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Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

In-room safe, desk, iron/ironing board, free cribs/infant beds
Interior
Outdoor pool, sun loungers
Free buffet breakfast
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
537 Chaffee Point Blvd, Jacksonville, FL, 32221
  • Place, Crystal Springs Park
    ‪2 min drive‬
  • Place, Panther Creek Golf Club
    ‪2 min drive‬
  • Place, Jacksonville Naval Air Station
    ‪23 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Comm, Roll Shwr)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Comm, Roll Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Bathroom | Combined shower/tub, hair dryer, towels

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Combined shower/tub, hair dryer, towels

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(39 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds (Additional Living Area)

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Additional Living Area)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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About the neighborhood

Jacksonville

Located in Westside, Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG is within 2 miles (3 km) of sights such as Crystal Springs Park and Panther Creek Golf Club. This 80-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Crystal Springs Park - 2 min drive - 1.7 miles
  • Panther Creek Golf Club - 2 min drive - 1.7 miles
  • Jacksonville Naval Air Station - 23 min drive - 20.5 miles
  • St. Johns Town Center - 35 min drive - 27.4 miles
  • Mayo Clinic Florida - 45 min drive - 34.6 miles

Getting around

  • Jacksonville Station - 21 min drive
  • Jacksonville International Airport (JAX) - 28 min drive

Restaurants

  • ‪Circle K - ‬20 min walk
  • ‪Dunkin' - ‬11 min drive
  • ‪McDonald's - ‬7 min walk
  • ‪Circle K - ‬8 min walk
  • ‪Cracker Barrel - ‬4 min walk

About this property

Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

At Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, a business center, and free newspapers.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • 2 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Chaffee Jacksonville
Holiday Inn Express Hotel And Suites Chaffee
Holiday Inn Express Hotel Suites Chaffee
Holiday Inn Express Suites Chaffee Jacksonville West
Holiday Inn Express Suites Chaffee Jacksonville West by IHG

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG on Apr 12, 2026 start from $134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

This hotel is situated in Westside, close to Normandy Lane Plaza Shopping Center, Jacksonville Equestrian Center, and Crystal Springs Park. You'll also find Panther Creek Golf Club and Pope Duval Park within a short drive.

Will I be able to park at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG feature a casino at the property?

No, Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and free breakfast plus some guestrooms include free WiFi.

Are there hot tubs at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG serves free buffet breakfast from its snack bar.

Does Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG for a fee of USD 50 per accommodation, per stay. A deposit of USD 50 per stay is collected.

Are there connecting rooms at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

The closest major airport to Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG is Jacksonville International Airport (JAX), which is 22.1 mi away (28 minutes by car). Another top airport is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is located 27.6 mi away (37-minute drive).

Can I book a room with a balcony at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG.

Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 725 reviews
Rating 8 - Good. 150 out of 725 reviews
Rating 6 - Okay. 48 out of 725 reviews
Rating 4 - Poor. 29 out of 725 reviews
Rating 2 - Terrible. 19 out of 725 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Stayed 1 night in Jan 2026

6/10 Okay

Wendy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Kind staff. Yet, loud AC and inconsistent air flow. Hotel convenience store could use more everyday items (OTC health items). Limited fitness center. Clean. Bath water ran tepid quickly
Stayed 1 night in Jan 2026

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Very clean- had everything I needed
Stayed 1 night in Jan 2026

10/10 Excellent

Albert

Stayed 1 night in Dec 2025

6/10 Okay

Russell, Wildomar

Stayed 1 night in Dec 2025

10/10 Excellent

Osvaldo

Yes, they look seem and the room is very comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Elaine

Stayed 1 night in Dec 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

Ileana

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was nice and clean but I requested extra towels at the front desk the employee dio feel like looking for the towels right then and there, instead she promised to bring them to my room, but that actually never happened
Stayed 1 night in Dec 2025

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, toliet seat was broken, and the toliet paper holder.
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable. Nice employees. Good breakfast. Would definitely stay here again!
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Liked: Cleanliness
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities
Room was very clean and staff could not have been nicer or more confident. I usually stay at Boutique hotels but this was a nice surprise
Stayed 1 night in Dec 2025

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities
Best coffee I had in a long time! Delicious pancakes made fresh and eggs were tasty too
Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Stayed 1 night in Dec 2025

8/10 Good

Morrell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were well kept and staff was very professional I enjoyed my stay
Stayed 1 night in Dec 2025

4/10 Poor

Chaz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front doors were locked. After knocking 3 times we were scolded by the front desk clerk who said “you don’t have to break it, there is an intercom”. The intercom is not easily visible nor are there any stated expectations on how to proceed when the doors are locked.
Stayed 1 night in Dec 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, newer property. Friendly, helpful front desk staff. Well lit public areas. The room was too well lit. The light bulbs are blinding. The bed is quite high. I am 5’2”, and had difficulty getting in and out of the bed. Outer part of mattress is rock solid, making it uncomfortable to sit on the edge of the bed. TV picture was dark, and difficult to see. Was not able to figure out how to adjust the settings. Unsure if I would stay again if I was in the area.
Stayed 1 night in Dec 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless and the staff was very courteous
Stayed 2 nights in Dec 2025

10/10 Excellent

Terry

Stayed 5 nights in Nov 2025

10/10 Excellent

Elaine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable and the staff were extremely friendly and helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Justin, bradenton

Stayed 1 night in Nov 2025

10/10 Excellent

Heather

Liked: Staff & service, property conditions & facilities
Comfortable bed, clean facilities, fresh breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Tay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Oct 2025

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