smoke even though its a non smoking room. Also you can only checkin before 11pm (but really its 1040 because of shift change). They will put your keys in a lock box but if you have a problem with the room there is no one to talk to. Theres a number to call on the door if you have a problem but they charge a $25 fee if you call it. Dont stay here, you will regret it.

Hotel is dirty and all equipment is out dated. TV is very old and the room had a very bad smell.