Sunscape Dorado Pacifico Ixtapa Resort & Spa All Inclusive
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 29 reviews
This hotel is most popular for:
Recent guest reviews
I loved this resort. It is located near shops and restaurants that you can walk too. The place is very welcoming, safe, clean and the food is fantastic. I stayed at a different all inclusive in Ixtapa 2 years prior and once there, this one was the most highly recommended to me, so I stayed here this time and was glad I did. The pool is great. The beach is great. The room was a bit small but very clean and had a refrigerator. The air conditioning in the room worked very well. I highly recommend this place for a relaxing fun vacation.
Great resort. Excellent food, friendly staff, and plenty of activities. We have stayed at other resorts in ixtapa and this is the best! You won’t go wrong with a decision to vacation at Sunscape.
We certainly enjoyed our stay at the Sunscape. The hotel, pool, and grounds were always very clean. We loved the hotel layout with everything being so convenient to get to without having to do much walking from our room to the pool, restaurants, and beach. The pool area always had plenty of chairs, and we never had to wait for a table at a restaurant. With so many shops, restaurants, and bars across the street, my family always had something to do in the evening. The staff worked extremely hard and were very friendly. Please always tip if you can. The wait staff work all day in the heat.
The staff knows what service means. They go above the call of duty to see if you need anything and are OK. Always smiling with positive energy.
Staff is great in this hotel. They are friendly, helpful, accommodating, polite and pleasure. The hotel is clean and the location is great. We loved the food in all restaurants.
It was a nice place with a nice staff. I was there for a week and the food got boring and was often the same types. It was clean with a nice beach and good alcohol. It was worth the money.
The hotel was nice. Wide mix of nationalities. The food would rate as moderate and would not recommend the all inclusive. Save your money and go into town which is just across the street. The all inclusive drinks were great
We reserved 6 rooms with 3 suites and 3 partial ocean view rooms and the rooms were not ready. We told the front desk of our disappointment and they made us happy the rest of our trip with the extra attention and special dinners.
great. love sun, drinks and volleyball. was able to play beach doubles with the extremely athletic and very outgoing staff. and free drinks and food all day and night!!
Overall, we were really pleased with the service we received. This was truly a five star experience and we look forward to returning in the near future. Strongly recommend this vacation destination.
The hotel is very nice and kept clean. The grounds are beautiful and kept up nicely. We have no complaints except on the food. We thought the food at the buffet restaraunts could be better. Salads were luke warm and I like mine very cold and fresh tasting. The items that should be served hot were warm at best. The ala cart restaraunts were not as good as we usually have had at other all inclusive places. I do love not having to wear a wristband and also not having to make reservations. Older Kids should be allowed in the Italian restaraunt!
The hotel was 100% full when we arrived. They promise a 3pm check in but our room was not ready until 4:30 which was not that big of a deal. The rooms were not fancy but they were clean and comfortable. The pool area is very nice though they do not seem to have enough chairs for when the resort is as full as it was. You have to get down early in the morning (before 7) and pick out your chairs. Don't throw a book down on them and leave or the staff will remove your personal item and then someone else will grab your chairs. You practically need to wait with your chairs until you can get the hotel towels at 7 am and then put the towels on your chairs and you'll be fine. Food was average to slightly above average. If you eat dinners at the resort and order off the menu, we had to wait a LONG time to get food. The restaurant staff was very friendly, just very overwhelmed with the number of people. They probably needed 25% more staff. The buffet food was average at best. We would usually go out to dinner in the evening. Overall, the Dorado was a clean and comfortable with friendly, but overwhelmed staff. I'm sure the service is much better when they are not so full.
The Sunscape is a great hotel and I would highly recommend it. It was extremely clean and staff were very friendly and quite attentive. Excellent location with easy access to local shops and restaurants.
The food is very good, particularly at Da Marios restaurante, in the hotel. Too bad beberages aren't at the same level.
This was our first time to this part of Mexico and know we made the right choice. This All Inclusive was worth it, good food/drink and a good experience - would recommend it to most. We went just before High Season so all the food/drink places were not opened during the week, but what was open was well worth it. This is a good 'family' place, however if you're looking for more adult atmosphere don't go for a weekend experience. On the weekend we planned our sight seeing and left the hotel for the families with children.
Good: perfect beach, incredible waves. Nightly entertainment was good and the music all over the hotel was pleasant and not too loud. Some resorts have blaring music all day and night. This was not a problem here. The views from room 1911 were amazing. The A la Carte restaurants were very good, we ate in the Oriental restaurant, Oceana, and the grill. The service and the food were outstanding. Not having to make reservations and eating at them any time we wanted to, no limit, was great. Having a specialty restaurant open for lunch as an alternate to the buffet was a great choice. The service everywhere was wonderful. Everyone tried to fix anything that was a problem. The men who kept bringing out chairs and umbrellas and trying to find everyone a place did a very good job. Rene, the concierge, was the most helpful person, which brings us to The Bad: The Bad: NO WIFI INTERNET. The WIFI was supposed to be hotel wide. It did not exist for the 5 days that we were there. My husband works on the internet and had to work everyday. When we explained this to Rene he set up our devices at the concierge desk with the office WIFI. We used this everyday, but it was in the main lobby, not in the comfort of our room. That was a big inconvenience. The room were supposed to have been refurbished, but everything appeared kind of worn out. The shower head was old and we only had lukewarm shower water. The furniture (dresser) was concrete with white baskets for drawers, which did not fit in with a 4 star hotel rating. We only went to a few buffets because the buffets were small and not exceptional. The restaurants made up for the small buffets. Overall, the good outweighed the bad. It was a perfect location with an incredible beach.
