This our 3rd time in Ixtapa, 2nd at the Sunscape and we will plan to return soon. Ratings are a little lower this year on the staff and service only because a lot of things at the resort were shut down because of the lack off people on vacation-coronavirus. No fault of Sunscape’s management, but service by select staff individuals could have been better. I’m chalking that up to the virus as well.
Everything was good except I ate Turkey dinner along with the person I went with and we got food poisoning
felt very safe while on property - with two teenagers, that was very important. Also was impressed by the friendliness and helpfulness of staff.
Great staff and hotel. The late night "battle of the bands" with the Emporio was a bit of a nusience.
Very friendly staff food and services are great area cleam and comfortable great access beachfront
The room was too hot. No air conditioner in restaurants, the food was bad. This is not a 4 star hotel.
I loved this resort. It is located near shops and restaurants that you can walk too. The place is very welcoming, safe, clean and the food is fantastic. I stayed at a different all inclusive in Ixtapa 2 years prior and once there, this one was the most highly recommended to me, so I stayed here this time and was glad I did. The pool is great. The beach is great. The room was a bit small but very clean and had a refrigerator. The air conditioning in the room worked very well. I highly recommend this place for a relaxing fun vacation.
Great resort. Excellent food, friendly staff, and plenty of activities. We have stayed at other resorts in ixtapa and this is the best! You won’t go wrong with a decision to vacation at Sunscape.
We certainly enjoyed our stay at the Sunscape. The hotel, pool, and grounds were always very clean. We loved the hotel layout with everything being so convenient to get to without having to do much walking from our room to the pool, restaurants, and beach. The pool area always had plenty of chairs, and we never had to wait for a table at a restaurant. With so many shops, restaurants, and bars across the street, my family always had something to do in the evening. The staff worked extremely hard and were very friendly. Please always tip if you can. The wait staff work all day in the heat.
The staff knows what service means. They go above the call of duty to see if you need anything and are OK. Always smiling with positive energy.
Staff is great in this hotel. They are friendly, helpful, accommodating, polite and pleasure. The hotel is clean and the location is great. We loved the food in all restaurants.
It was a nice place with a nice staff. I was there for a week and the food got boring and was often the same types. It was clean with a nice beach and good alcohol. It was worth the money.
The hotel was nice. Wide mix of nationalities. The food would rate as moderate and would not recommend the all inclusive. Save your money and go into town which is just across the street. The all inclusive drinks were great
We reserved 6 rooms with 3 suites and 3 partial ocean view rooms and the rooms were not ready. We told the front desk of our disappointment and they made us happy the rest of our trip with the extra attention and special dinners.
great. love sun, drinks and volleyball. was able to play beach doubles with the extremely athletic and very outgoing staff. and free drinks and food all day and night!!
Overall, we were really pleased with the service we received. This was truly a five star experience and we look forward to returning in the near future. Strongly recommend this vacation destination.
The hotel is very nice and kept clean. The grounds are beautiful and kept up nicely. We have no complaints except on the food. We thought the food at the buffet restaraunts could be better. Salads were luke warm and I like mine very cold and fresh tasting. The items that should be served hot were warm at best. The ala cart restaraunts were not as good as we usually have had at other all inclusive places. I do love not having to wear a wristband and also not having to make reservations. Older Kids should be allowed in the Italian restaraunt!
The hotel was 100% full when we arrived. They promise a 3pm check in but our room was not ready until 4:30 which was not that big of a deal. The rooms were not fancy but they were clean and comfortable. The pool area is very nice though they do not seem to have enough chairs for when the resort is as full as it was. You have to get down early in the morning (before 7) and pick out your chairs. Don't throw a book down on them and leave or the staff will remove your personal item and then someone else will grab your chairs. You practically need to wait with your chairs until you can get the hotel towels at 7 am and then put the towels on your chairs and you'll be fine. Food was average to slightly above average. If you eat dinners at the resort and order off the menu, we had to wait a LONG time to get food. The restaurant staff was very friendly, just very overwhelmed with the number of people. They probably needed 25% more staff. The buffet food was average at best. We would usually go out to dinner in the evening. Overall, the Dorado was a clean and comfortable with friendly, but overwhelmed staff. I'm sure the service is much better when they are not so full.