The staff was simply amazing! My partner and I were so happy to stay at a hotel where they treated us wonderfully.
Weather was perfect, Staff very friendly and helpful. All the food was great, except one buffet was a little iffy? Outstanding breakfast buffet, Bluewater Grill, Sushi bar. Very skilled bartenders would make a ton of different fruity drinks or a simple shot with a smile. Beds are HARD, not always comfortable. Hotel is near the center of the beach and restaurants and shopping
We left for long weekend stay, just 3 nights. Rooms where clean but yes the bed was hard, hotel nicely located on the beach, the pool clean and not so small. Food was not bad, but missing varity, If you are looking for weekend gateaway it's perfect for more than 3 nights stay I would only take it if it was a deal. Lastly try the dolphins trip, it's amaizing.
This hotel does not have night shows or nightly entertainment and when they did it ended at around 10 or 1030pm. The food for breakfast needs a little bit more variety but all of the other courses like lunch and dinner the varieties that they had were pretty good. Everyone is really friendly. The rooms were clean and nice, you have a good view if you had any room from 10-18 on any floor. We will not be returning to this hotel. This does not compare to the stays we have previously had in Cancun or Puerto Vallarta.
Hotel highlights
- Free buffet breakfast
- Free parking
- Onsite dining
- Spa
Sunscape Dorado Pacifico Ixtapa Resort & Spa All Inclusive places you next to El Palmar Beach and within a 10-minute walk of Magic World Aquapark. This 4-star resort has 285 guestrooms and offers conveniences like 6 restaurants, a full-service spa, and an outdoor pool. Located centrally in Ixtapa, it's also near Delfiniti and Marina Ixtapa.
Dining
Start your day off right with a free buffet breakfast, served each morning from 7 AM to noon. Get your fill of international cuisine for lunch, or dinner at Windows, one of 6 onsite restaurants, or enjoy the ocean views at Bluewater Grill. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
Rooms
All 285 air-conditioned rooms provide furnished balconies, iPod docks, and minibars. 32-inch LCD TVs come with satellite channels and DVD players. Memory foam beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, video-game consoles, and laptop-compatible safes are also available.
Property features
At Sunscape Dorado Pacifico Ixtapa Resort & Spa All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.
Guest reviews for Sunscape Dorado Pacifico Ixtapa Resort & Spa All Inclusive
Everyone
I loved this resort. It is located near shops and restaurants that you can walk too. The place is very welcoming, safe, clean and the food is fantastic. I stayed at a different all inclusive in Ixtapa 2 years prior and once there, this one was the most highly recommended to me, so I stayed here this time and was glad I did. The pool is great. The beach is great. The room was a bit small but very clean and had a refrigerator. The air conditioning in the room worked very well. I highly recommend this place for a relaxing fun vacation.
Everyone
Great resort. Excellent food, friendly staff, and plenty of activities. We have stayed at other resorts in ixtapa and this is the best! You won’t go wrong with a decision to vacation at Sunscape.
Review comment
General Manager responded on Mar 24, 2018
Dear Guest, We would like to thank you for your time to post a review and for your recent visit at our resort. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Jesús Garcia General Manager
perfect location, hotel layout, and size
Everyone
We certainly enjoyed our stay at the Sunscape. The hotel, pool, and grounds were always very clean. We loved the hotel layout with everything being so convenient to get to without having to do much walking from our room to the pool, restaurants, and beach. The pool area always had plenty of chairs, and we never had to wait for a table at a restaurant. With so many shops, restaurants, and bars across the street, my family always had something to do in the evening. The staff worked extremely hard and were very friendly. Please always tip if you can. The wait staff work all day in the heat.
Review comment
General Manager responded on Jan 9, 2018
We would like to thank you for your time to post a review and for your recent visit at our resort. Also, we want to thank you for giving us your remarks, about room, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service. We regret to know that in this occasion our resort did not meet your expectations, however, we are very interested on having another opportunity to welcome you once again to redeem ourselves providing you the service that you deserve. Sincerely, Jesús Garcia General Manager
a relaxing home away from home
Everyone
The staff knows what service means. They go above the call of duty to see if you need anything and are OK. Always smiling with positive energy.
Review comment
Gerencia General responded on Oct 14, 2017
Thank you for visit us! We remember you this is your home away home! The management.
nice hotel right at the beach
Everyone
Staff is great in this hotel. They are friendly, helpful, accommodating, polite and pleasure. The hotel is clean and the location is great. We loved the food in all restaurants.
fun in the sun with a friend
GetawayWithFriends
It was a nice place with a nice staff. I was there for a week and the food got boring and was often the same types. It was clean with a nice beach and good alcohol. It was worth the money.
family trip
Families
The hotel was nice. Wide mix of nationalities. The food would rate as moderate and would not recommend the all inclusive. Save your money and go into town which is just across the street. The all inclusive drinks were great
friendly staff and good location
Families
We reserved 6 rooms with 3 suites and 3 partial ocean view rooms and the rooms were not ready. We told the front desk of our disappointment and they made us happy the rest of our trip with the extra attention and special dinners.
best all inclusive in ixtapa!
Couples
great. love sun, drinks and volleyball. was able to play beach doubles with the extremely athletic and very outgoing staff. and free drinks and food all day and night!!
wedding anniversary.
Couples
Overall, we were really pleased with the service we received. This was truly a five star experience and we look forward to returning in the near future. Strongly recommend this vacation destination.
Dear Jennifer, We would like to thank you for your time to post a review and for your recent visit at our resort. Also, we want to thank you for giving us your remarks, this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Jesús Garcia General Manager