Sunscape Dorado Pacifico Ixtapa Resort & Spa places you next to El Palmar Beach and within a 10-minute walk of Magic World Aquapark. This 285-room, 4-star resort welcomes guests with 6 restaurants, a full-service spa, and an outdoor pool. Located centrally in Ixtapa, it's connected to a shopping center and also close to Delfiniti and Ixtapa Golf Course.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to noon. There are ample dining options with 6 onsite restaurants, including Windows, which specializes in international cuisine and serves lunch and dinner, and Bluewater Grill with pleasing ocean views. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 285 rooms have an array of amenities, including furnished balconies, iPod docks, and coffee makers. 32-inch LCD TVs come with satellite channels and DVD players. Memory foam beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Video-game consoles, laptop-compatible safes, and phones are also available.
Guests of Sunscape Dorado Pacifico Ixtapa Resort & Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a health club, a spa tub, and a sauna.
This our 3rd time in Ixtapa, 2nd at the Sunscape and we will plan to return soon. Ratings are a little lower this year on the staff and service only because a lot of things at the resort were shut down because of the lack off people on vacation-coronavirus. No fault of Sunscape’s management, but service by select staff individuals could have been better. I’m chalking that up to the virus as well.
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. However, we will take your comments and work on them in conjunction with the areas involved. We hope to have you once again with us in this your home away from home. Sincerely,
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We hope to welcome you back at this your home away from home! Sincerely,
Everything was good except I ate Turkey dinner along with the person I went with and we got food poisoning
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was very nice. However, we will take your observations and work on them. We hope to welcome you back at this your home away from home!
felt very safe while on property - with two teenagers, that was very important. Also was impressed by the friendliness and helpfulness of staff.
Dear Tracy, Thank you so much for your comment. We glad to hear that you felt safe on the property with your teenagers. We will share your commetns with all the staff. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Sincerely, Jesus Garcia
Great staff and hotel. The late night "battle of the bands" with the Emporio was a bit of a nusience.
Dear Zeke, Thank you very much for your preference and for your comments about us, we appreciate the time that you took to share them. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service. We just want to say that we will be more than happy to welcome you once again at this your home away from home, Sunscape Dorado Pacifico Ixtapa. Sincerely, Jesus Garcia General Manager
Very friendly staff food and services are great area cleam and comfortable great access beachfront
Dear Guest, Thank you very much for your preference and for your nice comments about us, we appreciate the time that you took to share them. We are very happy to know that you enjoyed the services. Sincerely, Jesús Garcia General Manager
The room was too hot. No air conditioner in restaurants, the food was bad. This is not a 4 star hotel.
Dear Guest We would like to thank you for your time to post a review. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our food service. We sincerely hope to welcome you to on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve. Sincerely, Jesús García General Manager
I loved this resort. It is located near shops and restaurants that you can walk too. The place is very welcoming, safe, clean and the food is fantastic. I stayed at a different all inclusive in Ixtapa 2 years prior and once there, this one was the most highly recommended to me, so I stayed here this time and was glad I did. The pool is great. The beach is great. The room was a bit small but very clean and had a refrigerator. The air conditioning in the room worked very well. I highly recommend this place for a relaxing fun vacation.
Dear Jennifer, We would like to thank you for your time to post a review and for your recent visit at our resort. Also, we want to thank you for giving us your remarks, this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Jesús Garcia General Manager
Great resort. Excellent food, friendly staff, and plenty of activities. We have stayed at other resorts in ixtapa and this is the best! You won’t go wrong with a decision to vacation at Sunscape.
Dear Guest, We would like to thank you for your time to post a review and for your recent visit at our resort. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Jesús Garcia General Manager
Estimado huésped, Muchas gracias por su puntuación. Esperamos tenerles muy pronto con nosotros. Saludos!